Emission Licence
| Form | Workflow | Outputs | E2E test | Docs |
|---|---|---|---|---|
| Passed | Passed | Passed | Passed | Passed |
- End-to-end test
- 3/3 passed 2026-10-21 (mihud, combined)
- Documentation
- 20 steps, 33 images · Download the DOCX
- Who can apply
- Organization, Individual
- Catalogue ID
- 115
Fees
| Fee | Case | Amount (ZMW) |
|---|---|---|
| Emission Licence Application Fee | New | 40 |
| Emission Licence - Class I | New | 33600 |
| Emission Licence - Class II | New | 20000 |
| Emission Licence - Class III | New | 6800 |
| Emission Licence - Class IV | New | 1200 |
| Emission Licence Application Fee | Amendment | 40 |
Required documents
- Returns (New)
- EIA Report (New)
- Documentary proof that the residents of the area surrounding the proposed emission site were notified of the applicant’s intention to apply for an emission licence in a daily newspaper of general circulation in Zambia, after seven days from the date of the notification (New)
- Emergency Preparedness Plan (New)
- National Identity Card (NRC) (New)
- Company Registration Certificate (New)
- National Identity Card (NRC) (Renewal)
- Company Registration Certificate (Renewal)
- Cover Letter (Renewal)
- Returns (Renewal)
- National Identity Card (NRC) (Amendment)
- Company Registration Certificate (Amendment)
- Cover Letter (Amendment)
- Decision Letter (Amendment)
- National Identity Card (NRC) (Transfer)
- Company Registration Certificate (Transfer)
- Cover Letter to the Director General (from Transferor, expressing intent to transfer the Licence) (Transfer)
- Cover Letter to the Director General (from Transferee, accepting the transfer of the Licence) (Transfer)
- Certificate of Incorporation of the Company (New)
- EMP (New)
- Certified Copy of Qualifications of Person Responsible for Compliance with the Act and Conditions of Licence (New)
- EIA Report (Renewal)
- EIA Report (Amendment)
- EIA Report (Transfer)
- Returns (Amendment)
- Returns (Transfer)
- Insurance (New)
Output documents
- Denial of Service (denial-of-service)
- Certificate (certificate)
- Approval Letter (approval-letter)
- Notice of Action (notice-of-action)
- Application form (New) (application)
- Application form (Renewal) (application)
- Application form (Amendment) (application)
- Application form (Transfer) (application)
- GF-1 Treasury Invoice (invoice)
- GF-2 Treasury Receipt (receipt)
Test evidence
Emission Licence
Service documentation · Republic of Zambia · GSB e-Services
| Owner | Zambia Environmental Management Agency |
| Service key | ZEMA/emission-licence |
| Version | service v1, platform 9b8a591f |
| Date | 2026-10-17 |
Generated automatically by the service's end-to-end test run. Every screenshot shows synthetic test data on a local test installation, never real personal data.
This document describes the Emission Licence service of Zambia Environmental Management Agency as the platform runs it today. It is generated by the service's end-to-end test: every step below was performed by the test, and every screenshot was taken during that run with synthetic data. Regenerate it with npm run docs:services in the e2e suite; do not edit it by hand.
