Physical Vehicle Examination (Re-Registration of Motor Vehicle)

Service documentation · Republic of Zambia · GSB e-Services

Owner	Road Transport and Safety Agency
Service key	RTSA/physical-vehicle-examination-re-registration-of-motor-vehicle
Version	service v1, platform 9b8a591f
Date	2026-10-17

Generated automatically by the service's end-to-end test run. Every screenshot shows synthetic test data on a local test installation, never real personal data.

This document describes the Physical Vehicle Examination (Re-Registration of Motor Vehicle) service of Road Transport and Safety Agency as the platform runs it today. It is generated by the service's end-to-end test: every step below was performed by the test, and every screenshot was taken during that run with synthetic data. Regenerate it with npm run docs:services in the e2e suite; do not edit it by hand.

1. Service summary

Item	Detail
Service	Physical Vehicle Examination (Re-Registration of Motor Vehicle)
Owner (MDA)	Road Transport and Safety Agency (RTSA)
Purpose	Service covers Re-Registration of Motor Vehicles which have attained a period of ten (10) years and above, from the date of first registration.
Who can apply	Individual; Organization
How to apply	Online on the national e-Services portal, signed in with ZamPass; pay with ZamPay.
Fees	Physical Vehicle Examination Fee: ZMW 64.00 Re-Registration of Motor Vehicle Fee: ZMW 1073.00
Turnaround	Upon successful completion of vehicle examination, the new Registration Certificate is issued instantly
Validity of the output	No expiration
Required documents	Personal ID or Certificate of Incorporation (required) Original motor vehicle or trailer Registration Certificate (required) Zambia Police Anti-Motor Vehicle Theft Clearance Report. (required)
Output documents	GS-2 Notice of Government Action Physical Vehicle Examination (Re-Registration of Motor Vehicle) GS-1 Application for a Government Service GF-1 Treasury Invoice GF-2 Treasury Receipt
Legal basis	Road Traffic Act Nr. 11 of 2002 (http://www.parliament.gov.zm/sites/default/files/documents/acts/Roads%20and%20Road%20Traffic%20Act.pdf) SI-41 of 2015 (http://www.parliament.gov.zm/acts-of-parliament)

2. Application process, step by step

The process as configured in the back office:

Step	Role	Task	Type
1	Applicant	Apply	form
2	Case Officer	Generate Payment	generate-payment
3	Applicant	Payment	payment
4	Case Officer	Review	review
5	System	Generate Document	generate-document
6	System	Generate Document	generate-document
7	System	Notify Client	notify

Who takes part in this journey: Citizen, Case Officer, Anyone (public).

Step 1. Find the service

Citizen · National e-Services portal

On the national e-Services portal the citizen opens All Services and searches for the service by name ("Physical Vehicle Examination Re-Registration of Motor"). Each result names the service and the ministry that provides it.

Step 2. Read the service page

Citizen · National e-Services portal

The service page sets out what the service is for, who provides it, the fee, how long it takes and the documents to have ready. "Start application" begins an application (the citizen is signed in with ZamPass).

Step 3. Confirm the applicant details

Citizen · National e-Services portal

The applicant details are filled in from the citizen's ZamPass account. The citizen says whom they are applying for (themself) and continues with "Proceed to Application".

Step 4. Fill in the application form

Citizen · National e-Services portal

The citizen answers the service's own application form, converted from the legacy system (13 answers in this run, all synthetic), for the type of application "New". Questions marked * must be answered; some appear only after an earlier answer. Answers are saved as the citizen types, so an unfinished application can be reopened from My Workplace.

Step 5. Upload the supporting documents

Citizen · National e-Services portal

Each document the service asks for has its own upload (3 in this run: Personal ID or Certificate of Incorporation, Original motor vehicle or trailer Registration Certificate, Zambia Police Anti-Motor Vehicle Theft Clearance Report.). The files are checked and stored with the application; the page confirms each upload.

Step 6. Check the answers and confirm the declaration

Citizen · National e-Services portal

Before sending, the citizen sees every answer and document on one page and can go back to change them. The declaration that the information is true and complete must be ticked.

Step 7. Application sent

Citizen · National e-Services portal

The portal confirms the application with the ministry's reference number (RTSA-PVE/00004/10-17-26 in this run). The application goes to the ministry's officers; the citizen follows it in My Workplace.

Step 8. Take the new application on

Case Officer · Back office

The application arrives in the case queue of the ministry that owns the service (Road Transport and Safety Agency); only its staff see it. The officer opens it by its reference number - answers, documents and process are on the case - assigns it to themself and takes it on.

Step 9. Fill in the certificate particulars

Case Officer · Back office

The issued document prints 8 fields that come from the office rather than from the application (Main color, Net weight, Model number, Propelled by, Year of make, Engine number, Examination Id, Reinspection Date). The officer fills them in on the case's "Certificate particulars" tab before the document is issued (synthetic values in this run) and saves; once the document is issued they can no longer change.

