Psychometric and Aptitude Testing

Service documentation · Republic of Zambia · GSB e-Services

Owner	National Productivity Development Department
Service key	npdd/psychometric-and-aptitude-testing
Version	service v1, platform 9b8a591f
Date	2026-10-17

Generated automatically by the service's end-to-end test run. Every screenshot shows synthetic test data on a local test installation, never real personal data.

This document describes the Psychometric and Aptitude Testing service of National Productivity Development Department as the platform runs it today. It is generated by the service's end-to-end test: every step below was performed by the test, and every screenshot was taken during that run with synthetic data. Regenerate it with npm run docs:services in the e2e suite; do not edit it by hand.

1. Service summary

Item	Detail
Service	Psychometric and Aptitude Testing
Owner (MDA)	National Productivity Development Department (npdd)
Purpose	This service involves administering tests to candidates to determine their suitability for training or employment in terms of aptitude (abilities or capacity). The tests depend on the nature of training or employment being offered and are designed to pick out applicants with the potential to succeed in training or the actual job. The tests give an insight into the applicant? potential and interest. The various Tests include the following: (Language tests, Instruction tests, Reasoning tests, Mathematical attainment tests, Logical Reasoning tests, General Ability tests, Abstraction tests, Administrative Reasoning tests, Personality tests, and other specialized tests, e.g., mechanical and electrical tests).
Who can apply	1. National Registration Card (NRC). 2. Certificate of Incorporation.
How to apply	Online on the national e-Services portal, signed in with ZamPass; pay with ZamPay.
Fees	a. Consultancy and Advisory Job (Per Assignment): ZMW 250.00 i. Public Sector Organization: ZMW 45.00 ii. Private Sector Organization: ZMW 75.00 iii. Parastatal Organization: ZMW 60.00 iv. Career Guidance: ZMW 80.00
Turnaround	Within 23 working Days.
Validity of the output	N/A
Required documents	National Registration Card (NRC). (required) Certificate of Incorporation. (required)
Output documents	Standard Test Scores summary GS-1 Application for a Government Service GS-2 Notice of Government Action

2. Application process, step by step

The process as configured in the back office:

Step	Role	Task	Type
1	Applicant	Apply	form
2	System	Generate Document	generate-document
3	Supervisor	Review	review
4	Case Officer	Review	review
5	Case Officer	Inspect Site	inspection
6	Case Officer	Review	review
7	Case Officer	Verify Payment	verify-payment
8	Supervisor	Approve	approve
9	Supervisor	Approve	approve
10	System	Generate Document	generate-document
11	Case Officer	Hand Over Document	collection
12	System	Notify Client	notify

Who takes part in this journey: Citizen, Case Officer, Supervisor, Anyone (public).

Step 1. Find the service

Citizen · National e-Services portal

On the national e-Services portal the citizen opens All Services and searches for the service by name ("Psychometric and Aptitude Testing"). Each result names the service and the ministry that provides it.

Step 2. Read the service page

Citizen · National e-Services portal

The service page sets out what the service is for, who provides it, the fee, how long it takes and the documents to have ready. "Start application" begins an application (the citizen is signed in with ZamPass).

Step 3. Confirm the applicant details

Citizen · National e-Services portal

The applicant details are filled in from the citizen's ZamPass account. The citizen says whom they are applying for (themself) and continues with "Proceed to Application".

Step 4. Fill in the application form

Citizen · National e-Services portal

The citizen answers the service's own application form, converted from the legacy system (18 answers in this run, all synthetic), for the type of application "New". Questions marked * must be answered; some appear only after an earlier answer. Answers are saved as the citizen types, so an unfinished application can be reopened from My Workplace.

Step 5. Upload the supporting documents

Citizen · National e-Services portal

Each document the service asks for has its own upload (2 in this run: National Registration Card (NRC)., Certificate of Incorporation.). The files are checked and stored with the application; the page confirms each upload.

Step 6. Check the answers and confirm the declaration

Citizen · National e-Services portal

Before sending, the citizen sees every answer and document on one page and can go back to change them. The declaration that the information is true and complete must be ticked.

Step 7. Application sent

Citizen · National e-Services portal

The portal confirms the application with the ministry's reference number (NPDD-PAT/00001/10-17-26 in this run). The application goes to the ministry's officers; the citizen follows it in My Workplace.

Step 8. Take the new application on

Case Officer · Back office

The application arrives in the case queue of the ministry that owns the service (National Productivity Development Department); only its staff see it. The officer opens it by its reference number - answers, documents and process are on the case - assigns it to themself and takes it on.

Step 9. Fill in the certificate particulars

Case Officer · Back office

The issued document prints 19 fields that come from the office rather than from the application (Id, Age, Grade1, Grade2, Grade3, Grade4, Grade5, Grade6, Grade7, Grade8, Grade9, Approval, Raw score, Name of test, Type of test, Candidate email, Candidate phone, Candidate address, Type of qualification). The officer fills them in on the case's "Certificate particulars" tab before the document is issued (synthetic values in this run) and saves; once the document is issued they can no longer change.

