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ZEMA · Zambia Environmental Management Agency

Pesticide and Toxic Substance Licence

FormWorkflowOutputsE2E testDocs
PassedPassedPassedPassedPassed
End-to-end test
3/3 passed 2026-10-21 (mihud, combined)
Documentation
21 steps, 34 images · Download the DOCX
Who can apply
Organization, Individual
Catalogue ID
116

Fees

FeeCaseAmount (ZMW)
Pesticide and Toxic Substance Licence Application FeeNew40
Pesticide and Toxic Substance Licence Application FeeAmendment40

Required documents

Output documents

Test evidence

Pesticide and Toxic Substance Licence

Service documentation · Republic of Zambia · GSB e-Services

OwnerZambia Environmental Management Agency
Service keyZEMA/pesticide-and-toxic-substance-licence
Versionservice v1, platform 9b8a591f
Date2026-10-17

Generated automatically by the service's end-to-end test run. Every screenshot shows synthetic test data on a local test installation, never real personal data.

This document describes the Pesticide and Toxic Substance Licence service of Zambia Environmental Management Agency as the platform runs it today. It is generated by the service's end-to-end test: every step below was performed by the test, and every screenshot was taken during that run with synthetic data. Regenerate it with npm run docs:services in the e2e suite; do not edit it by hand.

1. Service summary

ItemDetail
ServicePesticide and Toxic Substance Licence
Owner (MDA)Zambia Environmental Management Agency (ZEMA)
PurposeA Pesticide and Toxic Substance Licence is a document issued by ZEMA that allow a person to manufacture, import, export, store, distribute, transport, blend, process, re-process or change the composition of a pesticide or toxic substance or re-process an existing pesticide or toxic substance for a new use.
Who can applyOrganization; Individual
How to applyOnline on the national e-Services portal, signed in with ZamPass; pay with ZamPay.
FeesPesticide and Toxic Substance Licence Application Fee: ZMW 40.00
Pesticide and Toxic Substance Licence Application Fee: ZMW 40.00
Turnaround30 days
Validity of the output3 (three) years
Required documentsNational Identity Card (NRC) (required), New applications only
Company Registration Certificate (optional), New applications only
Certificate of Incorporation of the Company (optional), New applications only
Safety Data Sheet (optional), New applications only
Certificate of Analysis (optional), New applications only
Letter of Consent from Principal Supplier/Manufacturer (optional), New / Renewal applications only
Draft Label (in colour) (optional), New / Renewal applications only
Certificate of Product Registration (from country of Origin or SADC country) (optional), New applications only
Residue Analysis Report (optional), New applications only
Letter of Recommendation from Ministry of Health (optional), New applications only
Pre-Qualification Certificate from WHO (optional), New applications only
Letter from a Relevant Research Institution to Conduct the Experiment or Trial (optional), New applications only
Letter from a Relevant Laboratory to Conduct Assessment of Maximum Residue Limits (MRLs) (optional), New applications only
Clearance Letter from National Biosafety Authority (optional), New applications only
Risk Assessment Report (optional), New applications only
Formal Letter of Intention to Renew Licence (optional), Renewal applications only
Formal Letter of Request to State the Proposed Amendment (optional), Amendment applications only
Original Licence (optional), Amendment / Transfer applications only
Conditions to the Licence (optional), Amendment applications only
Approved Label (optional), New / Renewal / Amendment applications only
Supporting Documents for Importation (if the amendment includes addition of a product to existing license) (optional), Amendment applications only
Supporting Documents for the Proposed Activity (if the amendment includes addition of an activity to existing license) (optional), Amendment applications only
Certificate of Analysis from ZARI (optional), New / Renewal applications only
Consent from the Importing Country (if exporting Chemicals Under the Rotterdam Convention) (optional), New / Renewal applications only
Supporting Documents for Exportation (if the amendment requires addition of a product to existing licence) (optional), Amendment applications only
Licence for Transportation of Dangerous Goods (optional), New / Renewal applications only
Comprehensive Insurance for the Conveyance of Goods (optional), New / Renewal applications only
Fleet Declaration with White Books (optional), New / Renewal applications only
Emergency Preparedness Plan (optional), New applications only
Fumigation Certificate (from PQPS) (optional), New / Renewal applications only
Supporting Documents for Manufacturing & Blending (if the amendment requires addition of a product to existing licence) (optional), Amendment applications only
Supporting Documents for the proposed activity (if the amendment requires addition of an activity to existing licence) (optional), Amendment applications only
Emergency Response Plan (optional), New applications only
Trading Permit Issued by Local Authorities (optional), New applications only
Quantities to be distributed or stored per Annum (optional), New applications only
EIA decision letter or EMP (optional), New applications only
Trading Permit & Quantities to be distributed (optional), Renewal applications only
Formal Letter with Provided Details regarding the Number of Households/Offices to be Handled per Annum (optional), New / Renewal applications only
Formal Letter of Intention to Transfer Licence (optional), Transfer applications only
Transacting Companies Mutual Agreement (optional), Transfer applications only
Returns (optional), New applications only
Efficacy Report (optional), New applications only
Certified copy of Qualifications of the Person Responsible for Pesticide or Toxic Substance Management, Compliance with the Act and the conditions of the Licence (optional), New applications only
Chemical Dossier (optional), New applications only
Details of field trials (where applicable) (optional), New applications only
Output documentsDenial of Service
Approval Letter
Pesticide and Toxic Substance Licence
Notice of Action
Application form (New)
Application form (Renewal)
Application form (Amendment)
Application form (Transfer)
GF-1 Treasury Invoice
GF-2 Treasury Receipt
Legal basisThe Environmental Management Act, 2011 (http://www.parliament.gov.zm/sites/default/files/documents/acts/Environmetal%20Mangement%20Act%2012%20of%202011.pdf)
SI no.12 of 2013 – The Environmental Management (Licensing) Regulations, 2013 (http://www.zema.org.zm/index.php/download/the-environmental-management-licencing-regulations-2013/)