Step 10. Work out the fee

Case Officer · Back office

The Case Officer works out the fee from the service's imported fee schedule ("Re-Registration of Motor Vehicle Fee - ZMW 1,073 Physical Vehicle Examination Fee - ZMW 64"). "Submit Fees and Advance" records it, raises a ZamPay invoice for the applicant and moves the case to payment.

Step 11. See that the fee is due

Citizen · National e-Services portal

The application shows "Waiting for your payment" in My Workplace with a Pay button (K64.00). The office priced the case; the invoice was raised on ZamPay.

Step 12. Pay with ZamPay

Citizen · National e-Services portal

Pay opens the invoice (K64.00, the amount set by the platform, never by the page) with its PDF preview; the citizen pays at ZamPay by mobile money or bank card.

Step 13. Payment received

Citizen · National e-Services portal

ZamPay reports the payment; the dialog says "Paid. Thank you" and the application moves on to the ministry's officers.

Step 14. Enter the certificate particulars

Case Officer · Back office

The Case Officer works on "Enter the certificate particulars" (review in the imported process), checks the application and its documents, and completes the step.

Step 15. The document in My permits

Citizen · National e-Services portal

The issued document (RTSA-PVERR-2026-00001 in this run: "Physical Vehicle Examination (Re-Registration of Motor Vehicle)") is listed in "My permits and licences" with its validity and a download of the sealed PDF.

Step 16. Verify the document

Anyone (public) · Public verification page

The QR code on the document opens the public verification page: genuine and current, to whom it was issued, and whether the electronic seal is valid. No sign-in is needed.

3. Payment

Item	In the test run
Fee (as published)	Re-Registration of Motor Vehicle Fee - ZMW 1,073 Physical Vehicle Examination Fee - ZMW 64
Invoice 1	2649512938348270
Amount 1	ZMW 64.00
Paid at 1	after "Work out the fee"

On screen: step 10 (Work out the fee), step 11 (See that the fee is due), step 12 (Pay with ZamPay), step 13 (Payment received) in section 2.

4. Output documents

Physical Vehicle Examination (Re-Registration of Motor Vehicle) (sealed PDF)

Issued when the case was approved, from the service's output configuration (service template RTSA_PhysicalExamination.Certificate.OneFee), filled from the application and the decision, sealed with the platform's electronic seal and stored as the issued version. The holder downloads it from My permits; the verification page checks it.

The issued PDF has 1 page; the image shows the first.

Fields

Field	Value in the test run
Document title	Physical Vehicle Examination (Re-Registration of Motor Vehicle)
Permit / licence number	RTSA-PVERR-2026-00001
Holder	Chanda Mwila
Valid from	2026-10-17
Valid until
Status	active
Verification code (printed with a QR code)	LVTA-R4AW-BZ

Seal

Item	Detail
Seal status	sealed
Signature level	PAdES-B-T
Sealed by	the platform seal (development key in the test run)
Signed at	2026-10-17T04:53:23.992Z
Trusted time-stamp	2026-10-17T04:53:23.979Z (time-stamping authority)
Document fingerprint (SHA-256)	961c85b622673dac...

Verification

Item	Detail
Where	The public verification page of the national portal, <portal>/verify/<verification code>, opened by scanning the QR code on the document.
What it shows	Whether the document is genuine and current, its holder and validity, and whether the electronic seal is valid and who sealed it.
Checking a copy	Anyone can upload a PDF they were given; the page says whether it is exactly the document that was issued. A changed copy is reported as not matching.

On screen: step 15 (The document in My permits), step 16 (Verify the document) in section 2.

