Long-Term Road Service Licence
| Form | Workflow | Outputs | E2E test | Docs |
|---|---|---|---|---|
| Passed | Passed | Passed | Passed | Passed |
- End-to-end test
- 3/3 passed 2026-10-21 (mihud, combined)
- Documentation
- 20 steps, 33 images · Download the DOCX
- Who can apply
- Individual, Organization
- Capabilities
rtsa-rsl- Catalogue ID
- 93
Fees
| Fee | Case | Amount (ZMW) |
|---|---|---|
| Application Fee for Long Term RSL | New | 80 |
| Long Term RSL | New | 173 |
| Identity Certificate and endorsement of Identity Certificate | New | 185 |
| Vehicle Authorized in RSL (per 12 months) | New | 80 |
Required documents
- Valid ZRA Tax Clearance Certificate (New)
- Personal ID (New)
- Certificate of Incorporation (Obtained from PACRA) (New)
- An Investment Licence in transport for applicants with less than 75% Zambian Shareholding in the business (New)
Output documents
- Certificate (certificate)
- Denial of Service (denial-of-service)
- Notice of Approval (notice-of-approval)
- Application form (application)
- GS-2 Notice of Government Action (notice-of-action)
- GF-1 Treasury Invoice (invoice)
- GF-2 Treasury Receipt (receipt)
Test evidence
Long-Term Road Service Licence
Service documentation · Republic of Zambia · GSB e-Services
| Owner | Road Transport and Safety Agency |
| Service key | RTSA/long-term-road-service-licence |
| Version | service v1, platform 9b8a591f |
| Date | 2026-10-17 |
Generated automatically by the service's end-to-end test run. Every screenshot shows synthetic test data on a local test installation, never real personal data.
This document describes the Long-Term Road Service Licence service of Road Transport and Safety Agency as the platform runs it today. It is generated by the service's end-to-end test: every step below was performed by the test, and every screenshot was taken during that run with synthetic data. Regenerate it with npm run docs:services in the e2e suite; do not edit it by hand.
1. Service summary
| Item | Detail |
|---|---|
| Service | Long-Term Road Service Licence |
| Owner (MDA) | Road Transport and Safety Agency (RTSA) |
| Purpose | A Long-Term Road Service License (LT-RSL) is a licence that authorises the holder to convey passengers or goods for hire and reward or in connection with their trade or business for a period not exceeding 36 months (3 years). |
| Who can apply | Individual; Organization |
| How to apply | Online on the national e-Services portal, signed in with ZamPass; pay with ZamPay. |
| Fees | Application Fee for Long Term RSL: ZMW 80.00 Long Term RSL: ZMW 173.00 Identity Certificate and endorsement of Identity Certificate: ZMW 185.00 Vehicle Authorized in RSL (per 12 months): ZMW 80.00 |
| Turnaround | End of the Quarter, after approval one (1) day |
| Validity of the output | Three (3) years for RSL One (1) year for Identity Certificate |
| Required documents | Personal ID (required) Certificate of Incorporation (Obtained from PACRA) (required) Valid ZRA Tax Clearance Certificate (required) An Investment Licence in transport for applicants with less than 75% Zambian Shareholding in the business (required) |
| Output documents | Long-Term Road Service Licence Denial of Service Notice of Approval Application form GS-2 Notice of Government Action GF-1 Treasury Invoice GF-2 Treasury Receipt |
| Legal basis | Statutory Instrument No. 41 of 2015 (Fee & Penalty Unit Value) (http://www.seczambia.org.zm/wp-content/uploads/2018/08/SI-No-41-of-2015-Fees-and-Fines-Act.pdf) Road Traffic Act 11 of 2002 (https://www.rtsa.org.zm/wp-content/uploads/2019/09/The-Road-Traffic-Act-No-11-of-2002.pdf) Statutory Instrument No. 63 of 2013 (Public Service Vehicles) (https://www.pmrczambia.com/wp-content/uploads/2015/08/The-Road-Traffic-Public-Service-Vehicles-Regulations-Statutory-Instrument-No.-63-of-2013.pdf) Road Traffic (Amendment) Act No. 8 of 2022 (https://www.rtsa.org.zm/wp-content/uploads/2022/09/Road-Traffic-Amendment-Act-No-8-of-2022.pdf) Road Traffic (Fees) Regulation, 2021, Statutory Instrument No. 112 of 2021 (https://zambialii.org/akn/zm/act/si/2021/112/eng@2021-12-31/source.pdf) |
2. Application process, step by step
The process as configured in the back office:
| Step | Role | Task | Type |
|---|---|---|---|
| 1 | Applicant | Apply | form |
| 2 | Case Officer | Generate Payment | generate-payment |
| 3 | Applicant | Payment | payment |
| 4 | System | Generate Document | generate-document |
| 5 | Case Officer | Approve | approve |
| 6 | Case Officer | Verify Payment | verify-payment |
| 7 | System | Generate Document | generate-document |
| 8 | System | Generate Document | generate-document |
| 9 | System | Notify Client | notify |
Who takes part in this journey: Citizen, Case Officer, Anyone (public).
