Immigration Temporary Employment Permit
| Form | Workflow | Outputs | E2E test | Docs |
|---|---|---|---|---|
| Passed | Passed | Passed | Passed | Passed |
- End-to-end test
- 3/3 passed 2026-10-21 (mihud, combined)
- Documentation
- 15 steps, 28 images · Download the DOCX
- Who can apply
- Foreign National, Organization
- Capabilities
immigration-permit- Catalogue ID
- 20
Output documents
- Form 26 (New) (application)
- Application form (Amendment) (application)
- GS-2 Notice of Government Action (notice-of-action)
Test evidence
Immigration Temporary Employment Permit
Service documentation · Republic of Zambia · GSB e-Services
| Owner | Department of Immigration |
| Service key | ZIMS/immigration-temporary-employment-permit |
| Version | service v1, platform eb3a209f |
| Date | 2026-10-16 |
Generated automatically by the service's end-to-end test run. Every screenshot shows synthetic test data on a local test installation, never real personal data.
This document describes the Immigration Temporary Employment Permit service of Department of Immigration as the platform runs it today. It is generated by the service's end-to-end test: every step below was performed by the test, and every screenshot was taken during that run with synthetic data. Regenerate it with npm run docs:services in the e2e suite; do not edit it by hand.
1. Service summary
| Item | Detail |
|---|---|
| Service | Immigration Temporary Employment Permit |
| Owner (MDA) | Department of Immigration (ZIMS) |
| Purpose | This Permit is issued to any business visitor intending to remain in Zambia for a period exceeding thirty (30) days. |
| Who can apply | Foreigner; Organization |
| How to apply | Online on the national e-Services portal, signed in with ZamPass; pay with ZamPay. |
| Fees | FOR PRIVATE SECTOR – Issuance: ZMW 4500.00 FOR PRIVATE SECTOR – Renewal: ZMW 5250.00 FOR PRIVATE SECTOR – Duplicate: ZMW 5250.00 FOR PRIVATE SECTOR – Variation: ZMW 5250.00 FOR PRIVATE SECTOR – Issuance: ZMW 2250.00 FOR PRIVATE SECTOR – Renewal: ZMW 3000.00 FOR PRIVATE SECTOR – Duplicate: ZMW 2250.00 FOR PRIVATE SECTOR – Variation: ZMW 3000.00 |
| Turnaround | Application – instantly Examination – depends on local conditions |
| Validity of the output | The period granted shall not exceed six (6) months in any period of twelve (12) month |
| Required documents | FOR ISSUANCE: (required) Application Form (Form 25) (required) Recent passport size photograph (required) Certified Photocopies of current passport (required) Covering letter to the Director – General of Immigration from the employer indicating the nature of work the applicant intends to undertake in Zambia (required) Prescribed fee (required) FOR RENEWAL /EXTENSION: (required) Application Form 11 (required) Covering letter from the concerned employer indicating the reasons for extension (required) FOR DUPLICATE/REPLACEMENT: (required) Covering letter to the Director General from the applicant (required) Application Form used to apply for the old permit (Form 25) (required) Copy of old permit (if possible) (required) Police Report (required) Certified passport copy (required) |
| Output documents | Form 26 (New) Application form (Amendment) GS-2 Notice of Government Action |
| Legal basis | Immigration and Deportation Act, 2010 (http://www.parliament.gov.zm/sites/default/files/documents/acts/Immigration%20and%20Deportation%20Act.pdf) |
2. Application process, step by step
The process as configured in the back office:
| Step | Role | Task | Type |
|---|---|---|---|
| 1 | Applicant | Apply | form |
| 2 | Applicant | Payment | payment |
| 3 | System | Generate Document | generate-document |
| 4 | Case Officer | Approve | approve |
| 5 | System | Generate Document | generate-document |
| 6 | System | Notify Client | notify |
Who takes part in this journey: Citizen, Case Officer, Anyone (public).
