Subdivision of Land

Service documentation · Republic of Zambia · GSB e-Services

Owner	Department of Local Government
Service key	LGD/subdivision-of-land
Version	service v1, platform 39fb88e4
Date	2026-10-21

Generated automatically by the service's end-to-end test run. Every screenshot shows synthetic test data on a local test installation, never real personal data.

This document describes the Subdivision of Land service of Department of Local Government as the platform runs it today. It is generated by the service's end-to-end test: every step below was performed by the test, and every screenshot was taken during that run with synthetic data. Regenerate it with npm run docs:services in the e2e suite; do not edit it by hand.

1. Service summary

Item	Detail
Service	Subdivision of Land
Owner (MDA)	Department of Local Government (LGD)
Purpose	Service authorizes property owners or their authorized representatives to lawfully subdivide land into two or more plots, subject to compliance with approved zoning regulations, planning standards, infrastructure requirements, and any conditions imposed by the Planning Authority. Outstanding Property Rates arrears must be paid before applying for this service.
Who can apply	Not set in the service configuration.
How to apply	Online on the national e-Services portal, signed in with ZamPass; pay with ZamPay.
Fees	Subdivision fee: (table) Application and inspection fees: (table) Minutes extracts fee: (table)
Turnaround	Not set in the service configuration.
Validity of the output	Not applicable
Required documents	Applicant/Representative Identity Document (required) - Taken from the applicant's verified identity / registration where available (legacy automatic document). Applicant/Representative Certificate of Registration (required) - Taken from the applicant's verified identity / registration where available (legacy automatic document). Certificate of Title (required) Site Plan endorsed by registered planner or planning firm (required) Letter of Consent from property owner (optional)
Output documents	GS-1 Application for a Government Service GS-2 Notice of Government Action Subdivision Memo Subdivision Recommendation Letter

2. Application process, step by step

The process as configured in the back office:

Step	Role	Task	Type
1	Applicant	Apply	form
2	System	Generate Document	generate-document
3	Case Officer	Generate Payment	generate-payment
4	Applicant	Payment	payment
5	Case Officer	Review	review
6	Case Officer	Inspect Site	inspection
7	Supervisor	Approve	parallel-approval
8	Supervisor	Review	review
9	System	Generate Document	generate-document
10	Executive	Decision	decision
11	System	Generate Document	generate-document
12	System	Notify Client	notify

Who takes part in this journey: Citizen, Case Officer, Supervisor, Executive, Anyone (public).

Step 1. Find the service at the council

Citizen · National e-Services portal

The service is delivered by the local authorities: on the national e-Services portal the citizen opens Councils, chooses their council (Lusaka City Council in this run) and searches its services ("Subdivision of Land"). The application is then registered with that council and priced with its own fees.

Step 2. Read the service page

Citizen · National e-Services portal

The service page sets out what the service is for, the fee, how long it takes and the documents to have ready, and names the council the application goes to. "Start application" begins an application at Lusaka City Council (the citizen is signed in with ZamPass).

Step 3. Confirm the applicant details

Citizen · National e-Services portal

The applicant details are filled in from the citizen's ZamPass account. The citizen says whom they are applying for (themself) and continues with "Proceed to Application".

Step 4. Fill in the application form

Citizen · National e-Services portal

The citizen answers the service's own application form, converted from the legacy system (10 answers in this run, all synthetic), for the type of application "New". Questions marked * must be answered; some appear only after an earlier answer. Answers are saved as the citizen types, so an unfinished application can be reopened from My Workplace.

Step 5. Upload the supporting documents

Citizen · National e-Services portal

Each document the service asks for has its own upload (5 in this run: Applicant/Representative Identity Document, Applicant/Representative Certificate of Registration, Certificate of Title, Site Plan endorsed by registered planner or planning firm, Letter of Consent from property owner). The files are checked and stored with the application; the page confirms each upload.

Step 6. Check the answers and confirm the declaration

Citizen · National e-Services portal

Before sending, the citizen sees every answer and document on one page and can go back to change them. The declaration that the information is true and complete must be ticked.

Step 7. Application sent

Citizen · National e-Services portal

The portal confirms the application with the ministry's reference number (LGD-SL/00001/10-21-26 in this run). The fee is due now: it is taken with the application, so the invoice was raised when the application was sent.

Step 8. See that the fee is due

Citizen · National e-Services portal

The application shows "Waiting for your payment" in My Workplace with a Pay button (K33,050.00). The fee is taken with the application; the invoice was raised on ZamPay.

Step 9. Pay with ZamPay

Citizen · National e-Services portal

Pay opens the invoice (K33,050.00, the amount set by the platform, never by the page) with its PDF preview; the citizen pays at ZamPay by mobile money or bank card.

Step 10. Payment received

Citizen · National e-Services portal

ZamPay reports the payment; the dialog says "Paid. Thank you" and the application moves on to the ministry's officers.

