Career Guidance and Counselling

Service documentation · Republic of Zambia · GSB e-Services

Owner	National Productivity Development Department
Service key	npdd/career-guidance-and-counselling
Version	service v1, platform 9b8a591f
Date	2026-10-17

Generated automatically by the service's end-to-end test run. Every screenshot shows synthetic test data on a local test installation, never real personal data.

This document describes the Career Guidance and Counselling service of National Productivity Development Department as the platform runs it today. It is generated by the service's end-to-end test: every step below was performed by the test, and every screenshot was taken during that run with synthetic data. Regenerate it with npm run docs:services in the e2e suite; do not edit it by hand.

1. Service summary

Item	Detail
Service	Career Guidance and Counselling
Owner (MDA)	National Productivity Development Department (npdd)
Purpose	Career Guidance and Counseling aims to offer occupational guidance to individuals currently employed, those seeking employment, and those entering the workforce for the first time. It also provides support for individuals who have just completed Grade 12 exams and are exploring potential career paths.
Who can apply	1. National Registration Card (NRC) 2. Grade 12 Results
How to apply	Online on the national e-Services portal, signed in with ZamPass; pay with ZamPay.
Fees	Career Guidance: ZMW 80.00
Turnaround	Within 3 Hours.
Validity of the output	N/A
Required documents	National Registration Card (NRC) (required) Grade 12 Results (required)
Output documents	Results and Interpretations GS-1 Application for a Government Service GS-2 Notice of Government Action

2. Application process, step by step

The process as configured in the back office:

Step	Role	Task	Type
1	Applicant	Apply	form
2	System	Generate Document	generate-document
3	Supervisor	Review	review
4	Case Officer	Review	review
5	Case Officer	Approve	approve
6	System	Generate Document	generate-document
7	Case Officer	Hand Over Document	collection
8	System	Notify Client	notify

Who takes part in this journey: Citizen, Case Officer, Supervisor, Anyone (public).

Step 1. Find the service

Citizen · National e-Services portal

On the national e-Services portal the citizen opens All Services and searches for the service by name ("Career Guidance and Counselling"). Each result names the service and the ministry that provides it.

Step 2. Read the service page

Citizen · National e-Services portal

The service page sets out what the service is for, who provides it, the fee, how long it takes and the documents to have ready. "Start application" begins an application (the citizen is signed in with ZamPass).

Step 3. Confirm the applicant details

Citizen · National e-Services portal

The applicant details are filled in from the citizen's ZamPass account. The citizen says whom they are applying for (themself) and continues with "Proceed to Application".

Step 4. Fill in the application form

Citizen · National e-Services portal

The citizen answers the service's own application form, converted from the legacy system (1 answers in this run, all synthetic), for the type of application "New". Questions marked * must be answered; some appear only after an earlier answer. Answers are saved as the citizen types, so an unfinished application can be reopened from My Workplace.

Step 5. Upload the supporting documents

Citizen · National e-Services portal

Each document the service asks for has its own upload (2 in this run: National Registration Card (NRC), Grade 12 Results). The files are checked and stored with the application; the page confirms each upload.

Step 6. Check the answers and confirm the declaration

Citizen · National e-Services portal

Before sending, the citizen sees every answer and document on one page and can go back to change them. The declaration that the information is true and complete must be ticked.

Step 7. Application sent

Citizen · National e-Services portal

The portal confirms the application with the ministry's reference number (NPDD-CGC/00001/10-17-26 in this run). The application goes to the ministry's officers; the citizen follows it in My Workplace.

Step 8. Take the new application on

Case Officer · Back office

The application arrives in the case queue of the ministry that owns the service (National Productivity Development Department); only its staff see it. The officer opens it by its reference number - answers, documents and process are on the case - assigns it to themself and takes it on.