Step 1. Find the service
Citizen · National e-Services portal
On the national e-Services portal the citizen opens All Services and searches for the service by name ("Immigration Temporary Employment Permit"). Each result names the service and the ministry that provides it.
Step 2. Read the service page
Citizen · National e-Services portal
The service page sets out what the service is for, who provides it, the fee, how long it takes and the documents to have ready. "Start application" begins an application (the citizen is signed in with ZamPass).
Step 3. Confirm the applicant details
Citizen · National e-Services portal
The applicant details are filled in from the citizen's ZamPass account. The citizen says whom they are applying for (themself) and continues with "Proceed to Application".
Step 4. Fill in the application form
Citizen · National e-Services portal
The citizen answers the service's own application form, converted from the legacy system (21 answers in this run, all synthetic), for the type of application "New". Questions marked * must be answered; some appear only after an earlier answer. Answers are saved as the citizen types, so an unfinished application can be reopened from My Workplace.
Step 5. Upload the supporting documents
Citizen · National e-Services portal
Each document the service asks for has its own upload (15 in this run: FOR ISSUANCE:, Application Form (Form 25), Recent passport size photograph, Certified Photocopies of current passport, Covering letter to the Director – General of Immigration from the employer indicating the nature of work the applicant intends to undertake in Zambia, Prescribed fee, FOR RENEWAL /EXTENSION:, Application Form 11, Covering letter from the concerned employer indicating the reasons for extension, FOR DUPLICATE/REPLACEMENT:, Covering letter to the Director General from the applicant, Application Form used to apply for the old permit (Form 25), Copy of old permit (if possible), Police Report, Certified passport copy). The files are checked and stored with the application; the page confirms each upload.
Step 6. Check the answers and confirm the declaration
Citizen · National e-Services portal
Before sending, the citizen sees every answer and document on one page and can go back to change them. The declaration that the information is true and complete must be ticked.
Step 7. Application sent
Citizen · National e-Services portal
The portal confirms the application with the ministry's reference number (ZIMS-ITEP/00001/10-17-26 in this run). The fee is due now: it is taken with the application, so the invoice was raised when the application was sent.
Step 8. See that the fee is due
Citizen · National e-Services portal
The application shows "Waiting for your payment" in My Workplace with a Pay button (K6,000.00). The fee is taken with the application; the invoice was raised on ZamPay.
Step 9. Pay with ZamPay
Citizen · National e-Services portal
Pay opens the invoice (K6,000.00, the amount set by the platform, never by the page) with its PDF preview; the citizen pays at ZamPay by mobile money or bank card.
Step 10. Payment received
Citizen · National e-Services portal
ZamPay reports the payment; the dialog says "Paid. Thank you" and the application moves on to the ministry's officers.
Step 11. Take the new application on
Case Officer · Back office
The application arrives in the case queue of the ministry that owns the service (Department of Immigration); only its staff see it. The officer opens it by its reference number - answers, documents and process are on the case - assigns it to themself and takes it on.
Step 12. Decide: Record the decision of ZIMS (processed in its own system)
Case Officer · Back office
At "Record the decision of ZIMS (processed in its own system)" the Case Officer records the decision: approve, with a comment kept in the case history. Approving moves the case on; the last decision completes it and issues the document.
Step 13. Issue the document
Case Officer · Back office
The service's validity ("The period granted shall not exceed six (6) months in any period of twelve (12) month") is not a fixed period, so completing the case does not issue the document by itself: the officer issues it from the completed case ("Issue / check permit"). It is generated from the service's output configuration and sealed.
Step 14. The document in My permits
Citizen · National e-Services portal
The issued document (ZIMS-ITEP-2026-00001 in this run: "Immigration Temporary Employment Permit") is listed in "My permits and licences" with its validity and a download of the sealed PDF.
Step 15. Verify the document
Anyone (public) · Public verification page
The QR code on the document opens the public verification page: genuine and current, to whom it was issued, and whether the electronic seal is valid. No sign-in is needed.
