Laboratory Analysis Report for Livestock
| Form | Workflow | Outputs | E2E test | Docs |
|---|---|---|---|---|
| Passed | Passed | Passed | Passed | Passed |
- End-to-end test
- 3/3 passed 2026-10-21 (mihud, combined)
- Documentation
- 21 steps, 34 images · Download the DOCX
- Who can apply
- Individual, Organization
- Catalogue ID
- 380
Required documents
- National Identity Card (NRC) (New)
- Company Registration Certificate (New)
- Passport (New)
Output documents
- Application form (application)
- GS-2 Notice of Government Action (notice-of-action)
- Laboratory Report (certificate)
Test evidence
Laboratory Analysis Report for Livestock
Service documentation · Republic of Zambia · GSB e-Services
| Owner | Department of Veterinary Services |
| Service key | MFL/laboratory-analysis-report-for-livestock |
| Version | service v1, platform a0a302b8 |
| Date | 2026-10-21 |
Generated automatically by the service's end-to-end test run. Every screenshot shows synthetic test data on a local test installation, never real personal data.
This document describes the Laboratory Analysis Report for Livestock service of Department of Veterinary Services as the platform runs it today. It is generated by the service's end-to-end test: every step below was performed by the test, and every screenshot was taken during that run with synthetic data. Regenerate it with npm run docs:services in the e2e suite; do not edit it by hand.
1. Service summary
| Item | Detail |
|---|---|
| Service | Laboratory Analysis Report for Livestock |
| Owner (MDA) | Department of Veterinary Services (M) |
| Purpose | Service offered to companies and individuals, issuing the Laboratory, Chemical or Toxicological Analysis Report performed on livestock and wildlife samples. |
| Who can apply | Individual; Organization |
| How to apply | Online on the national e-Services portal, signed in with ZamPass; pay with ZamPay. |
| Fees | Large animals’ postmortem (per animal): ZMW 250.00 Small animals’ postmortem (per animal): ZMW 150.00 Chicken postmortem (per sample of 5 chickens): ZMW 50.00 Serological testing per porcine sample: ZMW 30.00 Serological testing per sample (3 runs per bovine sample): ZMW 70.00 Microscopic tissue/blood smear examination per 10 smears: ZMW 50.00 Advanced laboratory tests (PCR) per sample: ZMW 150.00 Culture examination per sample: ZMW 50.00 Clinical Biochemistry per sample: ZMW 80.00 Haematology (full blood count) per sample: ZMW 150.00 Faecal examination per sample: ZMW 10.00 Residue Examination of up to 30 samples: ZMW 300.00 Histopathology per sample: ZMW 200.00 Incineration per 3kgs of material: ZMW 50.00 |
| Turnaround | Up to 10 days |
| Validity of the output | Varies depending on the disease. |
| Required documents | National Identity Card (NRC) (required) Company Registration Certificate (required) Passport (required) |
| Output documents | Application form GS-2 Notice of Government Action Laboratory Report |
| Legal basis | Animal Health Act No.27 of 2010 (https://www.parliament.gov.zm/sites/default/files/documents/acts/Animal%20Health%20act.pdf) Medicines and Allied Substances Act, No.3 of 2013 (https://www.parliament.gov.zm/sites/default/files/documents/acts/Medicines%20and%20Allied%20Substances%20Act%202013%20f.pdf) Public Health Cap 295 Food Safety Act, No.7 of 2019 (https://www.parliament.gov.zm/sites/default/files/documents/acts/The%20Food%20Safety%20%20Act%20No.%207%2C%202019.pdf) Statutory Instrument (SI) No 22. (https://faolex.fao.org/docs/pdf/zam191173.pdf) |
2. Application process, step by step
The process as configured in the back office:
| Step | Role | Task | Type |
|---|---|---|---|
| 1 | Applicant | Apply | form |
| 2 | Case Officer | Generate Payment | generate-payment |
| 3 | Applicant | Payment | payment |
| 4 | System | Generate Document | generate-document |
| 5 | Case Officer | Review | review |
| 6 | Case Officer | Review | review |
| 7 | Supervisor | Approve | approve |
| 8 | Supervisor | Approve | approve |
| 9 | Supervisor | Approve | approve |
| 10 | System | Generate Document | generate-document |
| 11 | System | Notify Client | notify |
Who takes part in this journey: Citizen, Case Officer, Supervisor, Anyone (public).
Step 1. Find the service
Citizen · National e-Services portal
On the national e-Services portal the citizen opens All Services and searches for the service by name ("Laboratory Analysis Report for Livestock"). Each result names the service and the ministry that provides it.
