Grave Allocation

Service documentation · Republic of Zambia · GSB e-Services

Owner	Department of Local Government
Service key	LGD/grave-allocation
Version	service v1, platform 39fb88e4
Date	2026-10-21

Generated automatically by the service's end-to-end test run. Every screenshot shows synthetic test data on a local test installation, never real personal data.

This document describes the Grave Allocation service of Department of Local Government as the platform runs it today. It is generated by the service's end-to-end test: every step below was performed by the test, and every screenshot was taken during that run with synthetic data. Regenerate it with npm run docs:services in the e2e suite; do not edit it by hand.

1. Service summary

Item	Detail
Service	Grave Allocation
Owner (MDA)	Department of Local Government (LGD)
Purpose	This service provides for the allocation of a grave space within a designated cemetery for the burial of a deceased person.
Who can apply	Individual; Organization
How to apply	Online on the national e-Services portal, signed in with ZamPass; pay with ZamPay.
Fees	Old Leopards Hill Cemetery – High-Cost Grave Site for Adults: ZMW 2050.00 Old Leopards Hill Cemetery – High-Cost Grave Site for Children: ZMW 1019.00 New Leopards Hill Cemetery – Medium-Cost Grave Site for Adults: ZMW 908.00 New Leopards Hill Cemetery – Low-Cost Grave Site for Adults: ZMW 439.00 New Leopards Hill Cemetery – Medium-Cost Grave Site for Children: ZMW 608.00 New Leopards Hill Cemetery – Low-Cost Grave Site for Children: ZMW 292.00 Chingwere Cemetery – Grave Site for Adults: ZMW 200.00 Chingwere Cemetery – Grave Site for Children: ZMW 150.00
Turnaround	Automated
Validity of the output	N/A (single-use allocation)
Required documents	None
Output documents	GS-1 Application for a Government Service GS-2 Notice of Government Action

2. Application process, step by step

The process as configured in the back office:

Step	Role	Task	Type
1	Applicant	Apply	form
2	Case Officer	Review	review
3	Case Officer	Generate Payment	generate-payment
4	Applicant	Payment	payment
5	Case Officer	Verify Payment	verify-payment
6	Supervisor	Decision	decision
7	System	Generate Document	generate-document
8	System	Notify Client	notify

Who takes part in this journey: Citizen, Case Officer, Supervisor, Anyone (public).

Step 1. Find the service at the council

Citizen · National e-Services portal

The service is delivered by the local authorities: on the national e-Services portal the citizen opens Councils, chooses their council (Lusaka City Council in this run) and searches its services ("Grave Allocation"). The application is then registered with that council and priced with its own fees.

Step 2. Read the service page

Citizen · National e-Services portal

The service page sets out what the service is for, the fee, how long it takes and the documents to have ready, and names the council the application goes to. "Start application" begins an application at Lusaka City Council (the citizen is signed in with ZamPass).

Step 3. Confirm the applicant details

Citizen · National e-Services portal

The applicant details are filled in from the citizen's ZamPass account. The citizen says whom they are applying for (themself) and continues with "Proceed to Application".

Step 4. Fill in the application form

Citizen · National e-Services portal

The citizen answers the service's own application form, converted from the legacy system (7 answers in this run, all synthetic), for the type of application "New". Questions marked * must be answered; some appear only after an earlier answer. Answers are saved as the citizen types, so an unfinished application can be reopened from My Workplace.

Step 5. Upload the supporting documents

Citizen · National e-Services portal

The service asks for no supporting documents, so the citizen continues straight to the check of the answers.

Step 6. Check the answers and confirm the declaration

Citizen · National e-Services portal

Before sending, the citizen sees every answer and document on one page and can go back to change them. The declaration that the information is true and complete must be ticked.

Step 7. Application sent

Citizen · National e-Services portal

The portal confirms the application with the ministry's reference number (LGD-GA/00001/10-21-26 in this run). The application goes to the ministry's officers; the citizen follows it in My Workplace.

Step 8. Take the new application on

Case Officer · Back office

The application arrives in the case queue of the ministry that owns the service (Department of Local Government); only its staff see it. The officer opens it by its reference number - answers, documents and process are on the case - assigns it to themself and takes it on.

Step 9. Hold the grave

Case Officer · Back office

The officer opens the case's Grave tab (Ministry functions -> Cemeteries keeps the plot-level register), chooses a free grave of the cemetery asked for and holds it for the application; two officers can never hold the same grave, and a refused or lapsed application releases it.

Step 10. Choose and hold the grave

Case Officer · Back office

The Case Officer works on "Choose and hold the grave" (review in the imported process), checks the application and its documents, and completes the step.