Step 9. Fill in the certificate particulars

Case Officer · Back office

The issued document prints 7 fields that come from the office rather than from the application (Digital signature, Negative category1, Negative category2, Negative category3, Positive category1, Positive category2, Positive category3). The officer fills them in on the case's "Certificate particulars" tab before the document is issued (synthetic values in this run) and saves; once the document is issued they can no longer change.

Step 10. Review, Inspect, Assign to Case Officer

Supervisor · Back office

The Supervisor works on "Review, Inspect, Assign to Case Officer" (review in the imported process), checks the application and its documents, and completes the step.

Step 11. Receive, Inspect, Report Findings

Case Officer · Back office

The Case Officer works on "Receive, Inspect, Report Findings" (review in the imported process), checks the application and its documents, and completes the step.

Step 12. Decide: Expert consultation: Generate Agreement Form

Case Officer · Back office

At "Expert consultation: Generate Agreement Form" the Case Officer records the decision: approve, with a comment kept in the case history. Approving moves the case on; the last decision completes it and issues the document.

Step 13. Select Printing and Delivering Option

Case Officer · Back office

The Case Officer works on "Select Printing and Delivering Option" (collection in the imported process), checks the application and its documents, and completes the step.

Step 14. The document in My permits

Citizen · National e-Services portal

The issued document (NPDD-CGC-2026-00001 in this run: "Results and Interpretations") is listed in "My permits and licences" with its validity and a download of the sealed PDF.

Step 15. Verify the document

Anyone (public) · Public verification page

The QR code on the document opens the public verification page: genuine and current, to whom it was issued, and whether the electronic seal is valid. No sign-in is needed.

3. Payment

Item	In the test run
Fee (as published)	Career Guidance Fee - 80.00 ZMW

4. Output documents

Results and Interpretations (sealed PDF)

Issued when the case was approved, from the service's output configuration (service template NPDD_CareerConditions.docx), filled from the application and the decision, sealed with the platform's electronic seal and stored as the issued version. The holder downloads it from My permits; the verification page checks it.

The issued PDF has 3 pages; the image shows the first.

Fields

Field	Value in the test run
Document title	Results and Interpretations
Permit / licence number	NPDD-CGC-2026-00001
Holder	Chanda Mwila
Valid from	2026-10-17
Valid until
Status	active
Verification code (printed with a QR code)	3K2R-3FWD-CB

Seal

Item	Detail
Seal status	sealed
Signature level	PAdES-B-T
Sealed by	the platform seal (development key in the test run)
Signed at	2026-10-17T02:58:03.628Z
Trusted time-stamp	2026-10-17T02:58:03.616Z (time-stamping authority)
Document fingerprint (SHA-256)	ca0720cb86cb0d4f...

Verification

Item	Detail
Where	The public verification page of the national portal, <portal>/verify/<verification code>, opened by scanning the QR code on the document.
What it shows	Whether the document is genuine and current, its holder and validity, and whether the electronic seal is valid and who sealed it.
Checking a copy	Anyone can upload a PDF they were given; the page says whether it is exactly the document that was issued. A changed copy is reported as not matching.

On screen: step 14 (The document in My permits), step 15 (Verify the document) in section 2.

