Notice of Arrival, Possession, Assessment or Expiry of Product
| Form | Workflow | Outputs | E2E test | Docs |
|---|---|---|---|---|
| Passed | Passed | Passed | Passed | Passed |
- End-to-end test
- 3/3 passed 2026-10-21 (mihud, combined)
- Documentation
- 14 steps, 24 images · Download the DOCX
- Who can apply
- Individual, Organization
- Catalogue ID
- 409
Required documents
- National Identity Card (NRC) (New)
- Company Registration Certificate (New)
- Letter of the Intention of Notice of Arrival (New)
- Notification of Arrival Letter (New)
Output documents
- Notice of Action (notice-of-action)
- Application form (application)
Test evidence
Notice of Arrival, Possession, Assessment or Expiry of Product
Service documentation · Republic of Zambia · GSB e-Services
| Owner | Zambia Environmental Management Agency |
| Service key | ZEMA/notice-of-arrival-possession-assessment-or-expiry-of-product |
| Version | service v1, platform 9b8a591f |
| Date | 2026-10-17 |
Generated automatically by the service's end-to-end test run. Every screenshot shows synthetic test data on a local test installation, never real personal data.
This document describes the Notice of Arrival, Possession, Assessment or Expiry of Product service of Zambia Environmental Management Agency as the platform runs it today. It is generated by the service's end-to-end test: every step below was performed by the test, and every screenshot was taken during that run with synthetic data. Regenerate it with npm run docs:services in the e2e suite; do not edit it by hand.
1. Service summary
| Item | Detail |
|---|---|
| Service | Notice of Arrival, Possession, Assessment or Expiry of Product |
| Owner (MDA) | Zambia Environmental Management Agency (ZEMA) |
| Purpose | Notice of Arrival is a letter sent by ZEMA that gives notice of the arrival of a specific list of products, by specifying the details. This document represents confirmation by ZEMA that the products are eligible and the PTS licence is valid. A notice of arrival should be lodged with the Agency 90 days before the arrival of the pesticide, toxic substance, ozone-depleting substance, pollutant, hazardous waste, or waste. |
| Who can apply | Individual; Organization |
| How to apply | Online on the national e-Services portal, signed in with ZamPass; pay with ZamPay. |
| Fees | This is a free service |
| Turnaround | Up to 1 month |
| Validity of the output | 1 year |
| Required documents | Notification of Arrival Letter (optional) National Identity Card (NRC) (required) Letter of the Intention of Notice of Arrival (required) Company Registration Certificate (optional) |
| Output documents | Notice of Action Application form |
| Legal basis | SI no.12 of 2013 – The Environmental Management (Licensing) Regulations, 2013 (http://www.zema.org.zm/index.php/download/the-environmental-management-licencing-regulations-2013/) The Environmental Management Act, 2011 (http://www.parliament.gov.zm/sites/default/files/documents/acts/Environmetal%20Mangement%20Act%2012%20of%202011.pdf) |
2. Application process, step by step
The process as configured in the back office:
| Step | Role | Task | Type |
|---|---|---|---|
| 1 | Applicant | Apply | form |
| 2 | System | Generate Document | generate-document |
| 3 | Case Officer | Review | review |
| 4 | Supervisor | Approve | approve |
| 5 | System | Generate Document | generate-document |
| 6 | System | Notify Client | notify |
Who takes part in this journey: Citizen, Case Officer, Supervisor, Anyone (public).
Step 1. Find the service
Citizen · National e-Services portal
On the national e-Services portal the citizen opens All Services and searches for the service by name ("Notice of Arrival Possession Assessment or"). Each result names the service and the ministry that provides it.
Step 2. Read the service page
Citizen · National e-Services portal
The service page sets out what the service is for, who provides it, the fee, how long it takes and the documents to have ready. "Start application" begins an application (the citizen is signed in with ZamPass).
Step 3. Confirm the applicant details
Citizen · National e-Services portal
The applicant details are filled in from the citizen's ZamPass account. The citizen says whom they are applying for (themself) and continues with "Proceed to Application".
Step 4. Fill in the application form
Citizen · National e-Services portal
The citizen answers the service's own application form, converted from the legacy system (9 answers in this run, all synthetic), for the type of application "New". Questions marked * must be answered; some appear only after an earlier answer. Answers are saved as the citizen types, so an unfinished application can be reopened from My Workplace.