Step 11. Take the new application on

Case Officer · Back office

The application arrives in the case queue of the ministry that owns the service (Department of Local Government); only its staff see it. The officer opens it by its reference number - answers, documents and process are on the case - assigns it to themself and takes it on.

Step 12. Verify case eligibility / compliance

Case Officer · Back office

The Case Officer works on "Verify case eligibility / compliance" (review in the imported process), checks the application and its documents, and completes the step.

Step 13. Inspect the land and the proposed subdivisions

Case Officer · Back office

The Case Officer works on "Inspect the land and the proposed subdivisions" (inspection in the imported process), checks the application and its documents, and completes the step.

Step 14. Inspection: Inspect the land and the proposed subdivisions

Case Officer · Back office

"Inspect the land and the proposed subdivisions" is a site inspection: the case cannot move on until the findings are recorded. The officer assigns the inspection (to themself here) on the case's Reviews tab, visits the place and records each checklist item, the visit and the outcome ("passed" in this run); then completes the step.

Step 15. Committee: Planning committee decision

Supervisor · Back office

"Planning committee decision" is a committee step: the members named by the process (Planning committee member 1, Planning committee member 2, Planning committee member 3) each record a vote on their own task under "This step"; the step completes when its rule (quorum, quorum 2) is met. Each member is a different officer.

Step 16. Review, draft decision, send to the executive

Supervisor · Back office

The Supervisor works on "Review, draft decision, send to the executive" (review in the imported process), checks the application and its documents, and completes the step.

Step 17. Decide: Review final decision, e-sign

Executive · Back office

At "Review final decision, e-sign" the Executive records the decision: approve, with a comment kept in the case history. Approving moves the case on; the last decision completes it and issues the document.

Step 18. Issue the document

Case Officer · Back office

The service's validity ("not stated") is not a fixed period, so completing the case does not issue the document by itself: the officer issues it from the completed case ("Issue / check permit"). It is generated from the service's output configuration and sealed.

Step 19. The document in My permits

Citizen · National e-Services portal

The issued document (LGD-SL-2026-00001 in this run: "Subdivision Memo") is listed in "My permits and licences" with its validity and a download of the sealed PDF.

Step 20. Verify the document

Anyone (public) · Public verification page

The QR code on the document opens the public verification page: genuine and current, to whom it was issued, and whether the electronic seal is valid. No sign-in is needed.

3. Payment

Item	In the test run
Fee (as published)	none
Invoice 1	4784634531901924
Amount 1	ZMW 33050.00
Paid at 1	with the application

On screen: step 8 (See that the fee is due), step 9 (Pay with ZamPay), step 10 (Payment received) in section 2.

4. Output documents

Subdivision Memo (sealed PDF)

Issued when the case was approved, from the service's output configuration (permitDocument/issued@1), filled from the application and the decision, sealed with the platform's electronic seal and stored as the issued version. The holder downloads it from My permits; the verification page checks it.

The issued PDF has 1 page; the image shows the first.

Fields

Field	Value in the test run
Document title	Subdivision Memo
Permit / licence number	LGD-SL-2026-00001
Holder	Chanda Mwila
Valid from	2026-10-21
Valid until
Status	active
Verification code (printed with a QR code)	3PAQ-RVWM-DR

Seal

Item	Detail
Seal status	sealed
Signature level	PAdES-B-T
Sealed by	the platform seal (development key in the test run)
Signed at	2026-10-21T11:42:11.060Z
Trusted time-stamp	2026-10-21T11:42:11.578Z (time-stamping authority)
Document fingerprint (SHA-256)	451fdd6e1081e190...

Verification

Item	Detail
Where	The public verification page of the national portal, <portal>/verify/<verification code>, opened by scanning the QR code on the document.
What it shows	Whether the document is genuine and current, its holder and validity, and whether the electronic seal is valid and who sealed it.
Checking a copy	Anyone can upload a PDF they were given; the page says whether it is exactly the document that was issued. A changed copy is reported as not matching.

On screen: step 18 (Issue the document), step 19 (The document in My permits), step 20 (Verify the document) in section 2.