Step 1. Find the service
Citizen · National e-Services portal
On the national e-Services portal the citizen opens All Services and searches for the service by name ("Long-Term Road Service Licence"). Each result names the service and the ministry that provides it.
Step 2. Read the service page
Citizen · National e-Services portal
The service page sets out what the service is for, who provides it, the fee, how long it takes and the documents to have ready. "Start application" begins an application (the citizen is signed in with ZamPass).
Step 3. Confirm the applicant details
Citizen · National e-Services portal
The applicant details are filled in from the citizen's ZamPass account. The citizen says whom they are applying for (themself) and continues with "Proceed to Application".
Step 4. Fill in the application form
Citizen · National e-Services portal
The citizen answers the service's own application form, converted from the legacy system (13 answers in this run, all synthetic), for the type of application "New". Questions marked * must be answered; some appear only after an earlier answer. Answers are saved as the citizen types, so an unfinished application can be reopened from My Workplace.
Step 5. Upload the supporting documents
Citizen · National e-Services portal
Each document the service asks for has its own upload (4 in this run: Personal ID, Certificate of Incorporation (Obtained from PACRA), Valid ZRA Tax Clearance Certificate, An Investment Licence in transport for applicants with less than 75% Zambian Shareholding in the business). The files are checked and stored with the application; the page confirms each upload.
Step 6. Check the answers and confirm the declaration
Citizen · National e-Services portal
Before sending, the citizen sees every answer and document on one page and can go back to change them. The declaration that the information is true and complete must be ticked.
Step 7. Application sent
Citizen · National e-Services portal
The portal confirms the application with the ministry's reference number (RTSA-LTRSL/00001/10-17-26 in this run). The application goes to the ministry's officers; the citizen follows it in My Workplace.
Step 8. Take the new application on
Case Officer · Back office
The application arrives in the case queue of the ministry that owns the service (Road Transport and Safety Agency); only its staff see it. The officer opens it by its reference number - answers, documents and process are on the case - assigns it to themself and takes it on.
Step 9. Fill in the certificate particulars
Case Officer · Back office
The issued document prints 3 fields that come from the office rather than from the application (Station, Authorised cc, Num vehicles authorized). The officer fills them in on the case's "Certificate particulars" tab before the document is issued (synthetic values in this run) and saves; once the document is issued they can no longer change.
Step 10. Work out the fee
Case Officer · Back office
The Case Officer works out the fee from the service's imported fee schedule ("Application Fee ZMW 80.00 Long-Term RSL ZMW 173.00 Identity Certificate ZMW 185.00 per vehicle Vehicle authorized in road service license ZMW 80.00 per vehicle"). "Submit Fees and Advance" records it, raises a ZamPay invoice for the applicant and moves the case to payment.
Step 11. See that the fee is due
Citizen · National e-Services portal
The application shows "Waiting for your payment" in My Workplace with a Pay button (K80.00). The office priced the case; the invoice was raised on ZamPay.
Step 12. Pay with ZamPay
Citizen · National e-Services portal
Pay opens the invoice (K80.00, the amount set by the platform, never by the page) with its PDF preview; the citizen pays at ZamPay by mobile money or bank card.
Step 13. Payment received
Citizen · National e-Services portal
ZamPay reports the payment; the dialog says "Paid. Thank you" and the application moves on to the ministry's officers.
Step 14. Decide: Record the decision of RTSA (processed in its own system)
Case Officer · Back office
At "Record the decision of RTSA (processed in its own system)" the Case Officer records the decision: approve, with a comment kept in the case history. Approving moves the case on; the last decision completes it and issues the document.
Step 15. Verify payment of the fees RTSA set
Case Officer · Back office
The Case Officer works on "Verify payment of the fees RTSA set" (verify-payment in the imported process), checks the application and its documents, and completes the step.
Step 16. Issue the document
Case Officer · Back office
The service's validity ("Three (3) years for RSL One (1) year for Identity Certificate") is not a fixed period, so completing the case does not issue the document by itself: the officer issues it from the completed case ("Issue / check permit"). It is generated from the service's output configuration and sealed.
Step 17. The document in My permits
Citizen · National e-Services portal
The issued document (RTSA-LTRSL-2026-00001 in this run: "Long-Term Road Service Licence") is listed in "My permits and licences" with its validity and a download of the sealed PDF.
