Application for Water Permit

Service documentation · Republic of Zambia · GSB e-Services

Owner	Water Resources Management Authority
Service key	WARMA/water-permit
Version	service v1, platform 9e8768d3
Date	2026-10-15

Generated automatically by the service's end-to-end test run. Every screenshot shows synthetic test data on a local test installation, never real personal data.

This document describes the Application for Water Permit service of Water Resources Management Authority as the platform runs it today. It is generated by the service's end-to-end test: every step below was performed by the test, and every screenshot was taken during that run with synthetic data. Regenerate it with npm run docs:services in the e2e suite; do not edit it by hand.

1. Service summary

Item	Detail
Service	Application for Water Permit
Owner (MDA)	Water Resources Management Authority (WARMA)
Purpose	Service offered to Individuals and Organizations allowing them to use public water for various purposes in Zambia.
Who can apply	Individual; Organization
How to apply	Online on the national e-Services portal, signed in with ZamPass; pay with ZamPay.
Fees	Temporary Fee: ZMW 0.00 Temporary Fee: ZMW 0.00 Application for a permit or renewal of a permit for usage up to 10 Megawatts (MW): ZMW 6666.67 Annual access charges per kilowatt of installed capacity: ZMW 1.01 Usage per kilowatt/hour(kWh) generated: ZMW 0.01 In a cascade of any installed capacity per kWh generated: ZMW 0.00 Application for a permit or renewal of a permit for usage up to 10 Megawatts (MW): ZMW 6666.67 Annual access charges per kilowatt of installed capacity: ZMW 1.01 Usage per kilowatt/hour(kWh) generated: ZMW 0.01 In a cascade of any installed capacity per kWh generated: ZMW 0.00 Application for a permit or renewal of a permit up to 100m3 per day: ZMW 668.67 Application for a permit or renewal of a permit above 100m3 per day: ZMW 6666.67 Usage tariff up to 100 m3 per day: ZMW 6.67 Usage tariff above 100 m3 per day: ZMW 0.01 Application for a permit or renewal of a permit up to 100m3 per day: ZMW 668.67 Application for a permit or renewal of a permit above 100m3 per day: ZMW 6666.67 Usage tariff up to 100 m3 per day: ZMW 6.67 Usage tariff above 100 m3 per day: ZMW 0.01 Application for a permit or renewal of a permit: ZMW 13333.33 Annual access charge per m3 per day of permitted volume: ZMW 0.00 Usage tariff per m3 per day: ZMW 0.01 Application for a permit or renewal of a permit: ZMW 13333.33 Annual access charge per m3 per day of permitted volume: ZMW 0.00 Usage tariff per m3 per day: ZMW 0.01 Application for a permit or renewal of a permit: ZMW 10000.00 Annual access charge per m3 per year of permitted volume: ZMW 0.00 Usage tariff per m3 per day: ZMW 0.01 Application for a permit or renewal of a permit: ZMW 13333.33 Annual access charge per m3 per year of permitted volume: ZMW 0.00 Usage tariff per m3 per day: ZMW 0.01 Application for a permit or renewal of a permit: ZMW 668.67 Annual access charge per m3 per year of permitted volume: ZMW 0.00 Usage tariff per m3 per day: ZMW 0.00 Application for a permit or renewal of a permit: ZMW 668.67 Annual access charge per m3 per year of permitted volume: