Licence Transfer

Service documentation · Republic of Zambia · GSB e-Services

Owner	Zambia Environmental Management Agency
Service key	ZEMA/licence-transfer
Version	service v1, platform 9b8a591f
Date	2026-10-17

Generated automatically by the service's end-to-end test run. Every screenshot shows synthetic test data on a local test installation, never real personal data.

This document describes the Licence Transfer service of Zambia Environmental Management Agency as the platform runs it today. It is generated by the service's end-to-end test: every step below was performed by the test, and every screenshot was taken during that run with synthetic data. Regenerate it with npm run docs:services in the e2e suite; do not edit it by hand.

1. Service summary

Item	Detail
Service	Licence Transfer
Owner (MDA)	Zambia Environmental Management Agency (ZEMA)
Purpose	A Licencee may apply for the Transfer of a Licence in situations where ownership or operational control of a project or facility changes hands, the environmental license needs to be transferred to the new entity. The transfer process involves notifying the licensing authority about the ownership change and providing relevant documentation, such as the transfer agreement or legal documentation. The new entity assumes the responsibilities and obligations outlined in the original license, subject to any conditions or requirements imposed by the regulatory authority.
Who can apply	Individual; Organization
How to apply	Online on the national e-Services portal, signed in with ZamPass; pay with ZamPay.
Fees	Licence Tranfer Application Fee: ZMW 40.00
Turnaround	30 days
Validity of the output	Linked to the validity of the initial licence.
Required documents	National Identity Card (NRC) (required), Transfer applications only Company Registration Certificate (optional), Transfer applications only Cover Letter to the Director General (from Transferor, expressing intent to transfer the Licence) (required), Transfer applications only Cover Letter to the Director General (from Transferee, accepting the transfer of the Licence) (required), Transfer applications only
Output documents	Notice of Action Application form GF-1 Treasury Invoice GF-2 Treasury Receipt
Legal basis	SI No. 69 of 2020 THE ENVIRONMENTAL MANAGEMENT ACT, 2011 (https://www.parliament.gov.zm/sites/default/files/documents/acts/Environmetal%20Mangement%20Act%2012%20of%202011.pdf) SI no.12 of 2013 – The Environmental Management (Licensing) Regulations, 2013 (http://www.zema.org.zm/index.php/download/the-environmental-management-licencing-regulations-2013/)

2. Application process, step by step

The process as configured in the back office:

Step	Role	Task	Type
1	Applicant	Apply	form
2	Case Officer	Generate Payment	generate-payment
3	Applicant	Payment	payment
4	System	Generate Document	generate-document
5	Supervisor	Review	review
6	Case Officer	Review	review
7	Case Officer	Review	review
8	Case Officer	Verify Payment	verify-payment
9	Supervisor	Review	review
10	Executive	Decision	decision
11	System	Generate Document	generate-document
12	System	Notify Client	notify

Who takes part in this journey: Citizen, Supervisor, Case Officer, Executive, Anyone (public).

Step 1. Find the service

Citizen · National e-Services portal

On the national e-Services portal the citizen opens All Services and searches for the service by name ("Licence Transfer"). Each result names the service and the ministry that provides it.

Step 2. Read the service page

Citizen · National e-Services portal

The service page sets out what the service is for, who provides it, the fee, how long it takes and the documents to have ready. "Start application" begins an application (the citizen is signed in with ZamPass).

Step 3. Confirm the applicant details

Citizen · National e-Services portal

The applicant details are filled in from the citizen's ZamPass account. The citizen says whom they are applying for (themself) and continues with "Proceed to Application".

Step 4. Fill in the application form

Citizen · National e-Services portal

The citizen answers the service's own application form, converted from the legacy system (41 answers in this run, all synthetic), for the type of application "New". Questions marked * must be answered; some appear only after an earlier answer. Answers are saved as the citizen types, so an unfinished application can be reopened from My Workplace.

Step 5. Upload the supporting documents

Citizen · National e-Services portal

Each document the service asks for has its own upload (1 in this run: National Identity Card (NRC)). The files are checked and stored with the application; the page confirms each upload.

Step 6. Check the answers and confirm the declaration

Citizen · National e-Services portal

Before sending, the citizen sees every answer and document on one page and can go back to change them. The declaration that the information is true and complete must be ticked.

Step 7. Application sent

Citizen · National e-Services portal

The portal confirms the application with the ministry's reference number (ZEMA-LT/00001/10-17-26 in this run). The fee is due now: it is taken with the application, so the invoice was raised when the application was sent.

Step 8. See that the fee is due

Citizen · National e-Services portal

The application shows "Waiting for your payment" in My Workplace with a Pay button (K40.00). The fee is taken with the application; the invoice was raised on ZamPay.