1. Service summary
| Item | Detail |
|---|---|
| Service | Emission Licence |
| Owner (MDA) | Zambia Environmental Management Agency (ZEMA) |
| Purpose | An Emission Licence is a document issued to a person, which allows that person to emit or discharge a pollutant or contaminant into the environment in such manner and under such conditions as may be prescribed in the licence terms and conditions. |
| Who can apply | Organization; Individual |
| How to apply | Online on the national e-Services portal, signed in with ZamPass; pay with ZamPay. |
| Fees | Emission Licence Application Fee: ZMW 40.00 Emission Licence - Class I: ZMW 33600.00 Emission Licence - Class II: ZMW 20000.00 Emission Licence - Class III: ZMW 6800.00 Emission Licence - Class IV: ZMW 1200.00 Emission Licence Application Fee: ZMW 40.00 |
| Turnaround | 30 days |
| Validity of the output | 3 (three) years |
| Required documents | National Identity Card (NRC) (required) Company Registration Certificate (required), Renewal / Amendment / Transfer applications only Cover Letter (optional), Renewal / Amendment applications only Returns (optional) Decision Letter (optional), Amendment applications only Cover Letter to the Director General (from Transferor, expressing intent to transfer the Licence) (optional), Transfer applications only Cover Letter to the Director General (from Transferee, accepting the transfer of the Licence) (optional), Transfer applications only EIA Report (optional) Company Registration Certificate (optional), New applications only Certificate of Incorporation of the Company (optional), New applications only EMP (optional), New applications only Documentary proof that the residents of the area surrounding the proposed emission site were notified of the applicant’s intention to apply for an emission licence in a daily newspaper of general… (optional), New applications only - Documentary proof that the residents of the area surrounding the proposed emission site were notified of the applicant’s intention to apply for an emission licence in a daily newspaper of general circulation in Zambia, after seven days from the date of the notification Emergency Preparedness Plan (optional), New applications only Certified Copy of Qualifications of Person Responsible for Compliance with the Act and Conditions of Licence (optional), New applications only Insurance (optional), New applications only |
| Output documents | Denial of Service Emission Licence Approval Letter Notice of Action Application form (New) Application form (Renewal) Application form (Amendment) Application form (Transfer) GF-1 Treasury Invoice GF-2 Treasury Receipt |
| Legal basis | The Environmental Management Act, 2011 (http://www.parliament.gov.zm/sites/default/files/documents/acts/Environmetal%20Mangement%20Act%2012%20of%202011.pdf) SI no.12 of 2013 – The Environmental Management (Licensing) Regulations, 2013 (http://www.zema.org.zm/index.php/download/the-environmental-management-licencing-regulations-2013/) |
2. Application process, step by step
The process as configured in the back office:
| Step | Role | Task | Type |
|---|---|---|---|
| 1 | Applicant | Apply | form |
| 2 | Case Officer | Generate Payment | generate-payment |
| 3 | Applicant | Payment | payment |
| 4 | System | Generate Document | generate-document |
| 5 | Case Officer | Review | review |
| 6 | Case Officer | Approve | approve |
| 7 | System | Generate Document | generate-document |
| 8 | System | Generate Document | generate-document |
| 9 | Case Officer | Verify Payment | verify-payment |
| 10 | System | Notify Client | notify |
Who takes part in this journey: Citizen, Case Officer, Anyone (public).
Step 1. Find the service
Citizen · National e-Services portal
On the national e-Services portal the citizen opens All Services and searches for the service by name ("Emission Licence"). Each result names the service and the ministry that provides it.
Step 2. Read the service page
Citizen · National e-Services portal
The service page sets out what the service is for, who provides it, the fee, how long it takes and the documents to have ready. "Start application" begins an application (the citizen is signed in with ZamPass).
Step 3. Confirm the applicant details
Citizen · National e-Services portal
The applicant details are filled in from the citizen's ZamPass account. The citizen says whom they are applying for (themself) and continues with "Proceed to Application".
Step 4. Fill in the application form
Citizen · National e-Services portal
The citizen answers the service's own application form, converted from the legacy system (16 answers in this run, all synthetic), for the type of application "New". Questions marked * must be answered; some appear only after an earlier answer. Answers are saved as the citizen types, so an unfinished application can be reopened from My Workplace.
Step 5. Upload the supporting documents
Citizen · National e-Services portal
Each document the service asks for has its own upload (10 in this run: National Identity Card (NRC), Returns, EIA Report, Company Registration Certificate, Certificate of Incorporation of the Company, EMP, Documentary proof that the residents of the area surrounding the proposed emission site were notified of the applicant’s intention to apply for an emission licence in a daily newspaper of general…, Emergency Preparedness Plan, Certified Copy of Qualifications of Person Responsible for Compliance with the Act and Conditions of Licence, Insurance). The files are checked and stored with the application; the page confirms each upload.