Step 11. Set the fee (approved cemetery prices)

Case Officer · Back office

The Case Officer works out the fee from the service's imported fee schedule ("Old Leopards Hill Cemetery: High-Cost Grave Site for Adults - ZMW 2,050.00; High-Cost Grave Site for Children - ZMW 1,019.00. New Leopards Hill Cemetery: Medium"). "Submit Fees and Advance" records it, raises a ZamPay invoice for the applicant and moves the case to payment.

Step 12. See that the fee is due

Citizen · National e-Services portal

The application shows "Waiting for your payment" in My Workplace with a Pay button (K250.00). The office priced the case; the invoice was raised on ZamPay.

Step 13. Pay with ZamPay

Citizen · National e-Services portal

Pay opens the invoice (K250.00, the amount set by the platform, never by the page) with its PDF preview; the citizen pays at ZamPay by mobile money or bank card.

Step 14. Payment received

Citizen · National e-Services portal

ZamPay reports the payment; the dialog says "Paid. Thank you" and the application moves on to the ministry's officers.

Step 15. Verify Payment

Case Officer · Back office

The Case Officer works on "Verify Payment" (verify-payment in the imported process), checks the application and its documents, and completes the step.

Step 16. Decide: Approve the allocation or reservation

Supervisor · Back office

At "Approve the allocation or reservation" the Supervisor records the decision: approve, with a comment kept in the case history. Approving moves the case on; the last decision completes it and issues the document.

Step 17. Issue the document

Case Officer · Back office

The service's validity ("N/A (single-use allocation)") is not a fixed period, so completing the case does not issue the document by itself: the officer issues it from the completed case ("Issue / check permit"). It is generated from the service's output configuration and sealed.

Step 18. The document in My permits

Citizen · National e-Services portal

The issued document (LGD-GA-2026-00001 in this run: "Grave Allocation") is listed in "My permits and licences" with its validity and a download of the sealed PDF.

Step 19. Verify the document

Anyone (public) · Public verification page

The QR code on the document opens the public verification page: genuine and current, to whom it was issued, and whether the electronic seal is valid. No sign-in is needed.

3. Payment

Item	In the test run
Fee (as published)	Old Leopards Hill Cemetery: High-Cost Grave Site for Adults - ZMW 2,050.00; High-Cost Grave Site for Children - ZMW 1,019.00. New Leopards Hill Cemetery: Medium-Cost Grave Site for Adults - ZMW 908.00; Low-Cost Grave Site for Adults - ZMW 439.00; Medium-Cost Grave Site for Children - ZMW 608.00; Low-Cost Grave Site for Children - ZMW 292.00. Chingwere Cemetery: Grave Site for Adults - ZMW 200.00; Grave Site for Children - ZMW 150.00.
Invoice 1	7110295059808897
Amount 1	ZMW 250.00
Paid at 1	after "Set the fee (approved cemetery prices)"

On screen: step 11 (Set the fee (approved cemetery prices)), step 12 (See that the fee is due), step 13 (Pay with ZamPay), step 14 (Payment received) in section 2.

4. Output documents

Grave Allocation (sealed PDF)

Issued when the case was approved, from the service's output configuration (permitDocument/issued@1), filled from the application and the decision, sealed with the platform's electronic seal and stored as the issued version. The holder downloads it from My permits; the verification page checks it.

The issued PDF has 1 page; the image shows the first.

Fields

Field	Value in the test run
Document title	Grave Allocation
Permit / licence number	LGD-GA-2026-00001
Holder	Chanda Mwila
Valid from	2026-10-21
Valid until
Status	active
Verification code (printed with a QR code)	HBW6-5TNJ-7L

Seal

Item	Detail
Seal status	sealed
Signature level	PAdES-B-T
Sealed by	the platform seal (development key in the test run)
Signed at	2026-10-21T11:40:00.709Z
Trusted time-stamp	2026-10-21T11:40:01.364Z (time-stamping authority)
Document fingerprint (SHA-256)	8c46b7a3344cd706...

Verification

Item	Detail
Where	The public verification page of the national portal, <portal>/verify/<verification code>, opened by scanning the QR code on the document.
What it shows	Whether the document is genuine and current, its holder and validity, and whether the electronic seal is valid and who sealed it.
Checking a copy	Anyone can upload a PDF they were given; the page says whether it is exactly the document that was issued. A changed copy is reported as not matching.

On screen: step 17 (Issue the document), step 18 (The document in My permits), step 19 (Verify the document) in section 2.

