Amendment of SEZ Operator Permit

Service documentation · Republic of Zambia · GSB e-Services

Owner	Zambia Development Agency
Service key	ZDA/amendment-of-sez-operator-permit
Version	service v1, platform 55458ae2
Date	2026-10-21

Generated automatically by the service's end-to-end test run. Every screenshot shows synthetic test data on a local test installation, never real personal data.

This document describes the Amendment of SEZ Operator Permit service of Zambia Development Agency as the platform runs it today. It is generated by the service's end-to-end test: every step below was performed by the test, and every screenshot was taken during that run with synthetic data. Regenerate it with npm run docs:services in the e2e suite; do not edit it by hand.

1. Service summary

Item	Detail
Service	Amendment of SEZ Operator Permit
Owner (MDA)	Zambia Development Agency (ZDA)
Purpose	This service involves the amendment of investment details. The SEZ Operator Permit is amendable in the following details: Project description/Sub sector, Project location, Company name, Committed investment amount. The Sector is not amendable. Applicant can also request the conversion of the SEZ Operator Permit to an Investor Certificate. Applications may be submitted while the Permit is still valid. Original paper Permit (shall be submitted to the selected office after application).
Who can apply	1. National Registration Card (NRC). 2. Certificate of Incorporation. 3. Proof of Project Location. 4. Proof of Finance. 5. Detailed Business Plan (Using a ZDA prescribed guide). 6. Profiles of Promoters (Business Owners).
How to apply	Online on the national e-Services portal, signed in with ZamPass; pay with ZamPay.
Fees	Application Fee: ZMW 2844.40
Turnaround	30 working days
Validity of the output	The validity period remains as earlier provided for in the original Permit
Required documents	National Registration Card (NRC). (required) Certificate of Incorporation. (required) Proof of Project Location. (required) Proof of Finance. (required) Detailed Business Plan (Using a ZDA prescribed guide). (required) Profiles of Promoters (Business Owners). (required)
Output documents	SEZ Permit GS3.Authorisation.Document GS-1 Application for a Government Service GS-2 Notice of Government Action

2. Application process, step by step

The process as configured in the back office:

Step	Role	Task	Type
1	Applicant	Apply	form
2	Applicant	Payment	payment
3	System	Generate Document	generate-document
4	Case Officer	Review	review
5	Case Officer	Review	review
6	Supervisor	Review	review
7	Supervisor	Approve	parallel-approval
8	Executive	Approve	approve
9	Executive	Decision	decision
10	System	Generate Document	generate-document
11	System	Notify Client	notify

Who takes part in this journey: Citizen, Case Officer, Supervisor, Executive, Anyone (public).

Step 1. Find the service

Citizen · National e-Services portal

On the national e-Services portal the citizen opens All Services and searches for the service by name ("Amendment of SEZ Operator Permit"). Each result names the service and the ministry that provides it.

Step 2. Read the service page

Citizen · National e-Services portal

The service page sets out what the service is for, who provides it, the fee, how long it takes and the documents to have ready. "Start application" begins an application (the citizen is signed in with ZamPass).

Step 3. Confirm the applicant details

Citizen · National e-Services portal

The applicant details are filled in from the citizen's ZamPass account. The citizen says whom they are applying for (themself) and continues with "Proceed to Application".

Step 4. Fill in the application form

Citizen · National e-Services portal

The citizen answers the service's own application form, converted from the legacy system (114 answers in this run, all synthetic), for the type of application "Amendment". Questions marked * must be answered; some appear only after an earlier answer. Answers are saved as the citizen types, so an unfinished application can be reopened from My Workplace.

Step 5. Upload the supporting documents

Citizen · National e-Services portal

Each document the service asks for has its own upload (6 in this run: National Registration Card (NRC)., Certificate of Incorporation., Proof of Project Location., Proof of Finance., Detailed Business Plan (Using a ZDA prescribed guide)., Profiles of Promoters (Business Owners).). The files are checked and stored with the application; the page confirms each upload.

Step 6. Check the answers and confirm the declaration

Citizen · National e-Services portal

Before sending, the citizen sees every answer and document on one page and can go back to change them. The declaration that the information is true and complete must be ticked.

Step 7. Application sent

Citizen · National e-Services portal

The portal confirms the application with the ministry's reference number (ZDA-ASOP/00001/10-21-26 in this run). The fee is due now: it is taken with the application, so the invoice was raised when the application was sent.

Step 8. See that the fee is due

Citizen · National e-Services portal

The application shows "Waiting for your payment" in My Workplace with a Pay button (K2,844.40). The fee is taken with the application; the invoice was raised on ZamPay.

Step 9. Pay with ZamPay

Citizen · National e-Services portal

Pay opens the invoice (K2,844.40, the amount set by the platform, never by the page) with its PDF preview; the citizen pays at ZamPay by mobile money or bank card.

Step 10. Payment received

Citizen · National e-Services portal

ZamPay reports the payment; the dialog says "Paid. Thank you" and the application moves on to the ministry's officers.