Step 5. Upload the supporting documents
Citizen · National e-Services portal
Each document the service asks for has its own upload (4 in this run: Notification of Arrival Letter, National Identity Card (NRC), Letter of the Intention of Notice of Arrival, Company Registration Certificate). The files are checked and stored with the application; the page confirms each upload.
Step 6. Check the answers and confirm the declaration
Citizen · National e-Services portal
Before sending, the citizen sees every answer and document on one page and can go back to change them. The declaration that the information is true and complete must be ticked.
Step 7. Application sent
Citizen · National e-Services portal
The portal confirms the application with the ministry's reference number (ZEMA-NAPAOE/00001/10-17-26 in this run). The application goes to the ministry's officers; the citizen follows it in My Workplace.
Step 8. Take the new application on
Case Officer · Back office
The application arrives in the case queue of the ministry that owns the service (Zambia Environmental Management Agency); only its staff see it. The officer opens it by its reference number - answers, documents and process are on the case - assigns it to themself and takes it on.
Step 9. Receive, Draft Decision, Upload Document
Case Officer · Back office
The Case Officer works on "Receive, Draft Decision, Upload Document" (review in the imported process), checks the application and its documents, and completes the step.
Step 10. Decide: Review, Inspect, e-Sign
Supervisor · Back office
At "Review, Inspect, e-Sign" the Supervisor records the decision: approve, with a comment kept in the case history. Approving moves the case on; the last decision completes it and issues the document.
Step 11. The document in My permits
Citizen · National e-Services portal
The issued document (ZEMA-NAPAO-2026-00001 in this run: "Notice of Arrival, Possession, Assessment or Expiry of Product") is listed in "My permits and licences" with its validity and a download of the sealed PDF.
Step 12. Verify the document
Anyone (public) · Public verification page
The QR code on the document opens the public verification page: genuine and current, to whom it was issued, and whether the electronic seal is valid. No sign-in is needed.
3. Payment
| Item | In the test run |
|---|---|
| Fee (as published) | This is a free service |
4. Output documents
Notice of Arrival, Possession, Assessment or Expiry of Product (sealed PDF)
Issued when the case was approved, from the service's output configuration (permitDocument/issued@1), filled from the application and the decision, sealed with the platform's electronic seal and stored as the issued version. The holder downloads it from My permits; the verification page checks it.
The issued PDF has 1 page; the image shows the first.
Fields
| Field | Value in the test run |
|---|---|
| Document title | Notice of Arrival, Possession, Assessment or Expiry of Product |
| Permit / licence number | ZEMA-NAPAO-2026-00001 |
| Holder | Chanda Mwila |
| Valid from | 2026-10-17 |
| Valid until | 2027-10-17 |
| Status | active |
| Verification code (printed with a QR code) | LB3Q-52P5-G2 |
Seal
| Item | Detail |
|---|---|
| Seal status | sealed |
| Signature level | PAdES-B-T |
| Sealed by | the platform seal (development key in the test run) |
| Signed at | 2026-10-17T05:14:15.037Z |
| Trusted time-stamp | 2026-10-17T05:14:15.248Z (time-stamping authority) |
| Document fingerprint (SHA-256) | 51a46dc26b689a0a... |
Verification
| Item | Detail |
|---|---|
| Where | The public verification page of the national portal, <portal>/verify/<verification code>, opened by scanning the QR code on the document. |
| What it shows | Whether the document is genuine and current, its holder and validity, and whether the electronic seal is valid and who sealed it. |
| Checking a copy | Anyone can upload a PDF they were given; the page says whether it is exactly the document that was issued. A changed copy is reported as not matching. |
On screen: step 11 (The document in My permits), step 12 (Verify the document) in section 2.