Step 6. Check the answers and confirm the declaration
Citizen · National e-Services portal
Before sending, the citizen sees every answer and document on one page and can go back to change them. The declaration that the information is true and complete must be ticked.
Step 7. Application sent
Citizen · National e-Services portal
The portal confirms the application with the ministry's reference number (ZEMA-EL/00001/10-17-26 in this run). The application goes to the ministry's officers; the citizen follows it in My Workplace.
Step 8. Take the new application on
Case Officer · Back office
The application arrives in the case queue of the ministry that owns the service (Zambia Environmental Management Agency); only its staff see it. The officer opens it by its reference number - answers, documents and process are on the case - assigns it to themself and takes it on.
Step 9. Fill in the certificate particulars
Case Officer · Back office
The issued document prints 2 fields that come from the office rather than from the application (Postal code, Street address). The officer fills them in on the case's "Certificate particulars" tab before the document is issued (synthetic values in this run) and saves; once the document is issued they can no longer change.
Step 10. Work out the fee
Case Officer · Back office
The Case Officer works out the fee from the service's imported fee schedule ("The fee depends on the purpose of the license according to the Fee Schedule in the SI no.12 of 2013 – The Environmental Management (Licensing) Regulations, 2013"). "Submit Fees and Advance" records it, raises a ZamPay invoice for the applicant and moves the case to payment.
Step 11. See that the fee is due
Citizen · National e-Services portal
The application shows "Waiting for your payment" in My Workplace with a Pay button (K40.00). The office priced the case; the invoice was raised on ZamPay.
Step 12. Pay with ZamPay
Citizen · National e-Services portal
Pay opens the invoice (K40.00, the amount set by the platform, never by the page) with its PDF preview; the citizen pays at ZamPay by mobile money or bank card.
Step 13. Payment received
Citizen · National e-Services portal
ZamPay reports the payment; the dialog says "Paid. Thank you" and the application moves on to the ministry's officers.
Step 14. Receive, Inspect, Report Findings
Case Officer · Back office
The Case Officer works on "Receive, Inspect, Report Findings" (review in the imported process), checks the application and its documents, and completes the step.
Step 15. Decide: Prepare Requests, Send to Experts
Case Officer · Back office
At "Prepare Requests, Send to Experts" the Case Officer records the decision: approve, with a comment kept in the case history. Approving moves the case on; the last decision completes it and issues the document.
Step 16. Verify Payment, Report Findings, Draft Decision
Case Officer · Back office
The Case Officer works on "Verify Payment, Report Findings, Draft Decision" (verify-payment in the imported process), checks the application and its documents, and completes the step.
Step 17. The document in My permits
Citizen · National e-Services portal
The issued document (ZEMA-EL-2026-00001 in this run: "Emission Licence") is listed in "My permits and licences" with its validity and a download of the sealed PDF.
Step 18. Verify the document
Anyone (public) · Public verification page
The QR code on the document opens the public verification page: genuine and current, to whom it was issued, and whether the electronic seal is valid. No sign-in is needed.
3. Payment
| Item | In the test run |
|---|---|
| Fee (as published) | The fee depends on the purpose of the license according to the Fee Schedule in the SI no.12 of 2013 – The Environmental Management (Licensing) Regulations, 2013 |
| Invoice 1 | 1479207840128004 |
| Amount 1 | ZMW 40.00 |
| Paid at 1 | after "Work out the fee" |
On screen: step 10 (Work out the fee), step 11 (See that the fee is due), step 12 (Pay with ZamPay), step 13 (Payment received) in section 2.
4. Output documents
Emission Licence (sealed PDF)
Issued when the case was approved, from the service's output configuration (service template ZEMA_EmissionLicence.Certificate.docx), filled from the application and the decision, sealed with the platform's electronic seal and stored as the issued version. The holder downloads it from My permits; the verification page checks it.
The issued PDF has 2 pages; the image shows the first.