Step 18. Verify the document
Anyone (public) · Public verification page
The QR code on the document opens the public verification page: genuine and current, to whom it was issued, and whether the electronic seal is valid. No sign-in is needed.
3. Payment
| Item | In the test run |
|---|---|
| Fee (as published) | Application Fee ZMW 80.00 Long-Term RSL ZMW 173.00 Identity Certificate ZMW 185.00 per vehicle Vehicle authorized in road service license ZMW 80.00 per vehicle |
| Invoice 1 | 7854115663983789 |
| Amount 1 | ZMW 80.00 |
| Paid at 1 | after "Work out the fee" |
On screen: step 10 (Work out the fee), step 11 (See that the fee is due), step 12 (Pay with ZamPay), step 13 (Payment received) in section 2.
4. Output documents
Long-Term Road Service Licence (sealed PDF)
Issued when the case was approved, from the service's output configuration (service template RTSA_LongTermRoadService.Certificate.docx), filled from the application and the decision, sealed with the platform's electronic seal and stored as the issued version. The holder downloads it from My permits; the verification page checks it.
The issued PDF has 2 pages; the image shows the first.
Fields
| Field | Value in the test run |
|---|---|
| Document title | Long-Term Road Service Licence |
| Permit / licence number | RTSA-LTRSL-2026-00001 |
| Holder | Chanda Mwila |
| Valid from | 2026-10-17 |
| Valid until | 2029-10-17 |
| Status | active |
| Verification code (printed with a QR code) | RSE4-7V7B-94 |
Seal
| Item | Detail |
|---|---|
| Seal status | sealed |
| Signature level | PAdES-B-T |
| Sealed by | the platform seal (development key in the test run) |
| Signed at | 2026-10-17T04:56:58.622Z |
| Trusted time-stamp | 2026-10-17T04:56:58.609Z (time-stamping authority) |
| Document fingerprint (SHA-256) | c21ae56905fc06d4... |
Verification
| Item | Detail |
|---|---|
| Where | The public verification page of the national portal, <portal>/verify/<verification code>, opened by scanning the QR code on the document. |
| What it shows | Whether the document is genuine and current, its holder and validity, and whether the electronic seal is valid and who sealed it. |
| Checking a copy | Anyone can upload a PDF they were given; the page says whether it is exactly the document that was issued. A changed copy is reported as not matching. |
On screen: step 16 (Issue the document), step 17 (The document in My permits), step 18 (Verify the document) in section 2.
5. Notifications
| When | Channel | To | Message | Delivery |
|---|---|---|---|---|
| Application received | in-app (portal bell) | the applicant | Application RTSA-LTRSL/00001/10-17-26 received - Your application RTSA-LTRSL/00001/10-17-26 for Long-Term Road Service Licence has been received by Road Transport and Safety Agency. | shown |
| Status changed | in-app (portal bell) | the applicant | Update on application RTSA-LTRSL/00001/10-17-26 - RTSA-LTRSL/00001/10-17-26 (Long-Term Road Service Licence) is now: With the office - fees being worked out. | shown |
| Payment due (invoice raised) | in-app (portal bell) | the applicant | Payment due for application RTSA-LTRSL/00001/10-17-26 - The fee of ZMW 80.00 for Long-Term Road Service Licence (RTSA-LTRSL/00001/10-17-26) is now due. Invoice 7854115663983789. | shown |
| Payment received | in-app (portal bell) | the applicant | Payment received for RTSA-LTRSL/00001/10-17-26 - Your payment of ZMW 80.00 for RTSA-LTRSL/00001/10-17-26 (Long-Term Road Service Licence) has been received. Receipt: <ZamPay>/pdf?documentType=receipt&invoiceNumber=7854115663983789 | shown |
| case.approved | in-app (portal bell) | the applicant | Application RTSA-LTRSL/00001/10-17-26 approved - RTSA-LTRSL/00001/10-17-26 (Long-Term Road Service Licence) has been approved. | shown |
| Decision: approved | in-app (portal bell) | the applicant | Application RTSA-LTRSL/00001/10-17-26 completed - RTSA-LTRSL/00001/10-17-26 (Long-Term Road Service Licence) is complete. Your documents are ready. | shown |
| Invitation to rate the service | in-app (portal bell) | the applicant | How was Long-Term Road Service Licence? - How was Long-Term Road Service Licence? Tell us in about a minute. | shown |
| Licence / permit issued | in-app (portal bell) | the applicant | Your Long-Term Road Service Licence document has been issued - RTSA-LTRSL-2026-00001 has been issued for Long-Term Road Service Licence and is valid until 17/10/2029. | shown |