Step 11. Take the new application on

Case Officer · Back office

The application arrives in the case queue of the ministry that owns the service (Zambia Development Agency); only its staff see it. The officer opens it by its reference number - answers, documents and process are on the case - assigns it to themself and takes it on.

Step 12. Fill in the certificate particulars

Case Officer · Back office

The issued document prints 5 fields that come from the office rather than from the application (Legal reference, Total project cost, Postal address line, Total project currency, Permit intro text template). The officer fills them in on the case's "Certificate particulars" tab before the document is issued (synthetic values in this run) and saves; once the document is issued they can no longer change.

Step 13. Check for Accuracy

Case Officer · Back office

The Case Officer works on "Check for Accuracy" (review in the imported process), checks the application and its documents, and completes the step.

Step 14. Expert consultation: Review Internal Report

Case Officer · Back office

The Case Officer works on "Expert consultation: Review Internal Report" (review in the imported process), checks the application and its documents, and completes the step.

Step 15. Review Internal Report

Supervisor · Back office

The Supervisor works on "Review Internal Report" (review in the imported process), checks the application and its documents, and completes the step.

Step 16. Committee: Approve & E-sign Internal Report

Supervisor · Back office

"Approve & E-sign Internal Report" is a committee step: the members named by the process (Committee member 1, Committee member 2, Committee member 3) each record a vote on their own task under "This step"; the step completes when its rule (quorum, quorum 2) is met. Each member is a different officer.

Step 17. Decide: Board Secretary E-sign Generated Document

Executive · Back office

At "Board Secretary E-sign Generated Document" the Executive records the decision: approve, with a comment kept in the case history. Approving moves the case on; the last decision completes it and issues the document.

Step 18. Decide: Director General E-sign Document

Executive · Back office

At "Director General E-sign Document" the Executive records the decision: approve, with a comment kept in the case history. Approving moves the case on; the last decision completes it and issues the document.

Step 19. Issue the document

Case Officer · Back office

The service's validity ("The validity period remains as earlier provided for in the original Permit") is not a fixed period, so completing the case does not issue the document by itself: the officer issues it from the completed case ("Issue / check permit"). It is generated from the service's output configuration and sealed.

Step 20. The document in My permits

Citizen · National e-Services portal

The issued document (ZDA-ASOP-2026-00001 in this run: "SEZ Permit") is listed in "My permits and licences" with its validity and a download of the sealed PDF.

Step 21. Verify the document

Anyone (public) · Public verification page

The QR code on the document opens the public verification page: genuine and current, to whom it was issued, and whether the electronic seal is valid. No sign-in is needed.

3. Payment

Item	In the test run
Fee (as published)	Amendment Fee ZMW 2,844.40
Invoice 1	6720523168389549
Amount 1	ZMW 2844.40
Paid at 1	with the application

On screen: step 8 (See that the fee is due), step 9 (Pay with ZamPay), step 10 (Payment received) in section 2.

4. Output documents

SEZ Permit (sealed PDF)

Issued when the case was approved, from the service's output configuration (service template Amendment.Certificate.docx), filled from the application and the decision, sealed with the platform's electronic seal and stored as the issued version. The holder downloads it from My permits; the verification page checks it.

The issued PDF has 1 page; the image shows the first.

Fields

Field	Value in the test run
Document title	SEZ Permit
Permit / licence number	ZDA-ASOP-2026-00001
Holder	Chanda Mwila
Valid from	2026-10-21
Valid until
Status	active
Verification code (printed with a QR code)	D65K-PXV4-QV

Seal

Item	Detail
Seal status	sealed
Signature level	PAdES-B-T
Sealed by	the platform seal (development key in the test run)
Signed at	2026-10-21T12:52:27.570Z
Trusted time-stamp	2026-10-21T12:52:27.519Z (time-stamping authority)
Document fingerprint (SHA-256)	683a4d65566a5b3c...

Verification

Item	Detail
Where	The public verification page of the national portal, <portal>/verify/<verification code>, opened by scanning the QR code on the document.
What it shows	Whether the document is genuine and current, its holder and validity, and whether the electronic seal is valid and who sealed it.
Checking a copy	Anyone can upload a PDF they were given; the page says whether it is exactly the document that was issued. A changed copy is reported as not matching.

On screen: step 19 (Issue the document), step 20 (The document in My permits), step 21 (Verify the document) in section 2.

