Application for Diplomatic Passport

Service documentation · Republic of Zambia · GSB e-Services

Generated automatically by the service's end-to-end test run. Every screenshot shows synthetic test data on a local test installation, never real personal data.

This document describes the Application for Diplomatic Passport service of Department of National Registration, Passports, and Citizenship (Passport Office) as the platform runs it today. It is generated by the service's end-to-end test: every step below was performed by the test, and every screenshot was taken during that run with synthetic data. Regenerate it with npm run docs:services in the e2e suite; do not edit it by hand.

1. Service summary

2. Application process, step by step

The process as configured in the back office:

Who takes part in this journey: Citizen, Case Officer, Executive, Anyone (public).

Step 1. Find the service

Citizen · National e-Services portal

On the national e-Services portal the citizen opens All Services and searches for the service by name ("Application for Diplomatic Passport"). Each result names the service and the ministry that provides it.

Step 2. Read the service page

Citizen · National e-Services portal

The service page sets out what the service is for, who provides it, the fee, how long it takes and the documents to have ready. "Start application" begins an application (the citizen is signed in with ZamPass).

Step 3. Confirm the applicant details

Citizen · National e-Services portal

The applicant details are filled in from the citizen's ZamPass account. The citizen says whom they are applying for (themself) and continues with "Proceed to Application".

Step 4. Fill in the application form

Citizen · National e-Services portal

The citizen answers the service's own application form, converted from the legacy system (58 answers in this run, all synthetic), for the type of application "New". Questions marked * must be answered; some appear only after an earlier answer. Answers are saved as the citizen types, so an unfinished application can be reopened from My Workplace.

Step 5. Upload the supporting documents

Citizen · National e-Services portal

Each document the service asks for has its own upload (5 in this run: Passport-Size Photographs, Copy of the Green NRC, Applicant's Birth Certificate (applicable to persons born after 14 March 1973), For female applicants wishing to use their husband's surname on their passports, the marriage certificate is required., Recommendation letter from the Appointing Authority (Obtained from the Zambian Government)). The files are checked and stored with the application; the page confirms each upload.

Step 6. Check the answers and confirm the declaration

Citizen · National e-Services portal

Before sending, the citizen sees every answer and document on one page and can go back to change them. The declaration that the information is true and complete must be ticked.

Step 7. Application sent

Citizen · National e-Services portal

The portal confirms the application with the ministry's reference number (DNRPC-ADP/00001/10-21-26 in this run). The application goes to the ministry's officers; the citizen follows it in My Workplace.

Step 8. Take the new application on

Case Officer · Back office

The application arrives in the case queue of the ministry that owns the service (Department of National Registration, Passports, and Citizenship (Passport Office)); only its staff see it. The officer opens it by its reference number - answers, documents and process are on the case - assigns it to themself and takes it on.

Step 9. Decide: Review, Authorize

Executive · Back office

At "Review, Authorize" the Executive records the decision: approve, with a comment kept in the case history. Approving moves the case on; the last decision completes it and issues the document.

Step 10. Print

Case Officer · Back office

The Case Officer works on "Print" (collection in the imported process), checks the application and its documents, and completes the step.

Step 11. The document in My permits

Citizen · National e-Services portal

The issued document (DNRPC-ADP-2026-00001 in this run: "Application for Diplomatic Passport") is listed in "My permits and licences" with its validity and a download of the sealed PDF.

Step 12. Verify the document

Anyone (public) · Public verification page

The QR code on the document opens the public verification page: genuine and current, to whom it was issued, and whether the electronic seal is valid. No sign-in is needed.

3. Payment

4. Output documents

Application for Diplomatic Passport (sealed PDF)

Issued when the case was approved, from the service's output configuration (service template MOHA_TravelPassportDiplomatic.Certificate.d), filled from the application and the decision, sealed with the platform's electronic seal and stored as the issued version. The holder downloads it from My permits; the verification page checks it.

The issued PDF has 1 page; the image shows the first.

Fields

Seal

Verification

On screen: step 11 (The document in My permits), step 12 (Verify the document) in section 2.

5. Notifications

Delivery: shown = in the portal's notification bell; delivered = the SMS gateway (a test double in this run) reported the text delivered; skipped = not sent on that channel (e-mail is not configured on the test installation, and some notices go out on one channel only); sent by the national portal = a ministry node handed the notice to the national portal, which texts and e-mails the citizen under its own name and the citizen's preferences. Addresses written <portal>, <ZamPay> stand for the national portal and ZamPay.

6. Legacy mapping

7. Version and date