ZMW 0.00 Usage tariff per m3 per day: ZMW 0.00 Application for a permit or renewal of a permit: ZMW 3933.33 Application for a permit or renewal of a permit: ZMW 3933.33 Application and renewal for permit for storage (chargeable on fifty percent of storage volume per m3): ZMW 0.01 Application and renewal for permit for storage (chargeable on fifty percent of storage volume per m3): ZMW 0.01 Application for a permit or renewal of a permit for volume between 75-149m3 per day: ZMW 33333.32 Application for a permit or renewal of a permit for volume between 150-199m3 per day: ZMW 66666.67 Application for a permit or renewal of a permit for volume in excess of 200m3 per day: ZMW 133333.33 Application for a permit or renewal of a permit for volume between 75-149m3 per day: ZMW 33333.32 Application for a permit or renewal of a permit for volume between 150-199m3 per day: ZMW 66666.67 Application for a permit or renewal of a permit for volume in excess of 200m3 per day: ZMW 133333.33 Application for an annual permit: ZMW 202666.67 Application for an annual permit: ZMW 202666.67 Application for an annual permit: ZMW 66666.67 Application for an annual permit: ZMW 66666.67 Application for construction of a dam with storage capacity of up to 200,000 m3: ZMW 1333.33 Application for construction of a dam with storage capacity of up to 200,001 - 500,000 m3: ZMW 4666.67 Application for construction of a dam with storage capacity of up to 500,001 – 1,000,000 m3: ZMW 13333.33 Application for construction of a dam with storage capacity above 1,000,000 m3: ZMW 26666.67 Application for construction of a dam with storage capacity of up to 200,000 m3: ZMW 1333.33 Application for construction of a dam with storage capacity of up to 200,001 - 500,000 m3: ZMW 4666.67 Application for construction of a dam with storage capacity of up to 500,001 – 1,000,000 m3: ZMW 13333.33 Application for construction of a dam with storage capacity above 1,000,000 m3: ZMW 26666.67 Application for construction of a weir: ZMW 2666.67 Application for construction of a weir: ZMW 2666.67 Application for construction of a diversion of canal: ZMW 13333.33 Application for construction of a diversion of canal: ZMW 13333.33
Turnaround	60 days
Validity of the output	Validity depends on the purpose of the permit.
Required documents	National Registration Card (NRC) (required) Company Registration Certificate (required) Proof of land ownership (Title deed/Lease/Traditional Authority Consent Letter) (required) Borehole completion Report. (optional) Hydraulic Infrastructure design drawings and report. (optional) Environmental impact assessment. (optional) ZEMA Decision Letter. (optional) Approval letter from National Heritage Conservation Commission. (optional) Implementation Agreement from Ministry of Energy. (optional)
Output documents	Notice of Action Application form GF-1 Treasury Invoice GF-2 Treasury Receipt
Legal basis	The Water Resources Management Act, No. 21 of 2011 (http://extwprlegs1.fao.org/docs/pdf/zam117433.pdf) SI No. 18 Charges and Fees Regulations, 2018 (https://www.enotices.co.zm/download/statutory-instrument-no-18-of-2018-the-water-resources-management-charges-and-fees-regulations-pdf/)