| Application received | e2e.c***@example.test | Application RTSA-LTRSL/00001/10-17-26 received | skipped | |
| Application received | sms | +260 97* *** 567 | Application RTSA-LTRSL/00001/10-17-26 for Long-Term Road Service Licence has been received. Track it: <portal>/my-workplace | delivered |
| Status changed | sms | +260 97* *** 567 | delivered | |
| Payment due (invoice raised) | e2e.c***@example.test | Payment due for application RTSA-LTRSL/00001/10-17-26 | skipped | |
| Payment due (invoice raised) | sms | +260 97* *** 567 | Fee of ZMW 80.00 due for RTSA-LTRSL/00001/10-17-26. Invoice 7854115663983789. Pay: <ZamPay>/pay-for-service/get-invoice/7854115663983789 | delivered |
| Payment received | sms | +260 97* *** 567 | delivered | |
| case.approved | sms | +260 97* *** 567 | delivered | |
| case.approved | e2e.c***@example.test | Application RTSA-LTRSL/00001/10-17-26 approved | skipped | |
| Invitation to rate the service | sms | +260 97* *** 567 | skipped | |
| Invitation to rate the service | e2e.c***@example.test | How was Long-Term Road Service Licence? | skipped | |
| Decision: approved | sms | +260 97* *** 567 | delivered | |
| Decision: approved | e2e.c***@example.test | Application RTSA-LTRSL/00001/10-17-26 completed | skipped | |
| Licence / permit issued | sms | +260 97* *** 567 | delivered | |
| Licence / permit issued | e2e.c***@example.test | Your Long-Term Road Service Licence document has been issued | skipped |
Delivery: shown = in the portal's notification bell; delivered = the SMS gateway (a test double in this run) reported the text delivered; skipped = not sent on that channel (e-mail is not configured on the test installation, and some notices go out on one channel only); sent by the national portal = a ministry node handed the notice to the national portal, which texts and e-mails the citizen under its own name and the citizen's preferences. Addresses written <portal>, <ZamPay> stand for the national portal and ZamPay.
6. Legacy mapping
| Item | Detail |
|---|---|
| Replaces | Long-Term Road Service Licence in the legacy ZIGS e-Services directory (ZIGS_Services) |
| Legacy service id | 93 |
| Legacy provider | Road Transport and Safety Agency (RTSA) under Ministry of Transport and Logistics |
| Legacy process | RoadServiceLicence (process 132) |
| Fee in the legacy system | Application Fee for Long Term RSL: ZMW 80 (New) Long Term RSL: ZMW 173 (New) Identity Certificate and endorsement of Identity Certificate: ZMW 185 (New) Vehicle Authorized in RSL (per 12 months): ZMW 80 (New) |
| Fee taken before submission | yes (as in ZIGS) |
| Time to issue (legacy) | not recorded |
| Legacy output templates | Long-Term Road Service Licence: ZIGS_Forms_RTSA / RTSA_LongTermRoadService.Certificate Denial of Service: ZIGS_Forms_RTSA / RTSA_LongTermRoadService.DenialService Notice of Approval: ZIGS_Forms_RTSA / RTSA_LongTermRoadService.NoticeApproval Application form: ZIGS_Forms_RTSA / RTSA_LongTermRoadService.Application GS-2 Notice of Government Action: ZIGS_Forms_Notices / GS-2.NoticeOfAction GF-1 Treasury Invoice: ZIGS_CustomForms / GF-1 Invoice GF-2 Treasury Receipt: ZIGS_CustomForms / GF-2 Receipt |
| Legacy address | none recorded |
| How it was brought over | Imported by the platform's legacy catalogue importer (zcm-backend scripts/zigs/importLegacy.js) from the ZIGS snapshot: form, case types, fees, documents, process and output templates, then served by the new platform. |
7. Version and date
| Item | Detail |
|---|---|
| Document version | service v1, platform 9b8a591f |
| Generated | 2026-10-17T04:57:03Z (by the end-to-end run, not edited by hand) |
| Service version | not versioned (configured directly) |
| Platform snapshot | backend 9b8a591f portal dfd4933 back office a975a2c |
| Test suite | e2e 2b037bb; one installation (combined); seed profile mihud |
| Journeys | 30-catalogue-service.spec.js: citizen finds the service, answers its form, uploads its documents and sends the application - passed 30-catalogue-service.spec.js: the case goes through every step of its process: payments by the citizen, each officer step by its role - passed 30-catalogue-service.spec.js: the grant document is issued, sealed, filled in and verifiable; the citizen has it in My permits - passed |
| Result | 3 of 3 journey tests passed |
| Data | Synthetic test data on a local test installation; provider test doubles for ZamPass, ZamPay, SMS and signing. |