5. Notifications
| When | Channel | To | Message | Delivery |
|---|---|---|---|---|
| Application received | in-app (portal bell) | the applicant | Application ZEMA-NAPAOE/00001/10-17-26 received - Your application ZEMA-NAPAOE/00001/10-17-26 for Notice of Arrival, Possession, Assessment or Expiry of Product has been received by Zambia Environmental Management Agency. | shown |
| Status changed | in-app (portal bell) | the applicant | Update on application ZEMA-NAPAOE/00001/10-17-26 - ZEMA-NAPAOE/00001/10-17-26 (Notice of Arrival, Possession, Assessment or Expiry of Product) is now: With the office - being reviewed. | shown |
| Licence / permit issued | in-app (portal bell) | the applicant | Your Notice of Arrival, Possession, Assessment or Expiry of Product document has been issued - ZEMA-NAPAO-2026-00001 has been issued for Notice of Arrival, Possession, Assessment or Expiry of Product and is valid until 17/10/2027. | shown |
| Invitation to rate the service | in-app (portal bell) | the applicant | How was Notice of Arrival, Possession, Assessment or Expiry of Product? - How was Notice of Arrival, Possession, Assessment or Expiry of Product? Tell us in about a minute. | shown |
| Decision: approved | in-app (portal bell) | the applicant | Application ZEMA-NAPAOE/00001/10-17-26 completed - ZEMA-NAPAOE/00001/10-17-26 (Notice of Arrival, Possession, Assessment or Expiry of Product) is complete. Your documents are ready. | shown |
| Application received | sms | +260 97* *** 567 | Application ZEMA-NAPAOE/00001/10-17-26 for Notice of Arrival, Possession, Assessment or Expiry of Product has been received. Track it: <portal>/my-workplace | delivered |
| Application received | e2e.c***@example.test | Application ZEMA-NAPAOE/00001/10-17-26 received | skipped | |
| Status changed | sms | +260 97* *** 567 | delivered | |
| Invitation to rate the service | sms | +260 97* *** 567 | skipped | |
| Invitation to rate the service | e2e.c***@example.test | How was Notice of Arrival, Possession, Assessment or Expiry of Product? | skipped | |
| Licence / permit issued | sms | +260 97* *** 567 | delivered | |
| Licence / permit issued | e2e.c***@example.test | Your Notice of Arrival, Possession, Assessment or Expiry of Product document has been issued | skipped | |
| Decision: approved | sms | +260 97* *** 567 | delivered | |
| Decision: approved | e2e.c***@example.test | Application ZEMA-NAPAOE/00001/10-17-26 completed | skipped |
Delivery: shown = in the portal's notification bell; delivered = the SMS gateway (a test double in this run) reported the text delivered; skipped = not sent on that channel (e-mail is not configured on the test installation, and some notices go out on one channel only); sent by the national portal = a ministry node handed the notice to the national portal, which texts and e-mails the citizen under its own name and the citizen's preferences. Addresses written <portal>, <ZamPay> stand for the national portal and ZamPay.
6. Legacy mapping
| Item | Detail |
|---|---|
| Replaces | Notice of Arrival, Possession, Assessment or Expiry of Product in the legacy ZIGS e-Services directory (ZIGS_Services) |
| Legacy service id | 409 |
| Legacy provider | Zambia Environmental Management Agency (ZEMA) under Ministry of Green Economy and Environment |
| Legacy process | FastReview (process 1) |
| Fee in the legacy system | none |
| Fee taken before submission | yes (as in ZIGS) |
| Time to issue (legacy) | New: 30 calendar days |
| Legacy output templates | Notice of Action: ZIGS_Forms_Notices / GS-2.NoticeOfAction Application form: ZIGS_Forms_ZEMA / ZEMA_NoticeArrivalPossessAssessExpiry.Application |
| Legacy address | none recorded |
| How it was brought over | Imported by the platform's legacy catalogue importer (zcm-backend scripts/zigs/importLegacy.js) from the ZIGS snapshot: form, case types, fees, documents, process and output templates, then served by the new platform. |
7. Version and date
| Item | Detail |
|---|---|
| Document version | service v1, platform 9b8a591f |
| Generated | 2026-10-17T05:14:20Z (by the end-to-end run, not edited by hand) |
| Service version | not versioned (configured directly) |
| Platform snapshot | backend 9b8a591f portal dfd4933 back office a975a2c |
| Test suite | e2e 2b037bb; one installation (combined); seed profile mihud |
| Journeys | 30-catalogue-service.spec.js: citizen finds the service, answers its form, uploads its documents and sends the application - passed 30-catalogue-service.spec.js: the case goes through every step of its process: payments by the citizen, each officer step by its role - passed 30-catalogue-service.spec.js: the grant document is issued, sealed, filled in and verifiable; the citizen has it in My permits - passed |
| Result | 3 of 3 journey tests passed |
| Data | Synthetic test data on a local test installation; provider test doubles for ZamPass, ZamPay, SMS and signing. |