2. Application process, step by step

The process as configured in the back office:

Step	Role	Task	Type
1	Applicant	Apply	form
2	Case Officer	Review	review
3	Case Officer	Generate Payment	generate-payment
4	Applicant	Payment	payment
5	Case Officer	Verify Payment	verify-payment
6	Supervisor	Review	review
7	Executive	Decision	decision
8	System	Generate Document	generate-document
9	System	Notify Client	notify

Who takes part in this journey: Citizen, Case Officer, Supervisor, Executive, Anyone (public).

Step 1. Find the service and read its page

Citizen · National e-Services portal

The citizen finds "Application for Water Permit" in the national directory and opens its page: the authority, the fees by use, the documents to have ready (proof of land ownership, the hydraulic design).

Step 2. Take the application on

Case Officer · Back office (done through its case API in the test run: no screenshot)

The Case Officer takes the new application on (assigned to them). The case moves from "Submitted" to "CO Review".

Step 3. Record the catchment and the permitted volume

Case Officer · Back office

After the physical inspection the officer opens the application in the water permit register (Ministry functions -> Water resources -> Water permits) and records the catchment, the sub-catchment and the volume to permit. Every correction needs a reason and is kept with the old values. The location came from the application (latitude and longitude).

Step 4. Receive, Inspect, Report Findings

Case Officer · Back office (done through its case API in the test run: no screenshot)

The Case Officer completes "Receive, Inspect, Report Findings". The case moves from "CO Review" to "CO Generate Payment".

Step 5. Set the permit fee

Case Officer · Back office (done through its case API in the test run: no screenshot)

After the inspection the officer sets the fee from the schedule for the use applied for (ZMW 6666.67 in this run: a permit for usage up to 10 MW); the citizen is invoiced.

Step 6. Pay the permit fee

Citizen · National e-Services portal

The application waits for the citizen’s payment in My Workplace, with a Pay button (ZamPay: mobile money or bank card).

Step 7. Payment

Case Officer · Back office (done through its case API in the test run: no screenshot)

The Case Officer completes "Payment". The case moves from "CO Verify Payment" to "SV Review".

Step 8. Review, Add Comments, Send for Signature

Supervisor · Back office (done through its case API in the test run: no screenshot)

The Supervisor completes "Review, Add Comments, Send for Signature". The case moves from "SV Review" to "EX Decision".

Step 9. Review, Inspect, e-Sign

Executive · Back office (done through its case API in the test run: no screenshot)

The Executive decides: approve ("Review, Inspect, e-Sign"). The case moves from "EX Decision" to "Completed".

Step 10. The permit in the water permit register

Supervisor · Back office

The register shows the new permit as Active, with its source, purpose, catchment and volume. Its status is read from the permit itself, so a renewal, suspension or revocation shows here at once.

Step 11. Permitted volumes by catchment

Supervisor · Back office

Catchments adds up the volumes of the permits in force. It is a register figure: there is no catchment allocation pool (input.md F90).

Step 12. The permit in My permits

Citizen · National e-Services portal

The permit is listed in "My permits and licences" with its validity, the water source, purpose, catchment and volume (a generic block: any permit can show its particulars), and a download of the sealed PDF.

Step 13. Verify the permit

Anyone (public) · Public verification page

The QR code on the permit opens the public verification page: genuine and current, and whether the electronic seal is valid. No sign-in is needed.

3. Payment

Item	In the test run
Fee	ZMW 6666.67: set by the officer from the imported fee schedule (the legacy fee is "Dynamic": by use and capacity)
When it is paid	After the inspection, before the decision
Invoice number	3992600898204459
Paid through	ZamPay (the ZamPay test double in this run)

On screen: step 5 (Set the permit fee), step 6 (Pay the permit fee) in section 2.

4. Output documents

Application for Water Permit (sealed PDF)

The water permit issued when the Executive decides, with the abstraction particulars from the register as its conditions, sealed with the platform's electronic seal.

The issued PDF has 1 page; the image shows the first.

Fields

Field	Value in the test run
Document title	Application for Water Permit
Permit / licence number	WARMA-AWP-2026-00001
Holder	Chanda Mwila
Valid from	2026-10-15
Valid until	2031-10-15
Status	active
Verification code (printed with a QR code)	Y5QS-L8JP-U7

Seal

Item	Detail
Seal status	sealed
Signature level	PAdES-B-T
Sealed by	the platform seal (development key in the test run)
Signed at	2026-10-15T21:21:02.643Z
Trusted time-stamp	2026-10-15T21:21:02.993Z (time-stamping authority)
Document fingerprint (SHA-256)	dde37215e18df414...

Verification

Item	Detail
Where	The public verification page of the national portal, <portal>/verify/<verification code>, opened by scanning the QR code on the document.
What it shows	Whether the document is genuine and current, its holder and validity, and whether the electronic seal is valid and who sealed it.
Checking a copy	Anyone can upload a PDF they were given; the page says whether it is exactly the document that was issued. A changed copy is reported as not matching.

On screen: step 10 (The permit in the water permit register), step 11 (Permitted volumes by catchment), step 12 (The permit in My permits), step 13 (Verify the permit) in section 2.