5. Notifications

When	Channel	To	Message	Delivery
Application received	in-app (portal bell)	the applicant	Application NPDD-CGC/00001/10-17-26 received - Your application NPDD-CGC/00001/10-17-26 for Career Guidance and Counselling has been received by National Productivity Development Department.	shown
Status changed	in-app (portal bell)	the applicant	Update on application NPDD-CGC/00001/10-17-26 - NPDD-CGC/00001/10-17-26 (Career Guidance and Counselling) is now: With the office - being reviewed.	shown
Licence / permit issued	in-app (portal bell)	the applicant	Your Career Guidance and Counselling document has been issued - NPDD-CGC-2026-00001 has been issued for Career Guidance and Counselling.	shown
case.approved	in-app (portal bell)	the applicant	Application NPDD-CGC/00001/10-17-26 approved - NPDD-CGC/00001/10-17-26 (Career Guidance and Counselling) has been approved.	shown
Decision: approved	in-app (portal bell)	the applicant	Application NPDD-CGC/00001/10-17-26 completed - NPDD-CGC/00001/10-17-26 (Career Guidance and Counselling) is complete. Your documents are ready.	shown
Invitation to rate the service	in-app (portal bell)	the applicant	How was Career Guidance and Counselling? - How was Career Guidance and Counselling? Tell us in about a minute.	shown
Application received	email	e2e.c***@example.test	Application NPDD-CGC/00001/10-17-26 received	skipped
Application received	sms	+260 97* *** 567	Application NPDD-CGC/00001/10-17-26 for Career Guidance and Counselling has been received. Track it: <portal>/my-workplace	delivered
Status changed	sms	+260 97* *** 567		delivered
case.approved	email	e2e.c***@example.test	Application NPDD-CGC/00001/10-17-26 approved	skipped
Licence / permit issued	sms	+260 97* *** 567		delivered
Licence / permit issued	email	e2e.c***@example.test	Your Career Guidance and Counselling document has been issued	skipped
case.approved	sms	+260 97* *** 567		delivered
Invitation to rate the service	sms	+260 97* *** 567		skipped
Decision: approved	email	e2e.c***@example.test	Application NPDD-CGC/00001/10-17-26 completed	skipped
Invitation to rate the service	email	e2e.c***@example.test	How was Career Guidance and Counselling?	skipped
Decision: approved	sms	+260 97* *** 567		delivered

Delivery: shown = in the portal's notification bell; delivered = the SMS gateway (a test double in this run) reported the text delivered; skipped = not sent on that channel (e-mail is not configured on the test installation, and some notices go out on one channel only); sent by the national portal = a ministry node handed the notice to the national portal, which texts and e-mails the citizen under its own name and the citizen's preferences. Addresses written <portal>, <ZamPay> stand for the national portal and ZamPay.

6. Legacy mapping

Item	Detail
Replaces	Career Guidance and Counselling in the legacy ZIGS e-Services directory (ZIGS_Services)
Legacy service id	507
Legacy provider	National Productivity Development Department (npdd) under Ministry of Labour and Social Security (MLSS)
Legacy process	not recorded
Fee in the legacy system	none
Fee taken before submission	yes (as in ZIGS)
Time to issue (legacy)	not recorded
Legacy output templates	Results and Interpretations: ZIGS_Forms_NPDD / NPDD_CareerConditions GS-1 Application for a Government Service: ZIGS_Forms_ZDA / GS1 GS-2 Notice of Government Action: ZIGS_Forms_Notices / GS-2.NoticeOfAction
Legacy address	https://npddui.gsb.gov.zm
How it was brought over	Imported by the platform's legacy catalogue importer (zcm-backend scripts/zigs/importLegacy.js) from the ZIGS snapshot: form, case types, fees, documents, process and output templates, then served by the new platform.

7. Version and date

Item	Detail
Document version	service v1, platform 9b8a591f
Generated	2026-10-17T02:58:09Z (by the end-to-end run, not edited by hand)
Service version	not versioned (configured directly)
Platform snapshot	backend 9b8a591f portal dfd4933 back office a975a2c
Test suite	e2e 2b037bb; one installation (combined); seed profile mihud
Journeys	30-catalogue-service.spec.js: citizen finds the service, answers its form, uploads its documents and sends the application - passed 30-catalogue-service.spec.js: the case goes through every step of its process: payments by the citizen, each officer step by its role - passed 30-catalogue-service.spec.js: the grant document is issued, sealed, filled in and verifiable; the citizen has it in My permits - passed
Result	3 of 3 journey tests passed
Data	Synthetic test data on a local test installation; provider test doubles for ZamPass, ZamPay, SMS and signing.