5. Notifications

When	Channel	To	Message	Delivery
Payment due (invoice raised)	in-app (portal bell)	the applicant	Payment due for application ZDA-ASOP/00001/10-21-26 - The fee of ZMW 2844.40 for Amendment of SEZ Operator Permit (ZDA-ASOP/00001/10-21-26) is now due. Invoice 6720523168389549.	shown
Application received	in-app (portal bell)	the applicant	Application ZDA-ASOP/00001/10-21-26 received - Your application ZDA-ASOP/00001/10-21-26 for Amendment of SEZ Operator Permit has been received by Zambia Development Agency.	shown
Payment received	in-app (portal bell)	the applicant	Payment received for ZDA-ASOP/00001/10-21-26 - Your payment of ZMW 2844.40 for ZDA-ASOP/00001/10-21-26 (Amendment of SEZ Operator Permit) has been received. Receipt: <ZamPay>/pdf?documentType=receipt&invoiceNumber=6720523168389549	shown
case.approved	in-app (portal bell)	the applicant	Application ZDA-ASOP/00001/10-21-26 approved - ZDA-ASOP/00001/10-21-26 (Amendment of SEZ Operator Permit) has been approved.	shown
Invitation to rate the service	in-app (portal bell)	the applicant	How was Amendment of SEZ Operator Permit? - How was Amendment of SEZ Operator Permit? Tell us in about a minute.	shown
Decision: approved	in-app (portal bell)	the applicant	Application ZDA-ASOP/00001/10-21-26 completed - ZDA-ASOP/00001/10-21-26 (Amendment of SEZ Operator Permit) is complete. Your documents are ready.	shown
Licence / permit issued	in-app (portal bell)	the applicant	Your Amendment of SEZ Operator Permit document has been issued - ZDA-ASOP-2026-00001 has been issued for Amendment of SEZ Operator Permit.	shown
Payment due (invoice raised)	sms	+260 97* *** 567	Fee of ZMW 2844.40 due for ZDA-ASOP/00001/10-21-26. Invoice 6720523168389549. Pay: <ZamPay>/pay-for-service/get-invoice/6720523168389549	delivered
Payment due (invoice raised)	email	e2e.c***@example.test	Payment due for application ZDA-ASOP/00001/10-21-26	skipped
Application received	email	e2e.c***@example.test	Application ZDA-ASOP/00001/10-21-26 received	skipped
Application received	sms	+260 97* *** 567	Application ZDA-ASOP/00001/10-21-26 for Amendment of SEZ Operator Permit has been received. Track it: <portal>/my-workplace	delivered
Payment received	sms	+260 97* *** 567		delivered
case.approved	sms	+260 97* *** 567		delivered
case.approved	email	e2e.c***@example.test	Application ZDA-ASOP/00001/10-21-26 approved	skipped
Invitation to rate the service	sms	+260 97* *** 567		skipped
Invitation to rate the service	email	e2e.c***@example.test	How was Amendment of SEZ Operator Permit?	skipped
Decision: approved	email	e2e.c***@example.test	Application ZDA-ASOP/00001/10-21-26 completed	skipped
Decision: approved	sms	+260 97* *** 567		delivered
Licence / permit issued	sms	+260 97* *** 567		delivered
Licence / permit issued	email	e2e.c***@example.test	Your Amendment of SEZ Operator Permit document has been issued	skipped

Delivery: shown = in the portal's notification bell; delivered = the SMS gateway (a test double in this run) reported the text delivered; skipped = not sent on that channel (e-mail is not configured on the test installation, and some notices go out on one channel only); sent by the national portal = a ministry node handed the notice to the national portal, which texts and e-mails the citizen under its own name and the citizen's preferences. Addresses written <portal>, <ZamPay> stand for the national portal and ZamPay.

6. Legacy mapping

Item	Detail
Replaces	Amendment of SEZ Operator Permit in the legacy ZIGS e-Services directory (ZIGS_Services)
Legacy service id	542
Legacy provider	Zambia Development Agency (ZDA) under Ministry of Commerce, Trade and Industry
Legacy process	not recorded
Fee in the legacy system	none
Fee taken before submission	yes (as in ZIGS)
Time to issue (legacy)	not recorded
Legacy output templates	SEZ Permit: ZIGS_Forms_ZDA / Amendment.Certificate GS3.Authorisation.Document: ZIGS_Forms_ZDA / GS3.Authorisation.Document GS-1 Application for a Government Service: ZIGS_Forms_ZDA / GS1 GS-2 Notice of Government Action: ZIGS_Forms_Notices / GS-2.NoticeOfAction
Legacy address	https://development.gsb.gov.zm
How it was brought over	Imported by the platform's legacy catalogue importer (zcm-backend scripts/zigs/importLegacy.js) from the ZIGS snapshot: form, case types, fees, documents, process and output templates, then served by the new platform.

7. Version and date

Item	Detail
Document version	service v1, platform 55458ae2
Generated	2026-10-21T12:52:35Z (by the end-to-end run, not edited by hand)
Service version	not versioned (configured directly)
Platform snapshot	backend 55458ae2 portal 0796e61 back office 58e5946
Test suite	e2e cbc2700; one installation (combined); seed profile mihud
Journeys	30-catalogue-service.spec.js: citizen finds the service, answers its form, uploads its documents and sends the application - passed 30-catalogue-service.spec.js: the case goes through every step of its process: payments by the citizen, each officer step by its role - passed 30-catalogue-service.spec.js: the grant document is issued, sealed, filled in and verifiable; the citizen has it in My permits - passed
Result	3 of 3 journey tests passed
Data	Synthetic test data on a local test installation; provider test doubles for ZamPass, ZamPay, SMS and signing.