Step 2. Read the service page
Citizen · National e-Services portal
The service page sets out what the service is for, who provides it, the fee, how long it takes and the documents to have ready. "Start application" begins an application (the citizen is signed in with ZamPass).
Step 3. Confirm the applicant details
Citizen · National e-Services portal
The applicant details are filled in from the citizen's ZamPass account. The citizen says whom they are applying for (themself) and continues with "Proceed to Application".
Step 4. Fill in the application form
Citizen · National e-Services portal
The citizen answers the service's own application form, converted from the legacy system (27 answers in this run, all synthetic), for the type of application "New". Questions marked * must be answered; some appear only after an earlier answer. Answers are saved as the citizen types, so an unfinished application can be reopened from My Workplace.
Step 5. Upload the supporting documents
Citizen · National e-Services portal
Each document the service asks for has its own upload (3 in this run: National Identity Card (NRC), Company Registration Certificate, Passport). The files are checked and stored with the application; the page confirms each upload.
Step 6. Check the answers and confirm the declaration
Citizen · National e-Services portal
Before sending, the citizen sees every answer and document on one page and can go back to change them. The declaration that the information is true and complete must be ticked.
Step 7. Application sent
Citizen · National e-Services portal
The portal confirms the application with the ministry's reference number (M-LARL/00001/10-21-26 in this run). The application goes to the ministry's officers; the citizen follows it in My Workplace.
Step 8. Take the new application on
Case Officer · Back office
The application arrives in the case queue of the ministry that owns the service (Department of Veterinary Services); only its staff see it. The officer opens it by its reference number - answers, documents and process are on the case - assigns it to themself and takes it on.
Step 9. Fill in the certificate particulars
Case Officer · Back office
The issued document prints 6 fields that come from the office rather than from the application (Modeof transport, Executive name signature, Supervisor name signature, Sample, Specimens, Zigs mfl sample test). The officer fills them in on the case's "Certificate particulars" tab before the document is issued (synthetic values in this run) and saves; once the document is issued they can no longer change.
Step 10. Set the fee and raise the invoice
Case Officer · Back office
The Case Officer works out the fee from the service's imported fee schedule ("• Large animals’ postmortem (per animal) ZMW 250.00 • Small animals’ postmortem (per animal) ZMW 150.00 • Chicken postmortem (per sample of 5 chickens) ZMW 50.0"). "Submit Fees and Advance" records it, raises a ZamPay invoice for the applicant and moves the case to payment.
Step 11. See that the fee is due
Citizen · National e-Services portal
The application shows "Waiting for your payment" in My Workplace with a Pay button (K250.00). The office priced the case; the invoice was raised on ZamPay.
Step 12. Pay with ZamPay
Citizen · National e-Services portal
Pay opens the invoice (K250.00, the amount set by the platform, never by the page) with its PDF preview; the citizen pays at ZamPay by mobile money or bank card.
Step 13. Payment received
Citizen · National e-Services portal
ZamPay reports the payment; the dialog says "Paid. Thank you" and the application moves on to the ministry's officers.
Step 14. Receive, Inspect, Report Findings
Case Officer · Back office
The Case Officer works on "Receive, Inspect, Report Findings" (review in the imported process), checks the application and its documents, and completes the step.
Step 15. Review Expert Reports, Draft Decision
Case Officer · Back office
The Case Officer works on "Review Expert Reports, Draft Decision" (review in the imported process), checks the application and its documents, and completes the step.
Step 16. Decide: Review, Inspect, e-Sign Supervisor
Supervisor · Back office
At "Review, Inspect, e-Sign Supervisor" the Supervisor records the decision: approve, with a comment kept in the case history. Approving moves the case on; the last decision completes it and issues the document.
Step 17. Decide: Review, Inspect, Decision, e-Sign Supervisor
Supervisor · Back office
At "Review, Inspect, Decision, e-Sign Supervisor" the Supervisor records the decision: approve, with a comment kept in the case history. Approving moves the case on; the last decision completes it and issues the document.
Step 18. Decide: Review, Inspect, Decision, e-Sign Second Supervisor
Supervisor · Back office
At "Review, Inspect, Decision, e-Sign Second Supervisor" the Supervisor records the decision: approve, with a comment kept in the case history. Approving moves the case on; the last decision completes it and issues the document.
Step 19. Issue the document
Case Officer · Back office
The service's validity ("Varies depending on the disease.") is not a fixed period, so completing the case does not issue the document by itself: the officer issues it from the completed case ("Issue / check permit"). It is generated from the service's output configuration and sealed.
