Verification of Volume Measuring Instruments
| Form | Workflow | Outputs | E2E test | Docs |
|---|---|---|---|---|
| Passed | Passed | Passed | Passed | Passed |
- End-to-end test
- 3/3 passed 2026-10-21 (mihud, combined)
- Documentation
- 14 steps, 24 images · Download the DOCX
- Who can apply
- Individual, Organization
- Catalogue ID
- 617
Required documents
- Identity Document of Applicant or Representative (New)
- Registration Certificate of Organisation (New)
Output documents
- GS-1 Application for a Government Service (application)
- GS-2 Notice of Government Action (notice-of-action)
Test evidence
Verification of Volume Measuring Instruments
Service documentation · Republic of Zambia · GSB e-Services
| Owner | Legal Metrology Directorate |
| Service key | ZMLM/verification-of-volume-measuring-instruments |
| Version | service v1, platform a0a302b8 |
| Date | 2026-10-21 |
Generated automatically by the service's end-to-end test run. Every screenshot shows synthetic test data on a local test installation, never real personal data.
This document describes the Verification of Volume Measuring Instruments service of Legal Metrology Directorate as the platform runs it today. It is generated by the service's end-to-end test: every step below was performed by the test, and every screenshot was taken during that run with synthetic data. Regenerate it with npm run docs:services in the e2e suite; do not edit it by hand.
1. Service summary
| Item | Detail |
|---|---|
| Service | Verification of Volume Measuring Instruments |
| Owner (MDA) | Legal Metrology Directorate (ZMLM) |
| Purpose | This service involves examination of volume measuring instrument(s) and marking or issuing a certificate that ascertains and confirms compliance with the Metrology Statutory requirements. |
| Who can apply | Individual; Organization |
| How to apply | Online on the national e-Services portal, signed in with ZamPass; pay with ZamPay. |
| Fees | Fee set by the office: (variable) |
| Turnaround | Processing Time Forty-two (42) days for Mining, Agriculture, and Energy sectors. Twenty-six (26) days for other sectors. |
| Validity of the output | Measurement Instruments: - Six (6) months for Bulkflow Meter, Fuel Dispenser, Lubricating-oil Measuring Instrument, Edible Oil Filler. - One (1) year for other Volumetric Filling Machine (automatic). - Ten (10) years for Water Meter of Bore Size. Capacity Measures: - Ten (10) years for Storage Tank. - For Capacity Measures: - 30 June for applications approved between 1 January – 30 June; - 31 December for applications approved between 1 July – 31 December. |
| Required documents | Identity Document of Applicant or Representative (optional), New applications only Registration Certificate of Organisation (optional), New applications only |
| Output documents | GS-1 Application for a Government Service GS-2 Notice of Government Action |
| Legal basis | The Metrology Act (https://www.parliament.gov.zm/sites/default/files/documents/acts/The%20Metrology%20Act%20No%206%20of%202017.pdf) |
2. Application process, step by step
The process as configured in the back office:
| Step | Role | Task | Type |
|---|---|---|---|
| 1 | Applicant | Apply | form |
| 2 | System | Generate Document | generate-document |
| 3 | Case Officer | Review | review |
| 4 | Case Officer | Review | review |
| 5 | Supervisor | Review | review |
| 6 | Executive | Decision | decision |
| 7 | System | Generate Document | generate-document |
| 8 | System | Notify Client | notify |
Who takes part in this journey: Citizen, Case Officer, Supervisor, Executive, Anyone (public).
Step 1. Find the service
Citizen · National e-Services portal
On the national e-Services portal the citizen opens All Services and searches for the service by name ("Verification of Volume Measuring Instruments"). Each result names the service and the ministry that provides it.
Step 2. Read the service page
Citizen · National e-Services portal
The service page sets out what the service is for, who provides it, the fee, how long it takes and the documents to have ready. "Start application" begins an application (the citizen is signed in with ZamPass).
Step 3. Confirm the applicant details
Citizen · National e-Services portal
The applicant details are filled in from the citizen's ZamPass account. The citizen says whom they are applying for (themself) and continues with "Proceed to Application".
Step 4. Fill in the application form
Citizen · National e-Services portal
The citizen answers the service's own application form, converted from the legacy system (11 answers in this run, all synthetic). Questions marked * must be answered; some appear only after an earlier answer. Answers are saved as the citizen types, so an unfinished application can be reopened from My Workplace.