5. Notifications

When	Channel	To	Message	Delivery
Application received	in-app (portal bell)	the applicant	Application WARMA-AWP/00001/10-15-26 received - Your application WARMA-AWP/00001/10-15-26 for Application for Water Permit has been received by Water Resources Management Authority.	shown
Status changed	in-app (portal bell)	the applicant	Update on application WARMA-AWP/00001/10-15-26 - WARMA-AWP/00001/10-15-26 (Application for Water Permit) is now: With the office - being reviewed.	shown
Payment due (invoice raised)	in-app (portal bell)	the applicant	Payment due for application WARMA-AWP/00001/10-15-26 - The fee of ZMW 6666.67 for Application for Water Permit (WARMA-AWP/00001/10-15-26) is now due. Invoice 3992600898204459.	shown
Payment received	in-app (portal bell)	the applicant	Payment received for WARMA-AWP/00001/10-15-26 - Your payment of ZMW 6666.67 for WARMA-AWP/00001/10-15-26 (Application for Water Permit) has been received. Receipt: <ZamPay>/pdf?documentType=receipt&invoiceNumber=3992600898204459	shown
Licence / permit issued	in-app (portal bell)	the applicant	Your Application for Water Permit document has been issued - WARMA-AWP-2026-00001 has been issued for Application for Water Permit and is valid until 15/10/2031.	shown
Invitation to rate the service	in-app (portal bell)	the applicant	How was Application for Water Permit? - How was Application for Water Permit? Tell us in about a minute.	shown
Decision: approved	in-app (portal bell)	the applicant	Application WARMA-AWP/00001/10-15-26 completed - WARMA-AWP/00001/10-15-26 (Application for Water Permit) is complete. Your documents are ready.	shown
permit.status_changed	in-app (portal bell)	the applicant	Your Application for Water Permit (WARMA-AWP-2026-00001) is now suspended - WARMA-AWP-2026-00001 (Application for Water Permit) is now suspended. Abstraction above the permitted volume at the follow-up inspection (e2e)	shown
permit.status_changed	in-app (portal bell)	the applicant	Your Application for Water Permit (WARMA-AWP-2026-00001) is now active - WARMA-AWP-2026-00001 (Application for Water Permit) is now active. Complied (e2e)	shown
Application received	email	e2e.c***@example.test	Application WARMA-AWP/00001/10-15-26 received	skipped
Application received	sms	+260 97* *** 567	Application WARMA-AWP/00001/10-15-26 for Application for Water Permit has been received. Track it: <portal>/my-workplace	delivered
Status changed	sms	+260 97* *** 567		delivered
Payment due (invoice raised)	sms	+260 97* *** 567	Fee of ZMW 6666.67 due for WARMA-AWP/00001/10-15-26. Invoice 3992600898204459. Pay: <ZamPay>/pay-for-service/get-invoice/3992600898204459	delivered
Payment due (invoice raised)	email	e2e.c***@example.test	Payment due for application WARMA-AWP/00001/10-15-26	skipped
Payment received	sms	+260 97* *** 567		delivered
Invitation to rate the service	sms	+260 97* *** 567		skipped
Invitation to rate the service	email	e2e.c***@example.test	How was Application for Water Permit?	skipped
Licence / permit issued	email	e2e.c***@example.test	Your Application for Water Permit document has been issued	skipped
Decision: approved	email	e2e.c***@example.test	Application WARMA-AWP/00001/10-15-26 completed	skipped
Licence / permit issued	sms	+260 97* *** 567		delivered
Decision: approved	sms	+260 97* *** 567		delivered
permit.status_changed	email	e2e.c***@example.test	Your Application for Water Permit (WARMA-AWP-2026-00001) is now suspended	skipped
permit.status_changed	sms	+260 97* *** 567		delivered
permit.status_changed	email	e2e.c***@example.test	Your Application for Water Permit (WARMA-AWP-2026-00001) is now active	skipped

Delivery: shown = in the portal's notification bell; delivered = the SMS gateway (a test double in this run) reported the text delivered; skipped = not sent on that channel (e-mail is not configured on the test installation, and some notices go out on one channel only); sent by the national portal = a ministry node handed the notice to the national portal, which texts and e-mails the citizen under its own name and the citizen's preferences. Addresses written <portal>, <ZamPay> stand for the national portal and ZamPay.