Step 20. The document in My permits
Citizen · National e-Services portal
The issued document (M-LARL-2026-00001 in this run: "Laboratory Report") is listed in "My permits and licences" with its validity and a download of the sealed PDF.
Step 21. Verify the document
Anyone (public) · Public verification page
The QR code on the document opens the public verification page: genuine and current, to whom it was issued, and whether the electronic seal is valid. No sign-in is needed.
3. Payment
| Item | In the test run |
|---|---|
| Fee (as published) | • Large animals’ postmortem (per animal) ZMW 250.00 • Small animals’ postmortem (per animal) ZMW 150.00 • Chicken postmortem (per sample of 5 chickens) ZMW 50.00 • Serological testing per porcine sample ZMW 30.00 • Serological testing per sample (3 runs per bovine sample) ZMW 70.00 • Microscopic tissue/blood smear examination per 10 smears ZMW 50.00 • Advanced laboratory tests (PCR) per sample ZMW 150.00 • Culture examination per sample ZMW 50.00 • Clinical Biochemistry per sample ZMW 80.00 • Haematology (full blood count) per sample ZMW 150.00 • Faecal examination per sample ZMW 10.00 • Residue Examination of up to 30 samples ZMW 300.00 • Histopathology per sample ZMW 200.00 • Incineration per 3kgs of material ZMW 50.00 |
| Invoice 1 | 7906073112776890 |
| Amount 1 | ZMW 250.00 |
| Paid at 1 | after "Generate Payment" |
On screen: step 10 (Set the fee and raise the invoice), step 11 (See that the fee is due), step 12 (Pay with ZamPay), step 13 (Payment received) in section 2.
4. Output documents
Laboratory Report (sealed PDF)
Issued when the case was approved, from the service's output configuration (service template MFL_LaboratoryReport.Certificate.docx), filled from the application and the decision, sealed with the platform's electronic seal and stored as the issued version. The holder downloads it from My permits; the verification page checks it.
The issued PDF has 1 page; the image shows the first.
Fields
| Field | Value in the test run |
|---|---|
| Document title | Laboratory Report |
| Permit / licence number | M-LARL-2026-00001 |
| Holder | Chanda Mwila |
| Valid from | 2026-10-21 |
| Valid until | |
| Status | active |
| Verification code (printed with a QR code) | 4S85-YG66-4G |
Seal
| Item | Detail |
|---|---|
| Seal status | sealed |
| Signature level | PAdES-B-T |
| Sealed by | the platform seal (development key in the test run) |
| Signed at | 2026-10-21T05:52:51.533Z |
| Trusted time-stamp | 2026-10-21T05:52:51.512Z (time-stamping authority) |
| Document fingerprint (SHA-256) | 8a85f185e174cc85... |
Verification
| Item | Detail |
|---|---|
| Where | The public verification page of the national portal, <portal>/verify/<verification code>, opened by scanning the QR code on the document. |
| What it shows | Whether the document is genuine and current, its holder and validity, and whether the electronic seal is valid and who sealed it. |
| Checking a copy | Anyone can upload a PDF they were given; the page says whether it is exactly the document that was issued. A changed copy is reported as not matching. |
On screen: step 19 (Issue the document), step 20 (The document in My permits), step 21 (Verify the document) in section 2.
5. Notifications
| When | Channel | To | Message | Delivery |
|---|---|---|---|---|
| Application received | in-app (portal bell) | the applicant | Application M-LARL/00001/10-21-26 received - Your application M-LARL/00001/10-21-26 for Laboratory Analysis Report for Livestock has been received by Department of Veterinary Services. | shown |
| Status changed | in-app (portal bell) | the applicant | Update on application M-LARL/00001/10-21-26 - M-LARL/00001/10-21-26 (Laboratory Analysis Report for Livestock) is now: With the office - fees being worked out. | shown |
| Payment due (invoice raised) | in-app (portal bell) | the applicant | Payment due for application M-LARL/00001/10-21-26 - The fee of ZMW 250.00 for Laboratory Analysis Report for Livestock (M-LARL/00001/10-21-26) is now due. Invoice 7906073112776890. | shown |
| Payment received | in-app (portal bell) | the applicant | Payment received for M-LARL/00001/10-21-26 - Your payment of ZMW 250.00 for M-LARL/00001/10-21-26 (Laboratory Analysis Report for Livestock) has been received. Receipt: <ZamPay>/pdf?documentType=receipt&invoiceNumber=7906073112776890 | shown |
| case.approved | in-app (portal bell) | the applicant | Application M-LARL/00001/10-21-26 approved - M-LARL/00001/10-21-26 (Laboratory Analysis Report for Livestock) has been approved. | shown |