5. Notifications

When	Channel	To	Message	Delivery
Payment due (invoice raised)	in-app (portal bell)	the applicant	Payment due for application LGD-SL/00001/10-21-26 - The fee of ZMW 33050.00 for Subdivision of Land (LGD-SL/00001/10-21-26) is now due. Invoice 4784634531901924.	shown
Application received	in-app (portal bell)	the applicant	Application LGD-SL/00001/10-21-26 received - Your application LGD-SL/00001/10-21-26 for Subdivision of Land has been received by Department of Local Government.	shown
Payment received	in-app (portal bell)	the applicant	Payment received for LGD-SL/00001/10-21-26 - Your payment of ZMW 33050.00 for LGD-SL/00001/10-21-26 (Subdivision of Land) has been received. Receipt: <ZamPay>/pdf?documentType=receipt&invoiceNumber=4784634531901924	shown
case.inspection_scheduled	in-app (portal bell)	the applicant	Inspection for application LGD-SL/00001/10-21-26 on Wednesday 21 October 2026 - Inspection for LGD-SL/00001/10-21-26 (Subdivision of Land) on Wednesday 21 October 2026.	shown
review.submitted	in-app (portal bell)	the applicant	Opinion received on case LGD-SL/00001/10-21-26 - E2E LGD Case Officer recorded an opinion on case LGD-SL/00001/10-21-26: passed.	shown
Invitation to rate the service	in-app (portal bell)	the applicant	How was Subdivision of Land? - How was Subdivision of Land? Tell us in about a minute.	shown
Decision: approved	in-app (portal bell)	the applicant	Application LGD-SL/00001/10-21-26 completed - LGD-SL/00001/10-21-26 (Subdivision of Land) is complete. Your documents are ready.	shown
Licence / permit issued	in-app (portal bell)	the applicant	Your Subdivision of Land document has been issued - LGD-SL-2026-00001 has been issued for Subdivision of Land.	shown
Payment due (invoice raised)	email	e2e.c***@example.test	Payment due for application LGD-SL/00001/10-21-26	skipped
Payment due (invoice raised)	sms	+260 97* *** 567	Fee of ZMW 33050.00 due for LGD-SL/00001/10-21-26. Invoice 4784634531901924. Pay: <ZamPay>/pay-for-service/get-invoice/4784634531901924	delivered
Application received	email	e2e.c***@example.test	Application LGD-SL/00001/10-21-26 received	skipped
Application received	sms	+260 97* *** 567	Application LGD-SL/00001/10-21-26 for Subdivision of Land has been received. Track it: <portal>/my-workplace	delivered
Payment received	sms	+260 97* *** 567		delivered
review.requested	email	e2e.c***@example.test	Your opinion is requested on application LGD-SL/00001/10-21-26	skipped
case.inspection_scheduled	email	e2e.c***@example.test	Inspection for application LGD-SL/00001/10-21-26 on Wednesday 21 October 2026	skipped
case.inspection_scheduled	sms	+260 97* *** 567		delivered
review.submitted	email	e2e.c***@example.test	Opinion received on case LGD-SL/00001/10-21-26	skipped
Invitation to rate the service	sms	+260 97* *** 567		skipped
Invitation to rate the service	email	e2e.c***@example.test	How was Subdivision of Land?	skipped
Decision: approved	email	e2e.c***@example.test	Application LGD-SL/00001/10-21-26 completed	skipped
Decision: approved	sms	+260 97* *** 567		delivered
Licence / permit issued	email	e2e.c***@example.test	Your Subdivision of Land document has been issued	skipped
Licence / permit issued	sms	+260 97* *** 567		delivered

Delivery: shown = in the portal's notification bell; delivered = the SMS gateway (a test double in this run) reported the text delivered; skipped = not sent on that channel (e-mail is not configured on the test installation, and some notices go out on one channel only); sent by the national portal = a ministry node handed the notice to the national portal, which texts and e-mails the citizen under its own name and the citizen's preferences. Addresses written <portal>, <ZamPay> stand for the national portal and ZamPay.

6. Legacy mapping

Item	Detail
Replaces	Subdivision of Land in the legacy ZIGS e-Services directory (ZIGS_Services)
Legacy service id	663
Legacy provider	Department of Local Government (LGD) under Ministry of Local Government and Rural Development
Legacy process	not recorded
Fee in the legacy system	none
Fee taken before submission	yes (as in ZIGS)
Time to issue (legacy)	not recorded
Legacy output templates	GS-1 Application for a Government Service: ZIGS_Forms_ZDA / GS1 GS-2 Notice of Government Action: ZIGS_Forms_Notices / GS-2.NoticeOfAction Subdivision Memo: / Subdivision.Memo Subdivision Recommendation Letter: / Subdivision.RecommendationLetter
Legacy address	https://ecouncils.gsb.gov.zm
How it was brought over	Imported by the platform's legacy catalogue importer (zcm-backend scripts/zigs/importLegacy.js) from the ZIGS snapshot: form, case types, fees, documents, process and output templates, then served by the new platform.

7. Version and date

Item	Detail
Document version	service v1, platform 39fb88e4
Generated	2026-10-21T11:42:17Z (by the end-to-end run, not edited by hand)
Service version	not versioned (configured directly)
Platform snapshot	backend 39fb88e4 portal 72805f0 back office 58e5946
Test suite	e2e 2f82c10; one installation (combined); seed profile mihud
Journeys	30-catalogue-service.spec.js: citizen finds the service, answers its form, uploads its documents and sends the application - passed 30-catalogue-service.spec.js: the case goes through every step of its process: payments by the citizen, each officer step by its role - passed 30-catalogue-service.spec.js: the grant document is issued, sealed, filled in and verifiable; the citizen has it in My permits - passed
Result	3 of 3 journey tests passed
Data	Synthetic test data on a local test installation; provider test doubles for ZamPass, ZamPay, SMS and signing.