3. Payment
| Item | In the test run |
|---|---|
| Fee (as published) | Temporary Employment Permit fees vary depending upon the organization that you are applying under FOR PRIVATE SECTOR: Issuance - 4,500 ZMW Renewal - 5,250 ZMW Duplicate - 5,250 ZMW Variation - 5,250 ZMW FOR GOVERNMENT, QUASI-GOVERNMENT, NGOs & OTHER NON-PROFIT MAKING ORGANIZATIONS: Issuance - 2,250 ZMW Renewal - 3,000 ZMW Duplicate - 2,250 ZMW Variation - 3,000 ZMW |
| Invoice 1 | 2392032934046819 |
| Amount 1 | ZMW 6000.00 |
| Paid at 1 | with the application |
On screen: step 8 (See that the fee is due), step 9 (Pay with ZamPay), step 10 (Payment received) in section 2.
4. Output documents
Immigration Temporary Employment Permit (sealed PDF)
Issued when the case was approved, from the service's output configuration (permitDocument/issued@1), filled from the application and the decision, sealed with the platform's electronic seal and stored as the issued version. The holder downloads it from My permits; the verification page checks it.
The issued PDF has 1 page; the image shows the first.
Fields
| Field | Value in the test run |
|---|---|
| Document title | Immigration Temporary Employment Permit |
| Permit / licence number | ZIMS-ITEP-2026-00001 |
| Holder | Chanda Mwila |
| Valid from | 2026-10-16 |
| Valid until | 2027-04-16 |
| Status | active |
| Verification code (printed with a QR code) | MULF-VB87-4D |
Seal
| Item | Detail |
|---|---|
| Seal status | sealed |
| Signature level | PAdES-B-T |
| Sealed by | the platform seal (development key in the test run) |
| Signed at | 2026-10-16T22:26:03.098Z |
| Trusted time-stamp | 2026-10-16T22:26:03.488Z (time-stamping authority) |
| Document fingerprint (SHA-256) | f4ea5945370f4165... |
Verification
| Item | Detail |
|---|---|
| Where | The public verification page of the national portal, <portal>/verify/<verification code>, opened by scanning the QR code on the document. |
| What it shows | Whether the document is genuine and current, its holder and validity, and whether the electronic seal is valid and who sealed it. |
| Checking a copy | Anyone can upload a PDF they were given; the page says whether it is exactly the document that was issued. A changed copy is reported as not matching. |
On screen: step 13 (Issue the document), step 14 (The document in My permits), step 15 (Verify the document) in section 2.
5. Notifications
| When | Channel | To | Message | Delivery |
|---|---|---|---|---|
| Payment due (invoice raised) | in-app (portal bell) | the applicant | Payment due for application ZIMS-ITEP/00001/10-17-26 - The fee of ZMW 6000.00 for Immigration Temporary Employment Permit (ZIMS-ITEP/00001/10-17-26) is now due. Invoice 2392032934046819. | shown |
| Application received | in-app (portal bell) | the applicant | Application ZIMS-ITEP/00001/10-17-26 received - Your application ZIMS-ITEP/00001/10-17-26 for Immigration Temporary Employment Permit has been received by Department of Immigration. | shown |
| Payment received | in-app (portal bell) | the applicant | Payment received for ZIMS-ITEP/00001/10-17-26 - Your payment of ZMW 6000.00 for ZIMS-ITEP/00001/10-17-26 (Immigration Temporary Employment Permit) has been received. Receipt: <ZamPay>/pdf?documentType=receipt&invoiceNumber=2392032934046819 | shown |
| Invitation to rate the service | in-app (portal bell) | the applicant | How was Immigration Temporary Employment Permit? - How was Immigration Temporary Employment Permit? Tell us in about a minute. | shown |
| Decision: approved | in-app (portal bell) | the applicant | Application ZIMS-ITEP/00001/10-17-26 completed - ZIMS-ITEP/00001/10-17-26 (Immigration Temporary Employment Permit) is complete. Your documents are ready. | shown |
| Licence / permit issued | in-app (portal bell) | the applicant | Your Immigration Temporary Employment Permit document has been issued - ZIMS-ITEP-2026-00001 has been issued for Immigration Temporary Employment Permit and is valid until 17/04/2027. | shown |