5. Notifications

When	Channel	To	Message	Delivery
Application received	in-app (portal bell)	the applicant	Application RTSA-PVE/00004/10-17-26 received - Your application RTSA-PVE/00004/10-17-26 for Physical Vehicle Examination (Re-Registration of Motor Vehicle) has been received by Road Transport and Safety Agency.	shown
Status changed	in-app (portal bell)	the applicant	Update on application RTSA-PVE/00004/10-17-26 - RTSA-PVE/00004/10-17-26 (Physical Vehicle Examination (Re-Registration of Motor Vehicle)) is now: With the office - fees being worked out.	shown
Payment due (invoice raised)	in-app (portal bell)	the applicant	Payment due for application RTSA-PVE/00004/10-17-26 - The fee of ZMW 64.00 for Physical Vehicle Examination (Re-Registration of Motor Vehicle) (RTSA-PVE/00004/10-17-26) is now due. Invoice 2649512938348270.	shown
Payment received	in-app (portal bell)	the applicant	Payment received for RTSA-PVE/00004/10-17-26 - Your payment of ZMW 64.00 for RTSA-PVE/00004/10-17-26 (Physical Vehicle Examination (Re-Registration of Motor Vehicle)) has been received. Receipt: <ZamPay>/pdf?documentType=receipt&invoiceNumber=2649512938348270	shown
Licence / permit issued	in-app (portal bell)	the applicant	Your Physical Vehicle Examination (Re-Registration of Motor Vehicle) document has been issued - RTSA-PVERR-2026-00001 has been issued for Physical Vehicle Examination (Re-Registration of Motor Vehicle).	shown
Decision: approved	in-app (portal bell)	the applicant	Application RTSA-PVE/00004/10-17-26 completed - RTSA-PVE/00004/10-17-26 (Physical Vehicle Examination (Re-Registration of Motor Vehicle)) is complete. Your documents are ready.	shown
Invitation to rate the service	in-app (portal bell)	the applicant	How was Physical Vehicle Examination (Re-Registration of Motor Vehicle)? - How was Physical Vehicle Examination (Re-Registration of Motor Vehicle)? Tell us in about a minute.	shown
Application received	sms	+260 97* *** 567	Application RTSA-PVE/00004/10-17-26 for Physical Vehicle Examination (Re-Registration of Motor Vehicle) has been received. Track it: <portal>/my-workplace	delivered
Application received	email	e2e.c***@example.test	Application RTSA-PVE/00004/10-17-26 received	skipped
Status changed	sms	+260 97* *** 567		delivered
Payment due (invoice raised)	sms	+260 97* *** 567	Fee of ZMW 64.00 due for RTSA-PVE/00004/10-17-26. Invoice 2649512938348270. Pay: <ZamPay>/pay-for-service/get-invoice/2649512938348270	delivered
Payment due (invoice raised)	email	e2e.c***@example.test	Payment due for application RTSA-PVE/00004/10-17-26	skipped
Payment received	sms	+260 97* *** 567		delivered
Invitation to rate the service	sms	+260 97* *** 567		skipped
Invitation to rate the service	email	e2e.c***@example.test	How was Physical Vehicle Examination (Re-Registration of Motor Vehicle)?	skipped
Licence / permit issued	sms	+260 97* *** 567		delivered
Decision: approved	sms	+260 97* *** 567		delivered
Licence / permit issued	email	e2e.c***@example.test	Your Physical Vehicle Examination (Re-Registration of Motor Vehicle) document has been issued	skipped
Decision: approved	email	e2e.c***@example.test	Application RTSA-PVE/00004/10-17-26 completed	skipped

Delivery: shown = in the portal's notification bell; delivered = the SMS gateway (a test double in this run) reported the text delivered; skipped = not sent on that channel (e-mail is not configured on the test installation, and some notices go out on one channel only); sent by the national portal = a ministry node handed the notice to the national portal, which texts and e-mails the citizen under its own name and the citizen's preferences. Addresses written <portal>, <ZamPay> stand for the national portal and ZamPay.

6. Legacy mapping

Item	Detail
Replaces	Physical Vehicle Examination (Re-Registration of Motor Vehicle) in the legacy ZIGS e-Services directory (ZIGS_Services)
Legacy service id	39
Legacy provider	Road Transport and Safety Agency (RTSA) under Ministry of Transport and Logistics
Legacy process	not recorded
Fee in the legacy system	Physical Vehicle Examination Fee: ZMW 64 (New) Re-Registration of Motor Vehicle Fee: ZMW 1073 (New)
Fee taken before submission	yes (as in ZIGS)
Time to issue (legacy)	not recorded
Legacy output templates	GS-2 Notice of Government Action: ZIGS_Forms_Notices / GS-2.NoticeOfActionExam Physical Vehicle Examination (Re-Registration of Motor Vehicle): ZIGS_Forms_RTSA / RTSA_PhysicalExamination.Certificate.OneFee GS-1 Application for a Government Service: ZIGS_Forms_ZDA / GS1 GF-1 Treasury Invoice: ZIGS_CustomForms / GF-1 Invoice GF-2 Treasury Receipt: ZIGS_CustomForms / GF-2 Receipt
Legacy address	none recorded
How it was brought over	Imported by the platform's legacy catalogue importer (zcm-backend scripts/zigs/importLegacy.js) from the ZIGS snapshot: form, case types, fees, documents, process and output templates, then served by the new platform.

7. Version and date

Item	Detail
Document version	service v1, platform 9b8a591f
Generated	2026-10-17T04:53:29Z (by the end-to-end run, not edited by hand)
Service version	not versioned (configured directly)
Platform snapshot	backend 9b8a591f portal dfd4933 back office a975a2c
Test suite	e2e 2b037bb; one installation (combined); seed profile mihud
Journeys	30-catalogue-service.spec.js: citizen finds the service, answers its form, uploads its documents and sends the application - passed 30-catalogue-service.spec.js: the case goes through every step of its process: payments by the citizen, each officer step by its role - passed 30-catalogue-service.spec.js: the grant document is issued, sealed, filled in and verifiable; the citizen has it in My permits - passed
Result	3 of 3 journey tests passed
Data	Synthetic test data on a local test installation; provider test doubles for ZamPass, ZamPay, SMS and signing.