Fields
| Field | Value in the test run |
|---|---|
| Document title | Emission Licence |
| Permit / licence number | ZEMA-EL-2026-00001 |
| Holder | Chanda Mwila |
| Valid from | 2026-10-17 |
| Valid until | 2029-10-17 |
| Status | active |
| Verification code (printed with a QR code) | 35JZ-P66Q-EN |
Seal
| Item | Detail |
|---|---|
| Seal status | sealed |
| Signature level | PAdES-B-T |
| Sealed by | the platform seal (development key in the test run) |
| Signed at | 2026-10-17T05:09:05.789Z |
| Trusted time-stamp | 2026-10-17T05:09:05.770Z (time-stamping authority) |
| Document fingerprint (SHA-256) | 00a7845ecb1c5c79... |
Verification
| Item | Detail |
|---|---|
| Where | The public verification page of the national portal, <portal>/verify/<verification code>, opened by scanning the QR code on the document. |
| What it shows | Whether the document is genuine and current, its holder and validity, and whether the electronic seal is valid and who sealed it. |
| Checking a copy | Anyone can upload a PDF they were given; the page says whether it is exactly the document that was issued. A changed copy is reported as not matching. |
On screen: step 17 (The document in My permits), step 18 (Verify the document) in section 2.
5. Notifications
| When | Channel | To | Message | Delivery |
|---|---|---|---|---|
| Application received | in-app (portal bell) | the applicant | Application ZEMA-EL/00001/10-17-26 received - Your application ZEMA-EL/00001/10-17-26 for Emission Licence has been received by Zambia Environmental Management Agency. | shown |
| Status changed | in-app (portal bell) | the applicant | Update on application ZEMA-EL/00001/10-17-26 - ZEMA-EL/00001/10-17-26 (Emission Licence) is now: With the office - fees being worked out. | shown |
| Payment due (invoice raised) | in-app (portal bell) | the applicant | Payment due for application ZEMA-EL/00001/10-17-26 - The fee of ZMW 40.00 for Emission Licence (ZEMA-EL/00001/10-17-26) is now due. Invoice 1479207840128004. | shown |
| Payment received | in-app (portal bell) | the applicant | Payment received for ZEMA-EL/00001/10-17-26 - Your payment of ZMW 40.00 for ZEMA-EL/00001/10-17-26 (Emission Licence) has been received. Receipt: <ZamPay>/pdf?documentType=receipt&invoiceNumber=1479207840128004 | shown |
| case.approved | in-app (portal bell) | the applicant | Application ZEMA-EL/00001/10-17-26 approved - ZEMA-EL/00001/10-17-26 (Emission Licence) has been approved. | shown |
| Licence / permit issued | in-app (portal bell) | the applicant | Your Emission Licence document has been issued - ZEMA-EL-2026-00001 has been issued for Emission Licence and is valid until 17/10/2029. | shown |
| Decision: approved | in-app (portal bell) | the applicant | Application ZEMA-EL/00001/10-17-26 completed - ZEMA-EL/00001/10-17-26 (Emission Licence) is complete. Your documents are ready. | shown |
| Invitation to rate the service | in-app (portal bell) | the applicant | How was Emission Licence? - How was Emission Licence? Tell us in about a minute. | shown |
| Application received | sms | +260 97* *** 567 | Application ZEMA-EL/00001/10-17-26 for Emission Licence has been received. Track it: <portal>/my-workplace | delivered |
| Application received | e2e.c***@example.test | Application ZEMA-EL/00001/10-17-26 received | skipped | |
| Status changed | sms | +260 97* *** 567 | delivered | |
| Payment due (invoice raised) | e2e.c***@example.test | Payment due for application ZEMA-EL/00001/10-17-26 | skipped | |
| Payment due (invoice raised) | sms | +260 97* *** 567 | Fee of ZMW 40.00 due for ZEMA-EL/00001/10-17-26. Invoice 1479207840128004. Pay: <ZamPay>/pay-for-service/get-invoice/1479207840128004 | delivered |
| Payment received | sms | +260 97* *** 567 | delivered | |
| case.approved | sms | +260 97* *** 567 | delivered | |
| case.approved | e2e.c***@example.test | Application ZEMA-EL/00001/10-17-26 approved | skipped | |
| Invitation to rate the service | sms | +260 97* *** 567 | skipped | |
| Licence / permit issued | e2e.c***@example.test | Your Emission Licence document has been issued | skipped | |
| Invitation to rate the service | e2e.c***@example.test | How was Emission Licence? | skipped | |
| Decision: approved | e2e.c***@example.test | Application ZEMA-EL/00001/10-17-26 completed | skipped | |
| Licence / permit issued | sms | +260 97* *** 567 | delivered | |
| Decision: approved | sms | +260 97* *** 567 | delivered |
Delivery: shown = in the portal's notification bell; delivered = the SMS gateway (a test double in this run) reported the text delivered; skipped = not sent on that channel (e-mail is not configured on the test installation, and some notices go out on one channel only); sent by the national portal = a ministry node handed the notice to the national portal, which texts and e-mails the citizen under its own name and the citizen's preferences. Addresses written <portal>, <ZamPay> stand for the national portal and ZamPay.