Step 5. Upload the supporting documents
Citizen · National e-Services portal
Each document the service asks for has its own upload (2 in this run: Identity Document of Applicant or Representative, Registration Certificate of Organisation). The files are checked and stored with the application; the page confirms each upload.
Step 6. Check the answers and confirm the declaration
Citizen · National e-Services portal
Before sending, the citizen sees every answer and document on one page and can go back to change them. The declaration that the information is true and complete must be ticked.
Step 7. Application sent
Citizen · National e-Services portal
The portal confirms the application with the ministry's reference number (ZMLM-VVMI/00001/10-21-26 in this run). The application goes to the ministry's officers; the citizen follows it in My Workplace.
Step 8. Take the new application on
Case Officer · Back office
The application arrives in the case queue of the ministry that owns the service (Legal Metrology Directorate); only its staff see it. The officer opens it by its reference number - answers, documents and process are on the case - assigns it to themself and takes it on.
Step 9. Receive, Inspect, Report Findings
Case Officer · Back office
The Case Officer works on "Receive, Inspect, Report Findings" (review in the imported process), checks the application and its documents, and completes the step.
Step 10. Review Expert Reports, Draft Decision
Case Officer · Back office
The Case Officer works on "Review Expert Reports, Draft Decision" (review in the imported process), checks the application and its documents, and completes the step.
Step 11. Review, Add Comments, Send for Signature
Supervisor · Back office
The Supervisor works on "Review, Add Comments, Send for Signature" (review in the imported process), checks the application and its documents, and completes the step.
Step 12. Decide: Review, Inspect, e-Sign
Executive · Back office
At "Review, Inspect, e-Sign" the Executive records the decision: approve, with a comment kept in the case history. Approving moves the case on; the last decision completes it and issues the document.
Step 13. The document in My permits
Citizen · National e-Services portal
The issued document (ZMLM-VVMI-2026-00001 in this run: "Verification of Volume Measuring Instruments") is listed in "My permits and licences" with its validity and a download of the sealed PDF.
Step 14. Verify the document
Anyone (public) · Public verification page
The QR code on the document opens the public verification page: genuine and current, to whom it was issued, and whether the electronic seal is valid. No sign-in is needed.
3. Payment
| Item | In the test run |
|---|---|
| Fee (as published) | Depends on the type and the capacity of the instrument |
4. Output documents
Verification of Volume Measuring Instruments (sealed PDF)
Issued when the case was approved, from the service's output configuration (permitDocument/issued@1), filled from the application and the decision, sealed with the platform's electronic seal and stored as the issued version. The holder downloads it from My permits; the verification page checks it.
The issued PDF has 1 page; the image shows the first.
Fields
| Field | Value in the test run |
|---|---|
| Document title | Verification of Volume Measuring Instruments |
| Permit / licence number | ZMLM-VVMI-2026-00001 |
| Holder | Chanda Mwila |
| Valid from | 2026-10-21 |
| Valid until | 2026-12-31 |
| Status | active |
| Verification code (printed with a QR code) | XSZH-K89R-WU |
Seal
| Item | Detail |
|---|---|
| Seal status | sealed |
| Signature level | PAdES-B-T |
| Sealed by | the platform seal (development key in the test run) |
| Signed at | 2026-10-21T09:09:18.429Z |
| Trusted time-stamp | 2026-10-21T09:09:19.325Z (time-stamping authority) |
| Document fingerprint (SHA-256) | e1627ac390188391... |
Verification
| Item | Detail |
|---|---|
| Where | The public verification page of the national portal, <portal>/verify/<verification code>, opened by scanning the QR code on the document. |
| What it shows | Whether the document is genuine and current, its holder and validity, and whether the electronic seal is valid and who sealed it. |
| Checking a copy | Anyone can upload a PDF they were given; the page says whether it is exactly the document that was issued. A changed copy is reported as not matching. |
On screen: step 13 (The document in My permits), step 14 (Verify the document) in section 2.