| Payment due (invoice raised) | e2e.c***@example.test | Payment due for application ZIMS-ITEP/00001/10-17-26 | skipped | |
| Payment due (invoice raised) | sms | +260 97* *** 567 | Fee of ZMW 6000.00 due for ZIMS-ITEP/00001/10-17-26. Invoice 2392032934046819. Pay: <ZamPay>/pay-for-service/get-invoice/2392032934046819 | delivered |
| Application received | sms | +260 97* *** 567 | Application ZIMS-ITEP/00001/10-17-26 for Immigration Temporary Employment Permit has been received. Track it: <portal>/my-workplace | delivered |
| Application received | e2e.c***@example.test | Application ZIMS-ITEP/00001/10-17-26 received | skipped | |
| Payment received | sms | +260 97* *** 567 | delivered | |
| Invitation to rate the service | sms | +260 97* *** 567 | skipped | |
| Invitation to rate the service | e2e.c***@example.test | How was Immigration Temporary Employment Permit? | skipped | |
| Decision: approved | sms | +260 97* *** 567 | delivered | |
| Decision: approved | e2e.c***@example.test | Application ZIMS-ITEP/00001/10-17-26 completed | skipped | |
| Licence / permit issued | e2e.c***@example.test | Your Immigration Temporary Employment Permit document has been issued | skipped | |
| Licence / permit issued | sms | +260 97* *** 567 | delivered |
Delivery: shown = in the portal's notification bell; delivered = the SMS gateway (a test double in this run) reported the text delivered; skipped = not sent on that channel (e-mail is not configured on the test installation, and some notices go out on one channel only); sent by the national portal = a ministry node handed the notice to the national portal, which texts and e-mails the citizen under its own name and the citizen's preferences. Addresses written <portal>, <ZamPay> stand for the national portal and ZamPay.
6. Legacy mapping
| Item | Detail |
|---|---|
| Replaces | Immigration Temporary Employment Permit in the legacy ZIGS e-Services directory (ZIGS_Services) |
| Legacy service id | 20 |
| Legacy provider | Department of Immigration (ZIMS) under Ministry of Home Affairs and Internal Security |
| Legacy process | not recorded |
| Fee in the legacy system | none |
| Fee taken before submission | yes (as in ZIGS) |
| Time to issue (legacy) | not recorded |
| Legacy output templates | Form 26 (New): ZIMS_Application / ZIMS_TemporaryEmploymentPermit.Form26 Application form (Amendment): ZIMS_Application / ZIMS_Variations_ExtentionReplacement GS-2 Notice of Government Action: ZIGS_Forms_Notices / GS-2.NoticeOfAction |
| Legacy address | none recorded |
| How it was brought over | Imported by the platform's legacy catalogue importer (zcm-backend scripts/zigs/importLegacy.js) from the ZIGS snapshot: form, case types, fees, documents, process and output templates, then served by the new platform. |
7. Version and date
| Item | Detail |
|---|---|
| Document version | service v1, platform eb3a209f |
| Generated | 2026-10-16T22:26:07Z (by the end-to-end run, not edited by hand) |
| Service version | not versioned (configured directly) |
| Platform snapshot | backend eb3a209f portal 6b49da8 back office a975a2c |
| Test suite | e2e 591ae63; one installation (combined); seed profile mihud |
| Journeys | 30-catalogue-service.spec.js: citizen finds the service, answers its form, uploads its documents and sends the application - passed 30-catalogue-service.spec.js: the case goes through every step of its process: payments by the citizen, each officer step by its role - passed 30-catalogue-service.spec.js: the grant document is issued, sealed, filled in and verifiable; the citizen has it in My permits - passed |
| Result | 3 of 3 journey tests passed |
| Data | Synthetic test data on a local test installation; provider test doubles for ZamPass, ZamPay, SMS and signing. |