2. Application process, step by step

The process as configured in the back office:

StepRoleTaskType
1ApplicantApplyform
2Case OfficerGenerate Paymentgenerate-payment
3ApplicantPaymentpayment
4SystemGenerate Documentgenerate-document
5SupervisorReviewreview
6Case OfficerReviewreview
7Case OfficerReviewreview
8SupervisorReviewreview
9SupervisorApproveparallel-approval
10ExecutiveApproveapprove
11SystemGenerate Documentgenerate-document
12Case OfficerVerify Paymentverify-payment
13ExecutiveDecisiondecision
14SystemGenerate Documentgenerate-document
15SystemNotify Clientnotify

Who takes part in this journey: Citizen, Supervisor, Case Officer, Executive, Anyone (public).

Step 1. Find the service

Citizen · National e-Services portal

On the national e-Services portal the citizen opens All Services and searches for the service by name ("Pesticide and Toxic Substance Licence"). Each result names the service and the ministry that provides it.

Find the service (desktop) Find the service (375 px phone)

Step 2. Read the service page

Citizen · National e-Services portal

The service page sets out what the service is for, who provides it, the fee, how long it takes and the documents to have ready. "Start application" begins an application (the citizen is signed in with ZamPass).

Read the service page (desktop) Read the service page (375 px phone)

Step 3. Confirm the applicant details

Citizen · National e-Services portal

The applicant details are filled in from the citizen's ZamPass account. The citizen says whom they are applying for (themself) and continues with "Proceed to Application".

Confirm the applicant details (desktop) Confirm the applicant details (375 px phone)

Step 4. Fill in the application form

Citizen · National e-Services portal

The citizen answers the service's own application form, converted from the legacy system (88 answers in this run, all synthetic), for the type of application "New". Questions marked * must be answered; some appear only after an earlier answer. Answers are saved as the citizen types, so an unfinished application can be reopened from My Workplace.

Fill in the application form (desktop) Fill in the application form (375 px phone)

Step 5. Upload the supporting documents

Citizen · National e-Services portal

Each document the service asks for has its own upload (33 in this run: National Identity Card (NRC), Company Registration Certificate, Certificate of Incorporation of the Company, Safety Data Sheet, Certificate of Analysis, Letter of Consent from Principal Supplier/Manufacturer, Draft Label (in colour), Certificate of Product Registration (from country of Origin or SADC country), Residue Analysis Report, Letter of Recommendation from Ministry of Health, Pre-Qualification Certificate from WHO, Letter from a Relevant Research Institution to Conduct the Experiment or Trial, Letter from a Relevant Laboratory to Conduct Assessment of Maximum Residue Limits (MRLs), Clearance Letter from National Biosafety Authority, Risk Assessment Report, Approved Label, Certificate of Analysis from ZARI, Consent from the Importing Country (if exporting Chemicals Under the Rotterdam Convention), Licence for Transportation of Dangerous Goods, Comprehensive Insurance for the Conveyance of Goods, Fleet Declaration with White Books, Emergency Preparedness Plan, Fumigation Certificate (from PQPS), Emergency Response Plan, Trading Permit Issued by Local Authorities, Quantities to be distributed or stored per Annum, EIA decision letter or EMP, Formal Letter with Provided Details regarding the Number of Households/Offices to be Handled per Annum, Returns, Efficacy Report, Certified copy of Qualifications of the Person Responsible for Pesticide or Toxic Substance Management, Compliance with the Act and the conditions of the Licence, Chemical Dossier, Details of field trials (where applicable)). The files are checked and stored with the application; the page confirms each upload.