Step 9. Pay with ZamPay

Citizen · National e-Services portal

Pay opens the invoice (K40.00, the amount set by the platform, never by the page) with its PDF preview; the citizen pays at ZamPay by mobile money or bank card.

Step 10. Payment received

Citizen · National e-Services portal

ZamPay reports the payment; the dialog says "Paid. Thank you" and the application moves on to the ministry's officers.

Step 11. Review, Inspect, Assign to Case Officer

Supervisor · Back office

The Supervisor works on "Review, Inspect, Assign to Case Officer" (review in the imported process), checks the application and its documents, and completes the step.

Step 12. Take the new application on

Case Officer · Back office

The application arrives in the case queue of the ministry that owns the service (Zambia Environmental Management Agency); only its staff see it. The officer opens it by its reference number - answers, documents and process are on the case - assigns it to themself and takes it on.

Step 13. Receive, Inspect, Report Findings

Case Officer · Back office

The Case Officer works on "Receive, Inspect, Report Findings" (review in the imported process), checks the application and its documents, and completes the step.

Step 14. Review Expert Reports, Draft Decision

Case Officer · Back office

The Case Officer works on "Review Expert Reports, Draft Decision" (review in the imported process), checks the application and its documents, and completes the step.

Step 15. Verify Payment Completion

Case Officer · Back office

The Case Officer works on "Verify Payment Completion" (verify-payment in the imported process), checks the application and its documents, and completes the step.

Step 16. Review, Add Comments, Send for Signature

Supervisor · Back office

The Supervisor works on "Review, Add Comments, Send for Signature" (review in the imported process), checks the application and its documents, and completes the step.

Step 17. Decide: Review, Inspect, e-Sign

Executive · Back office

At "Review, Inspect, e-Sign" the Executive records the decision: approve, with a comment kept in the case history. Approving moves the case on; the last decision completes it and issues the document.

Step 18. Issue the document

Case Officer · Back office

The service's validity ("Linked to the validity of the initial licence.") is not a fixed period, so completing the case does not issue the document by itself: the officer issues it from the completed case ("Issue / check permit"). It is generated from the service's output configuration and sealed.

Step 19. The document in My permits

Citizen · National e-Services portal

The issued document (ZEMA-LT-2026-00001 in this run: "Licence Transfer") is listed in "My permits and licences" with its validity and a download of the sealed PDF.

Step 20. Verify the document

Anyone (public) · Public verification page

The QR code on the document opens the public verification page: genuine and current, to whom it was issued, and whether the electronic seal is valid. No sign-in is needed.

3. Payment

Item	In the test run
Fee (as published)	Application fee – 40 ZMW Amendment to Licence fee – 4000 ZMW
Invoice 1	6882100042400315
Amount 1	ZMW 40.00
Paid at 1	with the application

On screen: step 8 (See that the fee is due), step 9 (Pay with ZamPay), step 10 (Payment received) in section 2.

4. Output documents

Licence Transfer (sealed PDF)

Issued when the case was approved, from the service's output configuration (permitDocument/issued@1), filled from the application and the decision, sealed with the platform's electronic seal and stored as the issued version. The holder downloads it from My permits; the verification page checks it.

The issued PDF has 1 page; the image shows the first.

Fields

Field	Value in the test run
Document title	Licence Transfer
Permit / licence number	ZEMA-LT-2026-00001
Holder	Chanda Mwila
Valid from	2026-10-17
Valid until
Status	active
Verification code (printed with a QR code)	KZWJ-3RTN-WY

Seal

Item	Detail
Seal status	sealed
Signature level	PAdES-B-T
Sealed by	the platform seal (development key in the test run)
Signed at	2026-10-17T05:22:17.217Z
Trusted time-stamp	2026-10-17T05:22:17.837Z (time-stamping authority)
Document fingerprint (SHA-256)	87221125d9cf2a4c...

Verification

Item	Detail
Where	The public verification page of the national portal, <portal>/verify/<verification code>, opened by scanning the QR code on the document.
What it shows	Whether the document is genuine and current, its holder and validity, and whether the electronic seal is valid and who sealed it.
Checking a copy	Anyone can upload a PDF they were given; the page says whether it is exactly the document that was issued. A changed copy is reported as not matching.

On screen: step 18 (Issue the document), step 19 (The document in My permits), step 20 (Verify the document) in section 2.