6. Legacy mapping

Item	Detail
Replaces	Application for Water Permit in the legacy ZIGS e-Services directory (ZIGS_Services)
Legacy service id	327
Legacy provider	Water Resources Management Authority (WARMA) under Ministry of Water Development and Sanitation
Legacy process	Standard.Review_4Step (process 104)
Fee in the legacy system	Application for a permit or renewal of a permit for usage up to 10 Megawatts (MW): ZMW 6666.668 (New) Annual access charges per kilowatt of installed capacity: ZMW 1.0119 (New) Usage per kilowatt/hour(kWh) generated: ZMW 0.0122 (New) In a cascade of any installed capacity per kWh generated: ZMW 0.001 (New) Application for a permit or renewal of a permit up to 100m3 per day: ZMW 668.668 (New) Application for a permit or renewal of a permit above 100m3 per day: ZMW 6666.668 (New) Usage tariff up to 100 m3 per day: ZMW 6.668 (New) Usage tariff above 100 m3 per day: ZMW 0.0063 (New) Application for a permit or renewal of a permit: ZMW 13333.332 (New) Annual access charge per m3 per day of permitted volume: ZMW 0.0031 (New) Usage tariff per m3 per day: ZMW 0.0127 (New) Application for a permit or renewal of a permit: ZMW 10000 (New) Annual access charge per m3 per year of permitted volume: ZMW 0.0015 (New) Usage tariff per m3 per day: ZMW 0.0063 (New) Application for a permit or renewal of a permit: ZMW 668.668 (New) Annual access charge per m3 per year of permitted volume: ZMW 0.001 (New) Application for a permit or renewal of a permit: ZMW 3933.332 (New) Usage tariff per m3 per day: ZMW 0.0041 (New) Application and renewal for permit for storage (chargeable on fifty percent of storage volume per m3): ZMW 0.0066 (New) Application for a permit or renewal of a permit for volume between 75-149m3 per day: ZMW 33333.32 (New) Application for a permit or renewal of a permit for volume between 150-199m3 per day: ZMW 66666.668 (New) Application for a permit or renewal of a permit for volume in excess of 200m3 per day: ZMW 133333.332 (New) Application for an annual permit: ZMW 202666.668 (New) Application for an annual permit: ZMW 66666.668 (New) Application for construction of a dam with storage capacity of up to 200,000 m3: ZMW 1333.332 (New) Application for construction of a dam with storage capacity of up to 200,001 - 500,000 m3: ZMW 4666.668 (New) Application for construction of a dam with storage capacity of up to 500,001 – 1,000,000 m3: ZMW 13333.332 (New) Application for construction of a dam with storage capacity above 1,000,000 m3: ZMW 26666.668 (New) Application for construction of a weir: ZMW 2666.668 (New) Application for construction of a diversion of canal: ZMW 13333.332 (New) Application for a permit or renewal of a permit for usage up to 10 Megawatts (MW): ZMW 6666.668 (Renewal) Annual access charges per kilowatt of installed capacity: ZMW 1.0119 (Renewal) Usage per kilowatt/hour(kWh) generated: ZMW 0.0122 (Renewal) In a cascade of any installed capacity per kWh generated: ZMW 0.001 (Renewal) Application for a permit or renewal of a permit up to 100m3 per day: ZMW 668.668 (Renewal) Application for a permit or renewal of a permit above 100m3 per day: ZMW 6666.668 (Renewal) Usage tariff up to 100 m3 per day: ZMW 6.668 (Renewal) Usage tariff above 100 m3 per day: ZMW 0.0063 (Renewal) Application for a permit or renewal of a permit: ZMW 13333.332 (Renewal) Annual access charge per m3 per day of permitted volume: ZMW 0.0031 (Renewal) Usage