Upload the supporting documents (desktop) Upload the supporting documents (375 px phone)

Step 6. Check the answers and confirm the declaration

Citizen · National e-Services portal

Before sending, the citizen sees every answer and document on one page and can go back to change them. The declaration that the information is true and complete must be ticked.

Check the answers and confirm the declaration (desktop) Check the answers and confirm the declaration (375 px phone)

Step 7. Application sent

Citizen · National e-Services portal

The portal confirms the application with the ministry's reference number (ZEMA-PTSL/00001/10-17-26 in this run). The fee is due now: it is taken with the application, so the invoice was raised when the application was sent.

Application sent (desktop) Application sent (375 px phone)

Step 8. See that the fee is due

Citizen · National e-Services portal

The application shows "Waiting for your payment" in My Workplace with a Pay button (K40.00). The fee is taken with the application; the invoice was raised on ZamPay.

See that the fee is due (desktop) See that the fee is due (375 px phone)

Step 9. Pay with ZamPay

Citizen · National e-Services portal

Pay opens the invoice (K40.00, the amount set by the platform, never by the page) with its PDF preview; the citizen pays at ZamPay by mobile money or bank card.

Pay with ZamPay (desktop) Pay with ZamPay (375 px phone)

Step 10. Payment received

Citizen · National e-Services portal

ZamPay reports the payment; the dialog says "Paid. Thank you" and the application moves on to the ministry's officers.

Payment received (desktop) Payment received (375 px phone)

Step 11. Review, Inspect, Assign to Specialist

Supervisor · Back office

The Supervisor works on "Review, Inspect, Assign to Specialist" (review in the imported process), checks the application and its documents, and completes the step.

Review, Inspect, Assign to Specialist (desktop)

Step 12. Take the new application on

Case Officer · Back office

The application arrives in the case queue of the ministry that owns the service (Zambia Environmental Management Agency); only its staff see it. The officer opens it by its reference number - answers, documents and process are on the case - assigns it to themself and takes it on.

Take the new application on (desktop)

Step 13. Receive, Inspect, Report Findings

Case Officer · Back office

The Case Officer works on "Receive, Inspect, Report Findings" (review in the imported process), checks the application and its documents, and completes the step.

Receive, Inspect, Report Findings (desktop)

Step 14. Review Expert Reports, Draft Decision

Case Officer · Back office

The Case Officer works on "Review Expert Reports, Draft Decision" (review in the imported process), checks the application and its documents, and completes the step.

Review Expert Reports, Draft Decision (desktop)

Step 15. Review, Add Comments, Send for Signature

Supervisor · Back office

The Supervisor works on "Review, Add Comments, Send for Signature" (review in the imported process), checks the application and its documents, and completes the step.

Review, Add Comments, Send for Signature (desktop)

Step 16. Committee: Organize Voting, Report Decision

Supervisor · Back office

"Organize Voting, Report Decision" is a committee step: the members named by the process (Committee member 1, Committee member 2, Committee member 3) each record a vote on their own task under "This step"; the step completes when its rule (quorum, quorum 2) is met. Each member is a different officer.

Committee: Organize Voting, Report Decision (desktop)

Step 17. Decide: Review, Inspect, e-Sign Executive

Executive · Back office

At "Review, Inspect, e-Sign Executive" the Executive records the decision: approve, with a comment kept in the case history. Approving moves the case on; the last decision completes it and issues the document.

Decide: Review, Inspect, e-Sign Executive (desktop)

Step 18. Verify Payment Completion

Case Officer · Back office

The Case Officer works on "Verify Payment Completion" (verify-payment in the imported process), checks the application and its documents, and completes the step.

Verify Payment Completion (desktop)

Step 19. The document in My permits

Citizen · National e-Services portal

The issued document (ZEMA-PTSL-2026-00001 in this run: "Pesticide and Toxic Substance Licence") is listed in "My permits and licences" with its validity and a download of the sealed PDF.