5. Notifications

When	Channel	To	Message	Delivery
Payment due (invoice raised)	in-app (portal bell)	the applicant	Payment due for application ZEMA-LT/00001/10-17-26 - The fee of ZMW 40.00 for Licence Transfer (ZEMA-LT/00001/10-17-26) is now due. Invoice 6882100042400315.	shown
Application received	in-app (portal bell)	the applicant	Application ZEMA-LT/00001/10-17-26 received - Your application ZEMA-LT/00001/10-17-26 for Licence Transfer has been received by Zambia Environmental Management Agency.	shown
Payment received	in-app (portal bell)	the applicant	Payment received for ZEMA-LT/00001/10-17-26 - Your payment of ZMW 40.00 for ZEMA-LT/00001/10-17-26 (Licence Transfer) has been received. Receipt: <ZamPay>/pdf?documentType=receipt&invoiceNumber=6882100042400315	shown
Invitation to rate the service	in-app (portal bell)	the applicant	How was Licence Transfer? - How was Licence Transfer? Tell us in about a minute.	shown
Decision: approved	in-app (portal bell)	the applicant	Application ZEMA-LT/00001/10-17-26 completed - ZEMA-LT/00001/10-17-26 (Licence Transfer) is complete. Your documents are ready.	shown
Licence / permit issued	in-app (portal bell)	the applicant	Your Licence Transfer document has been issued - ZEMA-LT-2026-00001 has been issued for Licence Transfer.	shown
Payment due (invoice raised)	email	e2e.c***@example.test	Payment due for application ZEMA-LT/00001/10-17-26	skipped
Application received	email	e2e.c***@example.test	Application ZEMA-LT/00001/10-17-26 received	skipped
Payment due (invoice raised)	sms	+260 97* *** 567	Fee of ZMW 40.00 due for ZEMA-LT/00001/10-17-26. Invoice 6882100042400315. Pay: <ZamPay>/pay-for-service/get-invoice/6882100042400315	delivered
Application received	sms	+260 97* *** 567	Application ZEMA-LT/00001/10-17-26 for Licence Transfer has been received. Track it: <portal>/my-workplace	delivered
Payment received	sms	+260 97* *** 567		delivered
Invitation to rate the service	sms	+260 97* *** 567		skipped
Invitation to rate the service	email	e2e.c***@example.test	How was Licence Transfer?	skipped
Decision: approved	sms	+260 97* *** 567		delivered
Decision: approved	email	e2e.c***@example.test	Application ZEMA-LT/00001/10-17-26 completed	skipped
Licence / permit issued	email	e2e.c***@example.test	Your Licence Transfer document has been issued	skipped
Licence / permit issued	sms	+260 97* *** 567		delivered

Delivery: shown = in the portal's notification bell; delivered = the SMS gateway (a test double in this run) reported the text delivered; skipped = not sent on that channel (e-mail is not configured on the test installation, and some notices go out on one channel only); sent by the national portal = a ministry node handed the notice to the national portal, which texts and e-mails the citizen under its own name and the citizen's preferences. Addresses written <portal>, <ZamPay> stand for the national portal and ZamPay.

6. Legacy mapping

Item	Detail
Replaces	Licence Transfer in the legacy ZIGS e-Services directory (ZIGS_Services)
Legacy service id	436
Legacy provider	Zambia Environmental Management Agency (ZEMA) under Ministry of Green Economy and Environment
Legacy process	not recorded
Fee in the legacy system	Licence Tranfer Application Fee: ZMW 40 (New)
Fee taken before submission	yes (as in ZIGS)
Time to issue (legacy)	Transfer: 30 calendar days
Legacy output templates	Notice of Action: ZIGS_Forms_Notices / GS-2.NoticeOfAction Application form: ZIGS_Forms_ZEMA / ZEMA_LicenceTransfer.Application GF-1 Treasury Invoice: ZIGS_CustomForms / GF-1 Invoice GF-2 Treasury Receipt: ZIGS_CustomForms / GF-2 Receipt
Legacy address	none recorded
How it was brought over	Imported by the platform's legacy catalogue importer (zcm-backend scripts/zigs/importLegacy.js) from the ZIGS snapshot: form, case types, fees, documents, process and output templates, then served by the new platform.

7. Version and date

Item	Detail
Document version	service v1, platform 9b8a591f
Generated	2026-10-17T05:22:28Z (by the end-to-end run, not edited by hand)
Service version	not versioned (configured directly)
Platform snapshot	backend 9b8a591f portal dfd4933 back office a975a2c
Test suite	e2e 2b037bb; one installation (combined); seed profile mihud
Journeys	30-catalogue-service.spec.js: citizen finds the service, answers its form, uploads its documents and sends the application - passed 30-catalogue-service.spec.js: the case goes through every step of its process: payments by the citizen, each officer step by its role - passed 30-catalogue-service.spec.js: the grant document is issued, sealed, filled in and verifiable; the citizen has it in My permits - passed
Result	3 of 3 journey tests passed
Data	Synthetic test data on a local test installation; provider test doubles for ZamPass, ZamPay, SMS and signing.