Step 10. Review, Inspect, Assign to Specialist

Supervisor · Back office

The Supervisor works on "Review, Inspect, Assign to Specialist" (review in the imported process), checks the application and its documents, and completes the step.

Step 11. Receive, Inspect, Report Findings

Case Officer · Back office

The Case Officer works on "Receive, Inspect, Report Findings" (review in the imported process), checks the application and its documents, and completes the step.

Step 12. Conduct Inspection, Generate Report Findings

Case Officer · Back office

The Case Officer works on "Conduct Inspection, Generate Report Findings" (inspection in the imported process), checks the application and its documents, and completes the step.

Step 13. Inspection: Conduct Inspection, Generate Report Findings

Case Officer · Back office

"Conduct Inspection, Generate Report Findings" is a site inspection: the case cannot move on until the findings are recorded. The officer assigns the inspection (to themself here) on the case's Reviews tab, visits the place and records each checklist item, the visit and the outcome ("passed" in this run); then completes the step.

Step 14. Review Case & Generate Invoice

Case Officer · Back office

The Case Officer works on "Review Case & Generate Invoice" (review in the imported process), checks the application and its documents, and completes the step.

Step 15. Verify Payment & Make Decision

Case Officer · Back office

The Case Officer works on "Verify Payment & Make Decision" (verify-payment in the imported process), checks the application and its documents, and completes the step.

Step 16. Decide: Supervisor Review, Add Comments, Send for Decision.

Supervisor · Back office

At "Supervisor Review, Add Comments, Send for Decision." the Supervisor records the decision: approve, with a comment kept in the case history. Approving moves the case on; the last decision completes it and issues the document.

Step 17. Decide: Supervisor Review Report Findings, Make Final Decision

Supervisor · Back office

At "Supervisor Review Report Findings, Make Final Decision" the Supervisor records the decision: approve, with a comment kept in the case history. Approving moves the case on; the last decision completes it and issues the document.

Step 18. Select Printing and Delivering Option

Case Officer · Back office

The Case Officer works on "Select Printing and Delivering Option" (collection in the imported process), checks the application and its documents, and completes the step.

Step 19. The document in My permits

Citizen · National e-Services portal

The issued document (NPDD-PAT-2026-00001 in this run: "Standard Test Scores summary") is listed in "My permits and licences" with its validity and a download of the sealed PDF.

Step 20. Verify the document

Anyone (public) · Public verification page

The QR code on the document opens the public verification page: genuine and current, to whom it was issued, and whether the electronic seal is valid. No sign-in is needed.

3. Payment

Item	In the test run
Fee (as published)	a. Consultancy and Advisory Job (Per Assignment): 250.00 ZMW b. Fee Per Candidate: i. Public Sector Organization - 45.00 ZMW ii. Private Sector Organization - 75.00 ZMW iii. Parastatal Organization - 60.00 ZMW iv. Career Guidance - 80.00 ZMW

4. Output documents

Standard Test Scores summary (sealed PDF)

Issued when the case was approved, from the service's output configuration (service template NPDD_TestScore.Document.docx), filled from the application and the decision, sealed with the platform's electronic seal and stored as the issued version. The holder downloads it from My permits; the verification page checks it.

The issued PDF has 1 page; the image shows the first.

Fields

Field	Value in the test run
Document title	Standard Test Scores summary
Permit / licence number	NPDD-PAT-2026-00001
Holder	Chanda Mwila
Valid from	2026-10-17
Valid until
Status	active
Verification code (printed with a QR code)	5Q2Y-NAHE-EH

Seal

Item	Detail
Seal status	sealed
Signature level	PAdES-B-T
Sealed by	the platform seal (development key in the test run)
Signed at	2026-10-17T02:57:26.234Z
Trusted time-stamp	2026-10-17T02:57:26.217Z (time-stamping authority)
Document fingerprint (SHA-256)	105bc276425a2bf5...

Verification

Item	Detail
Where	The public verification page of the national portal, <portal>/verify/<verification code>, opened by scanning the QR code on the document.
What it shows	Whether the document is genuine and current, its holder and validity, and whether the electronic seal is valid and who sealed it.
Checking a copy	Anyone can upload a PDF they were given; the page says whether it is exactly the document that was issued. A changed copy is reported as not matching.

On screen: step 19 (The document in My permits), step 20 (Verify the document) in section 2.