5. Notifications

When	Channel	To	Message	Delivery
Application received	in-app (portal bell)	the applicant	Application LGD-GA/00001/10-21-26 received - Your application LGD-GA/00001/10-21-26 for Grave Allocation has been received by Department of Local Government.	shown
Status changed	in-app (portal bell)	the applicant	Update on application LGD-GA/00001/10-21-26 - LGD-GA/00001/10-21-26 (Grave Allocation) is now: With the office - being reviewed.	shown
Payment due (invoice raised)	in-app (portal bell)	the applicant	Payment due for application LGD-GA/00001/10-21-26 - The fee of ZMW 250.00 for Grave Allocation (LGD-GA/00001/10-21-26) is now due. Invoice 7110295059808897.	shown
Payment received	in-app (portal bell)	the applicant	Payment received for LGD-GA/00001/10-21-26 - Your payment of ZMW 250.00 for LGD-GA/00001/10-21-26 (Grave Allocation) has been received. Receipt: <ZamPay>/pdf?documentType=receipt&invoiceNumber=7110295059808897	shown
Invitation to rate the service	in-app (portal bell)	the applicant	How was Grave Allocation? - How was Grave Allocation? Tell us in about a minute.	shown
Decision: approved	in-app (portal bell)	the applicant	Application LGD-GA/00001/10-21-26 completed - LGD-GA/00001/10-21-26 (Grave Allocation) is complete. Your documents are ready.	shown
Licence / permit issued	in-app (portal bell)	the applicant	Your Grave Allocation document has been issued - LGD-GA-2026-00001 has been issued for Grave Allocation.	shown
Application received	sms	+260 97* *** 567	Application LGD-GA/00001/10-21-26 for Grave Allocation has been received. Track it: <portal>/my-workplace	delivered
Application received	email	e2e.c***@example.test	Application LGD-GA/00001/10-21-26 received	skipped
Status changed	sms	+260 97* *** 567		delivered
Payment due (invoice raised)	email	e2e.c***@example.test	Payment due for application LGD-GA/00001/10-21-26	skipped
Payment due (invoice raised)	sms	+260 97* *** 567	Fee of ZMW 250.00 due for LGD-GA/00001/10-21-26. Invoice 7110295059808897. Pay: <ZamPay>/pay-for-service/get-invoice/7110295059808897	delivered
Payment received	sms	+260 97* *** 567		delivered
Invitation to rate the service	sms	+260 97* *** 567		skipped
Invitation to rate the service	email	e2e.c***@example.test	How was Grave Allocation?	skipped
Decision: approved	email	e2e.c***@example.test	Application LGD-GA/00001/10-21-26 completed	skipped
Decision: approved	sms	+260 97* *** 567		delivered
Licence / permit issued	email	e2e.c***@example.test	Your Grave Allocation document has been issued	skipped
Licence / permit issued	sms	+260 97* *** 567		delivered

Delivery: shown = in the portal's notification bell; delivered = the SMS gateway (a test double in this run) reported the text delivered; skipped = not sent on that channel (e-mail is not configured on the test installation, and some notices go out on one channel only); sent by the national portal = a ministry node handed the notice to the national portal, which texts and e-mails the citizen under its own name and the citizen's preferences. Addresses written <portal>, <ZamPay> stand for the national portal and ZamPay.

6. Legacy mapping

Item	Detail
Replaces	Grave Allocation in the legacy ZIGS e-Services directory (ZIGS_Services)
Legacy service id	658
Legacy provider	Department of Local Government (LGD) under Ministry of Local Government and Rural Development
Legacy process	not recorded
Fee in the legacy system	none
Fee taken before submission	yes (as in ZIGS)
Time to issue (legacy)	not recorded
Legacy output templates	GS-1 Application for a Government Service: ZIGS_Forms_ZDA / GS1 GS-2 Notice of Government Action: ZIGS_Forms_Notices / GS-2.NoticeOfAction
Legacy address	https://ecouncils.gsb.gov.zm
How it was brought over	Imported by the platform's legacy catalogue importer (zcm-backend scripts/zigs/importLegacy.js) from the ZIGS snapshot: form, case types, fees, documents, process and output templates, then served by the new platform.

7. Version and date

Item	Detail
Document version	service v1, platform 39fb88e4
Generated	2026-10-21T11:40:06Z (by the end-to-end run, not edited by hand)
Service version	not versioned (configured directly)
Platform snapshot	backend 39fb88e4 portal 72805f0 back office 58e5946
Test suite	e2e 2f82c10; one installation (combined); seed profile mihud
Journeys	30-catalogue-service.spec.js: citizen finds the service, answers its form, uploads its documents and sends the application - passed 30-catalogue-service.spec.js: the case goes through every step of its process: payments by the citizen, each officer step by its role - passed 30-catalogue-service.spec.js: the grant document is issued, sealed, filled in and verifiable; the citizen has it in My permits - passed
Result	3 of 3 journey tests passed
Data	Synthetic test data on a local test installation; provider test doubles for ZamPass, ZamPay, SMS and signing.