The document in My permits (desktop) The document in My permits (375 px phone)

Step 20. Verify the document

Anyone (public) · Public verification page

The QR code on the document opens the public verification page: genuine and current, to whom it was issued, and whether the electronic seal is valid. No sign-in is needed.

Verify the document (desktop) Verify the document (375 px phone)

3. Payment

ItemIn the test run
Fee (as published)The fee depends on the purpose of the license according to the Fee Schedule in the SI no.12 of 2013 – The Environmental Management (Licensing) Regulations, 2013
Invoice 12563352408932184
Amount 1ZMW 40.00
Paid at 1with the application

On screen: step 8 (See that the fee is due), step 9 (Pay with ZamPay), step 10 (Payment received) in section 2.

4. Output documents

Pesticide and Toxic Substance Licence (sealed PDF)

Issued when the case was approved, from the service's output configuration (service template ZEMA_PesticideToxicSubstance.Certificate.do), filled from the application and the decision, sealed with the platform's electronic seal and stored as the issued version. The holder downloads it from My permits; the verification page checks it.

Pesticide and Toxic Substance Licence (sealed PDF)

The issued PDF has 2 pages; the image shows the first.

Fields

FieldValue in the test run
Document titlePesticide and Toxic Substance Licence
Permit / licence numberZEMA-PTSL-2026-00001
HolderChanda Mwila
Valid from2026-10-17
Valid until2029-10-17
Statusactive
Verification code (printed with a QR code)H6EB-NEKV-UK

Seal

ItemDetail
Seal statussealed
Signature levelPAdES-B-T
Sealed bythe platform seal (development key in the test run)
Signed at2026-10-17T05:10:26.401Z
Trusted time-stamp2026-10-17T05:10:26.386Z (time-stamping authority)
Document fingerprint (SHA-256)5308eda07674e188...

Verification

ItemDetail
WhereThe public verification page of the national portal, <portal>/verify/<verification code>, opened by scanning the QR code on the document.
What it showsWhether the document is genuine and current, its holder and validity, and whether the electronic seal is valid and who sealed it.
Checking a copyAnyone can upload a PDF they were given; the page says whether it is exactly the document that was issued. A changed copy is reported as not matching.

On screen: step 19 (The document in My permits), step 20 (Verify the document) in section 2.

5. Notifications

WhenChannelToMessageDelivery
Payment due (invoice raised)in-app (portal bell)the applicantPayment due for application ZEMA-PTSL/00001/10-17-26 - The fee of ZMW 40.00 for Pesticide and Toxic Substance Licence (ZEMA-PTSL/00001/10-17-26) is now due. Invoice 2563352408932184.shown
Application receivedin-app (portal bell)the applicantApplication ZEMA-PTSL/00001/10-17-26 received - Your application ZEMA-PTSL/00001/10-17-26 for Pesticide and Toxic Substance Licence has been received by Zambia Environmental Management Agency.shown
Payment receivedin-app (portal bell)the applicantPayment received for ZEMA-PTSL/00001/10-17-26 - Your payment of ZMW 40.00 for ZEMA-PTSL/00001/10-17-26 (Pesticide and Toxic Substance Licence) has been received. Receipt: <ZamPay>/pdf?documentType=receipt&invoiceNumber=2563352408932184shown
case.approvedin-app (portal bell)the applicantApplication ZEMA-PTSL/00001/10-17-26 approved - ZEMA-PTSL/00001/10-17-26 (Pesticide and Toxic Substance Licence) has been approved.shown
Licence / permit issuedin-app (portal bell)the applicantYour Pesticide and Toxic Substance Licence document has been issued - ZEMA-PTSL-2026-00001 has been issued for Pesticide and Toxic Substance Licence and is valid until 17/10/2029.shown
Invitation to rate the servicein-app (portal bell)the applicantHow was Pesticide and Toxic Substance Licence? - How was Pesticide and Toxic Substance Licence? Tell us in about a minute.shown
Decision: approvedin-app (portal bell)the applicantApplication ZEMA-PTSL/00001/10-17-26 completed - ZEMA-PTSL/00001/10-17-26 (Pesticide and Toxic Substance Licence) is complete. Your documents are ready.shown
Payment due (invoice raised)emaile2e.c***@example.testPayment due for application ZEMA-PTSL/00001/10-17-26skipped
Payment due (invoice raised)sms+260 97* *** 567Fee of ZMW 40.00 due for ZEMA-PTSL/00001/10-17-26. Invoice 2563352408932184. Pay: <ZamPay>/pay-for-service/get-invoice/2563352408932184delivered
Application receivedsms+260 97* *** 567Application ZEMA-PTSL/00001/10-17-26 for Pesticide and Toxic Substance Licence has been received. Track it: <portal>/my-workplacedelivered
Application receivedemaile2e.c***@example.testApplication ZEMA-PTSL/00001/10-17-26 receivedskipped
Payment receivedsms+260 97* *** 567delivered
case.approvedsms+260 97* *** 567delivered
case.approvedemaile2e.c***@example.testApplication ZEMA-PTSL/00001/10-17-26 approvedskipped
Invitation to rate the servicesms+260 97* *** 567skipped
Invitation to rate the serviceemaile2e.c***@example.testHow was Pesticide and Toxic Substance Licence?skipped
Licence / permit issuedsms+260 97* *** 567delivered
Licence / permit issuedemaile2e.c***@example.testYour Pesticide and Toxic Substance Licence document has been issuedskipped
Decision: approvedsms+260 97* *** 567delivered
Decision: approvedemaile2e.c***@example.testApplication ZEMA-PTSL/00001/10-17-26 completedskipped