| Invitation to rate the service | in-app (portal bell) | the applicant | How was Laboratory Analysis Report for Livestock? - How was Laboratory Analysis Report for Livestock? Tell us in about a minute. | shown |
| Decision: approved | in-app (portal bell) | the applicant | Application M-LARL/00001/10-21-26 completed - M-LARL/00001/10-21-26 (Laboratory Analysis Report for Livestock) is complete. Your documents are ready. | shown |
| Licence / permit issued | in-app (portal bell) | the applicant | Your Laboratory Analysis Report for Livestock document has been issued - M-LARL-2026-00001 has been issued for Laboratory Analysis Report for Livestock. | shown |
| Application received | sms | +260 97* *** 567 | Application M-LARL/00001/10-21-26 for Laboratory Analysis Report for Livestock has been received. Track it: <portal>/my-workplace | delivered |
| Application received | e2e.c***@example.test | Application M-LARL/00001/10-21-26 received | skipped | |
| Status changed | sms | +260 97* *** 567 | delivered | |
| Payment due (invoice raised) | sms | +260 97* *** 567 | Fee of ZMW 250.00 due for M-LARL/00001/10-21-26. Invoice 7906073112776890. Pay: <ZamPay>/pay-for-service/get-invoice/7906073112776890 | delivered |
| Payment due (invoice raised) | e2e.c***@example.test | Payment due for application M-LARL/00001/10-21-26 | skipped | |
| Payment received | sms | +260 97* *** 567 | delivered | |
| case.approved | sms | +260 97* *** 567 | delivered | |
| case.approved | e2e.c***@example.test | Application M-LARL/00001/10-21-26 approved | skipped | |
| Invitation to rate the service | sms | +260 97* *** 567 | skipped | |
| Invitation to rate the service | e2e.c***@example.test | How was Laboratory Analysis Report for Livestock? | skipped | |
| Decision: approved | e2e.c***@example.test | Application M-LARL/00001/10-21-26 completed | skipped | |
| Decision: approved | sms | +260 97* *** 567 | delivered | |
| Licence / permit issued | e2e.c***@example.test | Your Laboratory Analysis Report for Livestock document has been issued | skipped | |
| Licence / permit issued | sms | +260 97* *** 567 | delivered |
Delivery: shown = in the portal's notification bell; delivered = the SMS gateway (a test double in this run) reported the text delivered; skipped = not sent on that channel (e-mail is not configured on the test installation, and some notices go out on one channel only); sent by the national portal = a ministry node handed the notice to the national portal, which texts and e-mails the citizen under its own name and the citizen's preferences. Addresses written <portal>, <ZamPay> stand for the national portal and ZamPay.
6. Legacy mapping
| Item | Detail |
|---|---|
| Replaces | Laboratory Analysis Report for Livestock in the legacy ZIGS e-Services directory (ZIGS_Services) |
| Legacy service id | 380 |
| Legacy provider | Department of Veterinary Services (MFL) under Ministry of Fisheries and Livestock |
| Legacy process | LicenseReview (process 9) |
| Fee in the legacy system | none |
| Fee taken before submission | yes (as in ZIGS) |
| Time to issue (legacy) | New: 10 working days |
| Legacy output templates | Application form: ZIGS_Forms_MFL / MFL_LaboratoryReport.Application GS-2 Notice of Government Action: ZIGS_Forms_Notices / GS-2.NoticeOfAction Laboratory Report: ZIGS_Forms_MFL / MFL_LaboratoryReport.Certificate |
| Legacy address | none recorded |
| How it was brought over | Imported by the platform's legacy catalogue importer (zcm-backend scripts/zigs/importLegacy.js) from the ZIGS snapshot: form, case types, fees, documents, process and output templates, then served by the new platform. |
7. Version and date
| Item | Detail |
|---|---|
| Document version | service v1, platform a0a302b8 |
| Generated | 2026-10-21T05:52:57Z (by the end-to-end run, not edited by hand) |
| Service version | not versioned (configured directly) |
| Platform snapshot | backend a0a302b8 portal 72805f0 back office 58e5946 |
| Test suite | e2e 5999d9b; one installation (combined); seed profile mihud |
| Journeys | 30-catalogue-service.spec.js: citizen finds the service, answers its form, uploads its documents and sends the application - passed 30-catalogue-service.spec.js: the case goes through every step of its process: payments by the citizen, each officer step by its role - passed 30-catalogue-service.spec.js: the grant document is issued, sealed, filled in and verifiable; the citizen has it in My permits - passed |
| Result | 3 of 3 journey tests passed |
| Data | Synthetic test data on a local test installation; provider test doubles for ZamPass, ZamPay, SMS and signing. |