6. Legacy mapping
| Item | Detail |
|---|---|
| Replaces | Emission Licence in the legacy ZIGS e-Services directory (ZIGS_Services) |
| Legacy service id | 115 |
| Legacy provider | Zambia Environmental Management Agency (ZEMA) under Ministry of Green Economy and Environment |
| Legacy process | LicenseReview (process 9) |
| Fee in the legacy system | Emission Licence Application Fee: ZMW 40 (New) Emission Licence - Class I: ZMW 33600 (New) Emission Licence - Class II: ZMW 20000 (New) Emission Licence - Class III: ZMW 6800 (New) Emission Licence - Class IV: ZMW 1200 (New) Emission Licence Application Fee: ZMW 40 (Amendment) |
| Fee taken before submission | yes (as in ZIGS) |
| Time to issue (legacy) | New: 30 calendar days Renewal: 30 calendar days Amendment: 30 calendar days Transfer: 30 calendar days |
| Legacy output templates | Denial of Service: ZIGS_Forms_ZEMA / ZEMA_EmissionLicence.DenialService Emission Licence: ZIGS_Forms_ZEMA / ZEMA_EmissionLicence.Certificate Approval Letter: ZIGS_Forms_ZEMA / ZEMA_EmissionLicence.ApprovalLetter Notice of Action: ZIGS_Forms_Notices / GS-2.NoticeOfAction Application form (New): ZIGS_Forms_ZEMA / ZEMA_EmissionLicence.Application Application form (Renewal): ZIGS_Forms_ZEMA / ZEMA_EmissionLicence_Renewal.Application Application form (Amendment): ZIGS_Forms_ZEMA / ZEMA_EmissionLicence_Amendment.Application Application form (Transfer): ZIGS_Forms_ZEMA / ZEMA_EmissionLicence_Transfer.Application GF-1 Treasury Invoice: ZIGS_CustomForms / GF-1 Invoice GF-2 Treasury Receipt: ZIGS_CustomForms / GF-2 Receipt |
| Legacy address | none recorded |
| How it was brought over | Imported by the platform's legacy catalogue importer (zcm-backend scripts/zigs/importLegacy.js) from the ZIGS snapshot: form, case types, fees, documents, process and output templates, then served by the new platform. |
7. Version and date
| Item | Detail |
|---|---|
| Document version | service v1, platform 9b8a591f |
| Generated | 2026-10-17T05:09:16Z (by the end-to-end run, not edited by hand) |
| Service version | not versioned (configured directly) |
| Platform snapshot | backend 9b8a591f portal dfd4933 back office a975a2c |
| Test suite | e2e 2b037bb; one installation (combined); seed profile mihud |
| Journeys | 30-catalogue-service.spec.js: citizen finds the service, answers its form, uploads its documents and sends the application - passed 30-catalogue-service.spec.js: the case goes through every step of its process: payments by the citizen, each officer step by its role - passed 30-catalogue-service.spec.js: the grant document is issued, sealed, filled in and verifiable; the citizen has it in My permits - passed |
| Result | 3 of 3 journey tests passed |
| Data | Synthetic test data on a local test installation; provider test doubles for ZamPass, ZamPay, SMS and signing. |