5. Notifications

When	Channel	To	Message	Delivery
Application received	in-app (portal bell)	the applicant	Application NPDD-PAT/00001/10-17-26 received - Your application NPDD-PAT/00001/10-17-26 for Psychometric and Aptitude Testing has been received by National Productivity Development Department.	shown
Status changed	in-app (portal bell)	the applicant	Update on application NPDD-PAT/00001/10-17-26 - NPDD-PAT/00001/10-17-26 (Psychometric and Aptitude Testing) is now: With the office - being reviewed.	shown
case.inspection_scheduled	in-app (portal bell)	the applicant	Inspection for application NPDD-PAT/00001/10-17-26 on Saturday 17 October 2026 - Inspection for NPDD-PAT/00001/10-17-26 (Psychometric and Aptitude Testing) on Saturday 17 October 2026.	shown
review.submitted	in-app (portal bell)	the applicant	Opinion received on case NPDD-PAT/00001/10-17-26 - E2E npdd Case Officer recorded an opinion on case NPDD-PAT/00001/10-17-26: passed.	shown
case.approved	in-app (portal bell)	the applicant	Application NPDD-PAT/00001/10-17-26 approved - NPDD-PAT/00001/10-17-26 (Psychometric and Aptitude Testing) has been approved.	shown
Licence / permit issued	in-app (portal bell)	the applicant	Your Psychometric and Aptitude Testing document has been issued - NPDD-PAT-2026-00001 has been issued for Psychometric and Aptitude Testing.	shown
Decision: approved	in-app (portal bell)	the applicant	Application NPDD-PAT/00001/10-17-26 completed - NPDD-PAT/00001/10-17-26 (Psychometric and Aptitude Testing) is complete. Your documents are ready.	shown
Invitation to rate the service	in-app (portal bell)	the applicant	How was Psychometric and Aptitude Testing? - How was Psychometric and Aptitude Testing? Tell us in about a minute.	shown
Application received	sms	+260 97* *** 567	Application NPDD-PAT/00001/10-17-26 for Psychometric and Aptitude Testing has been received. Track it: <portal>/my-workplace	delivered
Application received	email	e2e.c***@example.test	Application NPDD-PAT/00001/10-17-26 received	skipped
Status changed	sms	+260 97* *** 567		delivered
review.requested	email	e2e.c***@example.test	Your opinion is requested on application NPDD-PAT/00001/10-17-26	skipped
case.inspection_scheduled	email	e2e.c***@example.test	Inspection for application NPDD-PAT/00001/10-17-26 on Saturday 17 October 2026	skipped
case.inspection_scheduled	sms	+260 97* *** 567		delivered
review.submitted	email	e2e.c***@example.test	Opinion received on case NPDD-PAT/00001/10-17-26	skipped
case.approved	email	e2e.c***@example.test	Application NPDD-PAT/00001/10-17-26 approved	skipped
case.approved	sms	+260 97* *** 567		delivered
Licence / permit issued	email	e2e.c***@example.test	Your Psychometric and Aptitude Testing document has been issued	skipped
Licence / permit issued	sms	+260 97* *** 567		delivered
Invitation to rate the service	sms	+260 97* *** 567		skipped
Invitation to rate the service	email	e2e.c***@example.test	How was Psychometric and Aptitude Testing?	skipped
Decision: approved	sms	+260 97* *** 567		delivered
Decision: approved	email	e2e.c***@example.test	Application NPDD-PAT/00001/10-17-26 completed	skipped

Delivery: shown = in the portal's notification bell; delivered = the SMS gateway (a test double in this run) reported the text delivered; skipped = not sent on that channel (e-mail is not configured on the test installation, and some notices go out on one channel only); sent by the national portal = a ministry node handed the notice to the national portal, which texts and e-mails the citizen under its own name and the citizen's preferences. Addresses written <portal>, <ZamPay> stand for the national portal and ZamPay.

6. Legacy mapping

Item	Detail
Replaces	Psychometric and Aptitude Testing in the legacy ZIGS e-Services directory (ZIGS_Services)
Legacy service id	506
Legacy provider	National Productivity Development Department (npdd) under Ministry of Labour and Social Security (MLSS)
Legacy process	not recorded
Fee in the legacy system	none
Fee taken before submission	yes (as in ZIGS)
Time to issue (legacy)	not recorded
Legacy output templates	Standard Test Scores summary: ZIGS_Forms_NPDD / NPDD_TestScore.Document GS-1 Application for a Government Service: ZIGS_Forms_ZDA / GS1 GS-2 Notice of Government Action: ZIGS_Forms_Notices / GS-2.NoticeOfAction
Legacy address	https://npddui.gsb.gov.zm
How it was brought over	Imported by the platform's legacy catalogue importer (zcm-backend scripts/zigs/importLegacy.js) from the ZIGS snapshot: form, case types, fees, documents, process and output templates, then served by the new platform.

7. Version and date

Item	Detail
Document version	service v1, platform 9b8a591f
Generated	2026-10-17T02:57:34Z (by the end-to-end run, not edited by hand)
Service version	not versioned (configured directly)
Platform snapshot	backend 9b8a591f portal dfd4933 back office a975a2c
Test suite	e2e 2b037bb; one installation (combined); seed profile mihud
Journeys	30-catalogue-service.spec.js: citizen finds the service, answers its form, uploads its documents and sends the application - passed 30-catalogue-service.spec.js: the case goes through every step of its process: payments by the citizen, each officer step by its role - passed 30-catalogue-service.spec.js: the grant document is issued, sealed, filled in and verifiable; the citizen has it in My permits - passed
Result	3 of 3 journey tests passed
Data	Synthetic test data on a local test installation; provider test doubles for ZamPass, ZamPay, SMS and signing.