5. Notifications
| When | Channel | To | Message | Delivery |
|---|---|---|---|---|
| Application received | in-app (portal bell) | the applicant | Application ZMLM-VVMI/00001/10-21-26 received - Your application ZMLM-VVMI/00001/10-21-26 for Verification of Volume Measuring Instruments has been received by Legal Metrology Directorate. | shown |
| Status changed | in-app (portal bell) | the applicant | Update on application ZMLM-VVMI/00001/10-21-26 - ZMLM-VVMI/00001/10-21-26 (Verification of Volume Measuring Instruments) is now: With the office - being reviewed. | shown |
| Licence / permit issued | in-app (portal bell) | the applicant | Your Verification of Volume Measuring Instruments document has been issued - ZMLM-VVMI-2026-00001 has been issued for Verification of Volume Measuring Instruments and is valid until 31/12/2026. | shown |
| Invitation to rate the service | in-app (portal bell) | the applicant | How was Verification of Volume Measuring Instruments? - How was Verification of Volume Measuring Instruments? Tell us in about a minute. | shown |
| Decision: approved | in-app (portal bell) | the applicant | Application ZMLM-VVMI/00001/10-21-26 completed - ZMLM-VVMI/00001/10-21-26 (Verification of Volume Measuring Instruments) is complete. Your documents are ready. | shown |
| Application received | e2e.c***@example.test | Application ZMLM-VVMI/00001/10-21-26 received | skipped | |
| Application received | sms | +260 97* *** 567 | Application ZMLM-VVMI/00001/10-21-26 for Verification of Volume Measuring Instruments has been received. Track it: <portal>/my-workplace | delivered |
| Status changed | sms | +260 97* *** 567 | delivered | |
| Invitation to rate the service | sms | +260 97* *** 567 | skipped | |
| Licence / permit issued | e2e.c***@example.test | Your Verification of Volume Measuring Instruments document has been issued | skipped | |
| Invitation to rate the service | e2e.c***@example.test | How was Verification of Volume Measuring Instruments? | skipped | |
| Decision: approved | e2e.c***@example.test | Application ZMLM-VVMI/00001/10-21-26 completed | skipped | |
| Licence / permit issued | sms | +260 97* *** 567 | delivered | |
| Decision: approved | sms | +260 97* *** 567 | delivered |
Delivery: shown = in the portal's notification bell; delivered = the SMS gateway (a test double in this run) reported the text delivered; skipped = not sent on that channel (e-mail is not configured on the test installation, and some notices go out on one channel only); sent by the national portal = a ministry node handed the notice to the national portal, which texts and e-mails the citizen under its own name and the citizen's preferences. Addresses written <portal>, <ZamPay> stand for the national portal and ZamPay.
6. Legacy mapping
| Item | Detail |
|---|---|
| Replaces | Verification of Volume Measuring Instruments in the legacy ZIGS e-Services directory (ZIGS_Services) |
| Legacy service id | 617 |
| Legacy provider | Legal Metrology Directorate (ZMLM) under Zambia Metrology Agency |
| Legacy process | not recorded |
| Fee in the legacy system | none |
| Fee taken before submission | yes (as in ZIGS) |
| Time to issue (legacy) | New: 42 working days Renewal: 42 working days |
| Legacy output templates | GS-1 Application for a Government Service: ZIGS_Forms_ZDA / GS1 GS-2 Notice of Government Action: ZIGS_Forms_Notices / GS-2.NoticeOfAction |
| Legacy address | https://metrology.gsb.gov.zm |
| How it was brought over | Imported by the platform's legacy catalogue importer (zcm-backend scripts/zigs/importLegacy.js) from the ZIGS snapshot: form, case types, fees, documents, process and output templates, then served by the new platform. |
7. Version and date
| Item | Detail |
|---|---|
| Document version | service v1, platform a0a302b8 |
| Generated | 2026-10-21T09:09:25Z (by the end-to-end run, not edited by hand) |
| Service version | not versioned (configured directly) |
| Platform snapshot | backend a0a302b8 portal 72805f0 back office 58e5946 |
| Test suite | e2e 5999d9b; one installation (combined); seed profile mihud |
| Journeys | 30-catalogue-service.spec.js: citizen finds the service, answers its form, uploads its documents and sends the application - passed 30-catalogue-service.spec.js: the case goes through every step of its process: payments by the citizen, each officer step by its role - passed 30-catalogue-service.spec.js: the grant document is issued, sealed, filled in and verifiable; the citizen has it in My permits - passed |
| Result | 3 of 3 journey tests passed |
| Data | Synthetic test data on a local test installation; provider test doubles for ZamPass, ZamPay, SMS and signing. |