Delivery: shown = in the portal's notification bell; delivered = the SMS gateway (a test double in this run) reported the text delivered; skipped = not sent on that channel (e-mail is not configured on the test installation, and some notices go out on one channel only); sent by the national portal = a ministry node handed the notice to the national portal, which texts and e-mails the citizen under its own name and the citizen's preferences. Addresses written <portal>, <ZamPay> stand for the national portal and ZamPay.

6. Legacy mapping

ItemDetail
ReplacesPesticide and Toxic Substance Licence in the legacy ZIGS e-Services directory (ZIGS_Services)
Legacy service id116
Legacy providerZambia Environmental Management Agency (ZEMA) under Ministry of Green Economy and Environment
Legacy processLicenseReview (process 9)
Fee in the legacy systemPesticide and Toxic Substance Licence Application Fee: ZMW 40 (New)
Pesticide and Toxic Substance Licence Application Fee: ZMW 40 (Amendment)
Fee taken before submissionyes (as in ZIGS)
Time to issue (legacy)New: 30 calendar days
Renewal: 30 calendar days
Amendment: 30 calendar days
Transfer: 30 calendar days
Legacy output templatesDenial of Service: ZIGS_Forms_ZEMA / ZEMA_PesticideToxicSubstance.DenialService
Approval Letter: ZIGS_Forms_ZEMA / ZEMA_PesticideToxicSubstance.ApprovalLetter
Pesticide and Toxic Substance Licence: ZIGS_Forms_ZEMA / ZEMA_PesticideToxicSubstance.Certificate
Notice of Action: ZIGS_Forms_Notices / GS-2.NoticeOfAction
Application form (New): ZIGS_Forms_ZEMA / ZEMA_PesticideToxicSubstance.Application
Application form (Renewal): ZIGS_Forms_ZEMA / ZEMA_PesticideToxicSubstance_Renewal.Application
Application form (Amendment): ZIGS_Forms_ZEMA / ZEMA_PesticideToxicSubstance_Amendment.Application
Application form (Transfer): ZIGS_Forms_ZEMA / ZEMA_PesticideToxicSubstance_Transfer.Application
GF-1 Treasury Invoice: ZIGS_CustomForms / GF-1 Invoice
GF-2 Treasury Receipt: ZIGS_CustomForms / GF-2 Receipt
Legacy addressnone recorded
How it was brought overImported by the platform's legacy catalogue importer (zcm-backend scripts/zigs/importLegacy.js) from the ZIGS snapshot: form, case types, fees, documents, process and output templates, then served by the new platform.

7. Version and date

ItemDetail
Document versionservice v1, platform 9b8a591f
Generated2026-10-17T05:10:32Z (by the end-to-end run, not edited by hand)
Service versionnot versioned (configured directly)
Platform snapshotbackend 9b8a591f
portal dfd4933
back office a975a2c
Test suitee2e 2b037bb; one installation (combined); seed profile mihud
Journeys30-catalogue-service.spec.js: citizen finds the service, answers its form, uploads its documents and sends the application - passed
30-catalogue-service.spec.js: the case goes through every step of its process: payments by the citizen, each officer step by its role - passed
30-catalogue-service.spec.js: the grant document is issued, sealed, filled in and verifiable; the citizen has it in My permits - passed
Result3 of 3 journey tests passed
DataSynthetic test data on a local test installation; provider test doubles for ZamPass, ZamPay, SMS and signing.