tariff per m3 per day: ZMW 0.0127 (Renewal) Application for a permit or renewal of a permit: ZMW 13333.332 (Renewal) Annual access charge per m3 per year of permitted volume: ZMW 0.0015 (Renewal) Usage tariff per m3 per day: ZMW 0.0063 (Renewal) Application for a permit or renewal of a permit: ZMW 668.668 (Renewal) Annual access charge per m3 per year of permitted volume: ZMW 0.001 (Renewal) Application for a permit or renewal of a permit: ZMW 3933.332 (Renewal) Usage tariff per m3 per day: ZMW 0.0041 (Renewal) Application and renewal for permit for storage (chargeable on fifty percent of storage volume per m3): ZMW 0.0066 (Renewal) Application for a permit or renewal of a permit for volume between 75-149m3 per day: ZMW 33333.32 (Renewal) Application for a permit or renewal of a permit for volume between 150-199m3 per day: ZMW 66666.668 (Renewal) Application for a permit or renewal of a permit for volume in excess of 200m3 per day: ZMW 133333.332 (Renewal) Application for an annual permit: ZMW 202666.668 (Renewal) Application for an annual permit: ZMW 66666.668 (Renewal) Application for construction of a dam with storage capacity of up to 200,000 m3: ZMW 1333.332 (Renewal) Application for construction of a dam with storage capacity of up to 200,001 - 500,000 m3: ZMW 4666.668 (Renewal) Application for construction of a dam with storage capacity of up to 500,001 – 1,000,000 m3: ZMW 13333.332 (Renewal) Application for construction of a dam with storage capacity above 1,000,000 m3: ZMW 26666.668 (Renewal) Application for construction of a weir: ZMW 2666.668 (Renewal) Application for construction of a diversion of canal: ZMW 13333.332 (Renewal) Temporary Fee: ZMW 0.0048 (New) Temporary Fee: ZMW 0.0048 (Renewal)
Fee taken before submission	yes (as in ZIGS)
Time to issue (legacy)	New: 60 calendar days Renewal: 60 calendar days
Legacy output templates	Notice of Action: ZIGS_Forms_Notices / GS-2.NoticeOfAction Application form: ZIGS_Forms_WARMA / WARMA_WaterPermit.Application GF-1 Treasury Invoice: ZIGS_CustomForms / GF-1 Invoice GF-2 Treasury Receipt: ZIGS_CustomForms / GF-2 Receipt
Legacy address	none recorded
How it was brought over	Imported by the platform's legacy catalogue importer (zcm-backend scripts/zigs/importLegacy.js) from the ZIGS snapshot: form, case types, fees, documents, process and output templates, then served by the new platform.

7. Version and date

Item	Detail
Document version	service v1, platform 9e8768d3
Generated	2026-10-15T21:21:11Z (by the end-to-end run, not edited by hand)
Service version	not versioned (configured directly)
Platform snapshot	backend 9e8768d3 portal b47ff71 back office 548d2d6
Test suite	e2e ca5e2ed; one installation (combined); seed profile mihud
Journeys	23-water-permit.spec.js: citizen: finds the service and applies - passed 23-water-permit.spec.js: officer: takes it on, inspects and records the catchment and volume in the register - passed 23-water-permit.spec.js: the officer sets the fee; the citizen pays; supervisor reviews, executive decides: the permit is issued - passed 23-water-permit.spec.js: citizen: the permit in My permits with its water particulars; sealed; verifies - passed 23-water-permit.spec.js: lifecycle: a suspension on the permit shows in the register - passed
Result	5 of 5 journey tests passed
Data	Synthetic test data on a local test installation; provider test doubles for ZamPass, ZamPay, SMS and signing.